GDC SR 1000 Can't access WEBUI

[Elia Orselli]

I haven't checked the Solaria IMS for a while now (lucky me), but isn't there an export function for DCPs? If so, that may be another route to save your content, without the need of re-packaging it.

No: only transfer between servers. CineDigital TMS is able to read christie imb scheme directly from the NAS, but it needs the IMB board to move them.

[Marcel Birgelen]

I haven't checked the Solaria IMS for a while now (lucky me), but isn't there an export function for DCPs? If so, that may be another route to save your content, without the need of re-packaging it.

Still, the repackaging is probably less work than recreating the policy trailers, if you don't have the originals that is.

It's still strange you couldn't connect while being on the same network. To me, this still feels a bit like an IP conflict. If there is an IP conflict, your router may be connecting to another device on that same IP than other equipment on that same broadcast domain...

[Elia Orselli]

you have to totally wipe your NAS before loading new material on it and trying to work with it.

The point is that christie imb separates and renames files from DCPs. If you have a lot of spare time and you absolutely need to save some free content, you may look for each part in dcp folder and then repack them using dcp-o-matic... Or, if you still have a working christie imb, you may use a TMS to move them from the NAS.
But generally the best solution is to clean the NAS, update it, and add new settings as specified for SR1000.
As it seems that nobody configured your SR1000 for you, I would suggest to change the gateway as described in Christie manual: in this way you will use the internal projector router for SR control and you'll have eth2 for the NAS and eth1 for remote content/content server and similar things.
Another thing: is your server updated? Most of SR1000 I installed were not updated to last available version.

[Martin McCaffery]

After much trail and error, we were able to access the WebGui by placing a router between the computer and the projector. And connecting to the IMB via the Ethernet 2 port, which would be the equivalent of Frank's gigabit 2 port..
Slowly getting everything on the network and talking to each other. Got a doc from the Christie field tech that explains, among other things, you have to totally wipe your NAS before loading new material on it and trying to work with it. So we'll lose a few unkeyed movies and policy trailers.
Still not up and running (need a part) but getting there.
Thanks for the help.

[Elia Orselli]

1. Have you tried to reboot everything?
2. When you say "Trying to reach the WEB UI with the IP address that came in the installation instructions" what do you mean? As it's a Christie, did you changed the SR1000 gateway to 192.168.254.241? If you did so, the server web interface IP is the projector IP (and you have to connect using the projector ethernet port).
3. If the reset procedure GDC gave you worked, SR1000 ETH2 IP is 192.168.1.12. Try to connect directly your laptop to ETH2 and set a manual IP in your ethernet interface (like 192.168.1.100 255.255.255.0).

[Marcel Birgelen]

@Leo: If you get an IIS page if you surf to your own IP address, you have Internet Information Services installed locally. I can assure you, I don't have that on my notebook. IIS is Microsoft's Web Server thingy, comparable to what Apache and NGINX is for Linux.

@Martin: Have you checked if there isn't any IP conflict on the network? Some other machine using the same IP as the IMS. Maybe even some machine getting it assigned via DHCP. The fact that you get redirected to a page with IIS logo on it, indicates that there probably is a server or other machine, maybe using multiple IPs and redirecting you to that page, due to some forward configured within IIS.

If you open a DOS box and you type in "arp -a", you can see a bunch of IP addresses and their corresponding MAC adresses. You can copy and paste that MAC address into something like https://macaddress.io/, to see what vendor it is. If it is something like Intel, Dell, HP or something other you don't expect, it's almost certain your culprit is a rogue device with a rogue IP address. Knowing the vendor often can help you find the culprit.

BTW Frank - Gigabit Ethernet features 'Auto-MDI-X' - that means, you don't need crossover cables for direct connections. They are only needed for older 10/100 interfaces. Even if only one side of the connection is Gigabit, that is sufficient (e.g. a Gigabit port on a projector/server going to an old service laptop 10/100 port.

In practice, you're absolutely right. All GigE interfaces should support Auto-MDIX... But... I've had some bad cases of Auto-MDIX malfunctions over the year between different manufacturers, where a cross-cable eventually solved the problem. There are also some rare cases of pre-standard GigE interfaces by Intel and Cisco out there that don't do Auto-MDIX, but it's clear that this isn't the case here.

[Frank Cox]

I'm pretty sure that the address for my SR1000 is 192.168.85.11. I can check later to make certain of that.

I have no idea why it has that address, it probably matches the address from the old server that this one replaced. But since you're absolutely stuck here, it won't hurt to try that address and see what happens. Be sure to assign your computer an address on the 192.168.85.xx network address space before trying it, of course.

[Leo Enticknap]

The IIS screen is what you see if you put your own address into a browser (i.e. the address of one of the NICs in your computer). I haven't seen it under any other circumstances.

[Martin McCaffery]

The weirdness continues. Christie NOC tech couldn't help and is looking for a field tech who may be able to figure out what is going on. That was 2.5 hrs ago.
We've tried adding a router between the computer and the projector. No change. This is a Solaria, btw, since I didn't mention that above.
When we try pinging the IMB we get not reachable.
When using a browser we get redirected to 192.168.1.130 which is Windows Internet Information Services, an ad for Windows . Is that something Windows has installed internally? Neither of the guys I have working on it have ever seen it before.
Any of this ringing a bell with anyone?

[Frank Cox]

Thanks, Carsten. There's a nifty bit of information that I never knew before!

[Carsten Kurz]

BTW Frank - Gigabit Ethernet features 'Auto-MDI-X' - that means, you don't need crossover cables for direct connections. They are only needed for older 10/100 interfaces. Even if only one side of the connection is Gigabit, that is sufficient (e.g. a Gigabit port on a projector/server going to an old service laptop 10/100 port.

[Frank Cox]

I checked tonight and discovered that the network cable on my SR1000 is plugged into "gigabit 2", not "gigabit 1" as I stated above. "gigabit 1" has nothing plugged into it at all.

[Martin McCaffery]

Yes, changed the laptop. Have not tried getting trough via VNC. Have tried with both Chrome and Firefox for Win. Had GDC on the line for a while and went through some things. They said to call Christie, so that will be tomorrow's project.

[Leo Enticknap]

The factory default address I have for the SR-1000 is 192.168.1.12: I take it that this is what you've been trying after running the reset script?

Also, can you get through to the barebones VNC UI? If you can see the VNC UI but not the web UI, this would suggest to me that either a port is being blocked somewhere in your LAN, or a browser issue. GDC recommends using Chrome or Firefox in the installation manual. I've also used the SR-1000 web UI with Microsoft Edge, and not experienced any problems.

[Sean McKinnon]

You could try to either connect through a switch or if your projector has a built in router you can connect through that. If you want to connect directly to the GDC you may need a crossover cable but I have never needed one to connect directly to other servers (IMS 2000/3000)

Also this may be a silly question but you did change your laptops IP to be in the same range as the GDC correct?