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This topic comprises 2 pages: 1 2
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Author
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Topic: Need Internet connection help.
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David Buckley
Jedi Master Film Handler
Posts: 525
From: Oxford, N. Canterbury, New Zealand
Registered: Aug 2004
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posted 02-06-2012 09:00 PM
First off, click Start, Control Panel, and double click network connections. Locate the "Local Area Connection" icon, and right click on it. Click repair.
When its done, try your PC again. If it works, great. if not...
Rick's suggestion is the best one - open a command window.
On Xp, click Start, Run..., and then type in cmd and click OK. Window will open, which will have a command prompt ending in a >
Type in ipconfig and hit enter.
After a bit some text will appear. You noted you are hard wired, not wireless, so you should get something like this:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\David>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : xxxxx
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : something
Physical Address. . . . . . . . . : some numbers
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : X.X.X.X
Subnet Mask . . . . . . . . . . . : X.X.X.X
Default Gateway . . . . . . . . . : X.X.X.X
DHCP Server . . . . . . . . . . . : X.X.X.X
DNS Servers . . . . . . . . . . . : Y.Y.Y.Y
Y.Y.Y.Y
Lease Obtained. . . . . . . . . . : date
Lease Expires . . . . . . . . . . : date
C:\Documents and Settings\David></i>
You may have more than one of these sections if you have multiple ethernet ports or wireless networking.
Now if you just get a line that says media disconnected or soemthing then you have a cabling, hardware or driver problem.
For your system to work, you need to have an IP address, a subnet mask (which if the IP address starts 192.168, the subnet mask will probably be 255.255.255.0) and one or more DNS server entries.
If the print looks like the page above, then look what your default router is, note its address (say its 192.168.43.1), then try this:
ping 192.168.43.1
and hit enter. You should get
C:\Documents and Settings\David>ping 192.168.43.1
Pinging 192.168.43.1 with 32 bytes of data:
Reply from 192.168.43.1: bytes=32 time=2ms TTL=255
Reply from 192.168.43.1: bytes=32 time<1ms TTL=255
Reply from 192.168.43.1: bytes=32 time<1ms TTL=255
Reply from 192.168.43.1: bytes=32 time<1ms TTL=255
Ping statistics for 192.168.43.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 2ms, Average = 0ms
C:\Documents and Settings\David>
SO thats all good, you can get as far as your router. If you get
C:\Documents and Settings\David>ping 192.168.43.1
Pinging 192.168.43.1 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 192.168.43.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\Documents and Settings\David>
Then either the address of your router is wrong, or something is busted in connectivity terms.
Come back with what happened.
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Richard Hamilton
Phenomenal Film Handler
Posts: 1341
From: Evansville, Indiana
Registered: Jan 2000
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posted 02-14-2012 09:46 AM
OK. I'm back online. Confused, but onlin. I spent aver an hour on the phone with the intenet/cable provider. She was running tests and said I have a very good cable connection, she reset set it over the phone. She agreed it was a computer problem. I unplugged everything while I was on the phone with her and waited a few minutes and plugged everything back in. No luck. She talked me through a bunch of changes on my laptop, but nothing worked.
A few hours later I found out we lost all wireless connections in the house. I tried to redo everything, no luck. I did a couple system restores to different dates, no luck. I finally gave up out of frustration and turned everything off. This morning when I power up, still no luck, I do a system restore to the last one I did yesterday and everything works, including my computer.
I rarely turn my computer off and always leave the modem and router on.
Thanks for all the advice,
Rick
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