Tweet
If you upload a log package to the analyzer (instructions above), it should tell you if the boot SSD is corrupt or failing.
If the data on it is corrupt but the hardware is still OK, Dolby can give you an image file that you can use to re-write it. To do that, you'll need a Dupont to USB adapter, and you will also likely need an externally powered USB hub to make the SSD chip accessible to a regular PC. This one works. My field laptop can't give the boot SSD enough power to wake it up without that extra current (though my home desktop can).
If you do re-write the boot flash with a clean image, then obviously you'll lose the configuration (device manager entries, automation cues, IP address settings, etc.). If the IMS in its current state will let you download a backup, I'd suggest doing so ASAP if you don't have one.
If the data on it is corrupt but the hardware is still OK, Dolby can give you an image file that you can use to re-write it. To do that, you'll need a Dupont to USB adapter, and you will also likely need an externally powered USB hub to make the SSD chip accessible to a regular PC. This one works. My field laptop can't give the boot SSD enough power to wake it up without that extra current (though my home desktop can).
If you do re-write the boot flash with a clean image, then obviously you'll lose the configuration (device manager entries, automation cues, IP address settings, etc.). If the IMS in its current state will let you download a backup, I'd suggest doing so ASAP if you don't have one.
Comment