Problem setting up Synology NAS for media ingestion onto Christie CP2308

[Ben Edwards]

Looking at the manual page at https://www.christiedigital.com/glob...usr-cp2308.pdf at the bottom of page 28 there is a section called

Connecting the projector to network-attached storage, all it has is

1. Connect the NAS device to the NAS port on the input panel.
2. In the left navigation menu, tap Service Setup > Network Settings.
3. In the Port list, tap Content-NAS.
4. Enter the network settings:
5. Tap Save.

I've got everything set up and can FTP with username and password (using FileZilla), but when I put in the details, it does not work. I tried various FTP options (think passive is probably the one I want).

It saved okay, but when I click Test Connection, a window pops up saying it's trying, and in about 15 seconds, another message appears stating it has failed.

I've double-checked and triple-checked the username and password.

Maybe there needs to be a particular directory structure it is looking for?

Any ideas?

Ben

PS: Everything is set up to ingest from Christie NAS, and that works fine, the NAS is on the same network as projector.

[Ryan Gallagher]

Which version of the Christie IMB are you working with?

I believe most will have a "test IP connectivity" utility you could use to make sure it can see your FTP/Synology. Definitely start there.

IP_Test.png

[Ryan Gallagher]

I'm also reading that you may be wrongly assuming FTP is what is needed here, like with Doremi. Apparently Christie IMBs use the "NFS" (Network File System) service instead, and that feature may need to be turned on in the Synology configuration first.

I'm not a Christie IMB user, but I'm reading these setup tips from this Christie IMB manual.
https://www.christiedigital.com/glob...4k-imb-eng.pdf

FTP is still relevant and should be left on too according to their NETGEAR NAS setup example, so you have it as an option for moving content around. I think remote ingest from other IMBs also relies on FTP between the IMBs themselves?

[Ben Edwards]

I'm also reading that you may be wrongly assuming FTP is what is needed here, like with Doremi. Apparently Christie IMBs use the "NFS" (Network File System) service instead, and that feature may need to be turned on in the Synology configuration first.

I'm not a Christie IMB user, but I'm reading these setup tips from this Christie IMB manual.
https://www.christiedigital.com/glob...4k-imb-eng.pdf

FTP is still relevant and should be left on too according to their NETGEAR NAS setup example, so you have it as an option for moving content around. I think remote ingest from other IMBs also relies on FTP between the IMBs themselves?

Just to clarify, it's a Synology NAS (Not Christie IMB) which I am setting up for Ingest which supports FTP and SMB (and Christie does not seem to support SMB so using SFTP, should fo been more specific, maybe I need to be using FTP, time using port 22).

Here is the bit in the manual (I am using manual setup in the last step):

image.png

[Ryan Gallagher]

Yeah but which model media block are you using, based on your post it sounded like a christie IMB, which would appear might require your external NAS of choice (synology in this case), support the NFS file sharing protocol. Samba and FTP may not work for your IMB.

The manual for your IMB will be more detailed about external storage setup than the projector manual most likely.

is it actually letting you specify FTP in the christie setup and provide user/pass/port/IP? If so then it should work, just make sure it can see ftp server IP address sone other way first.

[Ryan Gallagher]

Here is Synology's KB article about enabling NFS and setting sharing permissions on folders, in case NFS is the only supported file sharing protocol for the Christie.

https://kb.synology.com/en-us/DSM/tu...al_network_NFS

[Jim Cassedy]

One of these was installed at my location about a year ago. Somebody talked me through the
basic set-up and I'll have to look & see if I still have the e-mail. At my location, it's communicating
with a Screenwriter TMS, and it shows up as another source drive. There are 4 ports on the back,
labeled LAN 1-2-3-4. I do remember that they had me connect LAN 1 to our network management
switch/router, and the other 3 ports connect to our 'media' router/switch. The unit was going to be
managed remotely by someone else in our chain, and at first, they had a problem 'seeing' and
connecting to it remotely, even though I had no trouble doing so locally. I found a program called
"Synology Assistant" on their website and downloaded it, and it helped me diagnose and fix the
remote connection issue. I will say this, once I got it up and running, it is probably the only piece
of equipment that has never given us any problems since it was installed. (Except for once during
a power failure, because it hadn't been connected to our UPS, so if power is lost, it won't power
back up automatically- - but once I got to the theater and pushed the power switch, it was fine)

[Stefan Scholz]

So what IMS are you using? Yes, the projector has this NAS connect ethernet port on series 3. Which is/ was used with the Christie IMB system. This was an option they didn't offer for long.
So it is important to know, which media block your projector has installed/ Christie later sold GDC SR 1000, but options were there for the Dolby IMS 3000, etc.
All these IMS units can handle storage on NAS units for playback. With the GDC SR 1000 it is super simple to set up, with the Dolby a little more complicated, as you need to know the predefined settings.
So what is your IMB type?

