GDC SR 1000 Can't access WEBUI

[Frank Cox]

As I said, my laptop is connected to the router that's also connected to the SR1000.

Like this:

"gigabit 1" ----> some port on the router -- another port on the same router <---- laptop

The laptop talks to the router which then talks to the SR1000. You don't need an outside internet connection for that.

As a guess, I'd say that if you have your computer connected directly to "gigabit 1" then you could probably access the UI that way too, but you might need a crossover ethernet cable to be able to use it that way.

[Martin McCaffery]

Frank, right now we are connected directly into the Ethernet port. Per GDC we ran a IP reset script they sent us. After that, we were able to ping the IMB, but not connect to the UI. Do we have to have internet access to do that, or can are we supposed to be able to access it with a direct connection?

[Frank Cox]

Have you installed the cable from the "gibabit 1" connector on the SR 1000 to the switch or router that talks to the rest of your projection setup? On my setup here, "gigabit 1" connects to the router in the pedestal, and the laptop that I use to control it connects to another port on that same router.

[Martin McCaffery]

Installed the new GDC IMB 1000 into the Solaria today. Connected and Married. Trying to reach the WEB UI with the IP address that came in the installation instructions. When we type the address into Chrome (one of the two reccommended browsers) we are told the server is not reachable.
We have tried to plug directly into the IMB, but still no cannot connect. The rest of the network is responding.
Any ideas as to what we did wrong or how to work around?

Have a call into GDC, but no response so far.