Hdmi input doesn't work on IMS3000

[Leo Enticknap]

Suggest downloading a "detailed report" log package and uploading it to the analyzer.

Assuming that this arrangement all worked OK until suddenly one day it didn't, I wonder if this could be a symptom of a failing boot flash drive, which is a well known issue with the IMS3000. A log analysis may flag this up. I haven't seen this specific behavior resulting from a failing boot flash before, but IMHO, it's worth checking out.

[Ryan Gallagher]

Does the PC act like it's connecting? Usually the screen flashes oddly and afterward you can see the extra screen in display properties. But I haven't had an IMS3000 lose HDMI input operation.

from the OP it sounded like yes, OS sees the IMB as a second display but no picture.

other question would be did any remote service work occur since it last functioned? Perhaps the alt channel configuration got messed up somehow?

[Dave Macaulay]

Does the PC act like it's connecting? Usually the screen flashes oddly and afterward you can see the extra screen in display properties. But I haven't had an IMS3000 lose HDMI input operation.

[Andrea Arcuri]

I would assume since this is "new" behavior that it is the same aux device and cable that used to work previously? As Jose suggests not all HDMI cable moldings are created equal, might have a cable that is a bad fit. Also HDMI cables just "go bad", or were manufactured out of spec to begin with. Swapping cables certainly the first thing to try.

Sometimes the cable will work well enough to do the EDID handshaking, and thus your computer sees the external device, but doesn't have video output.

Is it a Windows laptop on the other end? are there USB-C adapters involved? Anything else in the signal path?

I tried with 4 cable directly connected with windows or linux or mac and also with a media server but nothing

[Ryan Gallagher]

I have a problem since yesterday on my ims3000, I connect hdmi, I set as input but nothing happens, I see a new screen on the pc named ims3000 but nothing happens on the screen, naturally lamp and dowser are on.
Do you know anything to do?

I would assume since this is "new" behavior that it is the same aux device and cable that used to work previously? As Jose suggests not all HDMI cable moldings are created equal, might have a cable that is a bad fit. Also HDMI cables just "go bad", or were manufactured out of spec to begin with. Swapping cables certainly the first thing to try.

Sometimes the cable will work well enough to do the EDID handshaking, and thus your computer sees the external device, but doesn't have video output.

Is it a Windows laptop on the other end? are there USB-C adapters involved? Anything else in the signal path?

[Jose Angel Velasco]

I don't know on IMS3000, but on ShowVault, you need to cut about 3mm the plastic cover of the HDMI cable connector because doesn't fit in whole on the ShowVault connector, and doesn't shows video on screen even if it's detected by the computer.

[Andrea Arcuri]

I have a problem since yesterday on my ims3000, I connect hdmi, I set as input but nothing happens, I see a new screen on the pc named ims3000 but nothing happens on the screen, naturally lamp and dowser are on.
Do you know anything to do?