[Frank Cox]

to configure your synology nas to automatically power on after a power loss, follow these steps:

• log in to the nas web ui.
• go to control panel > hardware & power > general.
• enable the "restart automatically after a power failure" option

..........

[Ben Edwards]

Here is Synology's KB article about enabling NFS and setting sharing permissions on folders, in case NFS is the only supported file sharing protocol for the Christie.

https://kb.synology.com/en-us/DSM/tu...al_network_NFS

OK, that makes sense. I know how to turn on NFS

How are usernames/passwords set up for this? My understanding is that NFS uses a UID (a unique number assigned to each user), and they must be the same at both ends (the username does not matter). So there is not really a password as such.

There are however is FTP as an option but don't remember seeing NFS, the plot continues .

One of these was installed at my location about a year ago. Somebody talked me through the
basic set-up and I'll have to look & see if I still have the e-mail. At my location, it's communicating
with a Screenwriter TMS, and it shows up as another source drive. There are 4 ports on the back,
labeled LAN 1-2-3-4. I do remember that they had me connect LAN 1 to our network management
switch/router, and the other 3 ports connect to our 'media' router/switch. The unit was going to be
managed remotely by someone else in our chain, and at first, they had a problem 'seeing' and
connecting to it remotely, even though I had no trouble doing so locally. I found a program called
"Synology Assistant" on their website and downloaded it, and it helped me diagnose and fix the
remote connection issue. I will say this, once I got it up and running, it is probably the only piece
of equipment that has never given us any problems since it was installed. (Except for once during
a power failure, because it hadn't been connected to our UPS, so if power is lost, it won't power
back up automatically- - but once I got to the theater and pushed the power switch, it was fine)

Thanks, that would be great.

[Jim Cassedy]

Thanks for the power-up option Frank! I'll try that at the theater tomorrow, if they haven't
changed the password on me, now that it's managed remotely. Even so, I know the guy
who is managing the NAS now would make the change if I asked.

[Ioannis Syrogiannis]

I'm a bit confused here, in regards to the ultimate goal.
Is it to connect to a NAS for ingesting from that into the Screen Server, as one would do with a library ("ingest remote content", where I would imagine FTP would probably be the way to go for anything else but a xenon powered SONY screen server), or is it to connect to a NAS for utilizing that as content storage (out of which the system will play, "store ingested content"), and that being connected on NAS-A/B, using -surely- NFS?
When reading "for media ingestion" and "FTP" or "SFTP", or "set up to ingest from Christie NAS", I imagine the first case. When I read "Connect the NAS device to the NAS port on the input panel", I imagine the latter.

[Ryan Gallagher]

I'm a bit confused here, in regards to the ultimate goal.
Is it to connect to a NAS for ingesting from that into the Screen Server, as one would do with a library ("ingest remote content", where I would imagine FTP would probably be the way to go for anything else but a xenon powered SONY screen server), or is it to connect to a NAS for utilizing that as content storage (out of which the system will play, "store ingested content"), and that being connected on NAS-A/B, using -surely- NFS?
When reading "for media ingestion" and "FTP" or "SFTP", or "set up to ingest from Christie NAS", I imagine the first case. When I read "Connect the NAS device to the NAS port on the input panel", I imagine the latter.

For sure, my scent trail on NFS may have been a misguided read of the christie IMB manual, and is perhaps not needed for remote ingest, where FTP is the dominant method. Perhaps as you say NFS is only required if the 3rd party NAS is attempting to be storage from which to play media, like the christie NAS product.

But he still has not shared which IMB is installed in the projector, so tough to give accurate advice.

Your point that he is using the NAS port (intended for playout NAS) to attempt to communicate to a common FTP server for remote ingest is perhaps spot on, and part of the problem.

[Jim Cassedy]

<edited> I'm a bit confused here, in regards to the ultimate goal.

The theater chain I work for produces a large amount of custom pre-shows, intros, interviews, and other
chain-specific ads and content every week. I used to have to manually pull all these files off of a master
library via Google-Drive or sometimes using an FTP client. Now, all the 'extra' content I might need is
automatically sent every week to the Synology NAS, where it shows up as an extra source, the same
as our 'Deluxe Box' or DCDC satellite (Kencast) box. When the actual playlist for a show is built, the
needed content is transferred to the TMS library, and then distributed to the individual auditoriums.
So, in our application here, the NAS is simply used as another 'source' for the TMS to pull content from.

[Ioannis Syrogiannis]

I understand, Jim. Thank you for explaining. So, your use case is not the same as Ben's, who either goes for using the NAS as an "integrated" storage, out of which the screen server is to play, or to directly ingest from there to the screen server's storage. His intentions was what I was wondering about. Maybe Ben could further explain his goal and let us know which is the IMB that he is using.