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This topic comprises 2 pages: 1 2
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Author
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Topic: Manager Fired for doing his job
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Jay Glaus
Expert Film Handler
Posts: 123
From: Pittsburgh, PA USA
Registered: Dec 2010
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posted 03-13-2018 08:01 PM
http://www.wpxi.com/news/top-stories/theater-manager-fired-woman-charged-after-movie-theater-altercation-goes-viral/713 682899
NORTH VERSAILLES, Pa. - A movie theater manager has been fired after an altercation with a woman and several teenagers that was caught on cell phone camera video went viral.
The incident happened at the Phoenix Theater in North Versailles last month.
According to police paperwork, a group of teenagers had been thrown out of the theater and went back inside. That's when police got involved and escorted them out of the building.
Melanie Carter started recording the incident with her cell phone -- more than 1 million people have seen the approximately 80-second video -- and tells Officer Christopher Kelley she was looking out for the girls.
The video shows the exchange of words and at one point the theater manager is heard calling the girls "animals."
Kelley tells Carter she needs to leave the property but the arguing continues, as she says her children are still inside the theater.
Video then shows Carter being handcuffed and saying, "Get off of me ... what are you doing?!"
In the complaint, Kelley wrote, "She was struggling with me and refused to put her hands behind her back, laying on them and pulling them away from me."
People who have seen the video wonder whether Kelley went too far.
"It was a lot of precautionary measures that he could've took to avoid all that, but he chose the route he did," said Drew White.
While it's unclear what happened immediately before and after the video, Heather Soto of Elizabeth said it shouldn't have ended the way it did.
"She wasn't doing anything and what they did to her was wrong," she said.
The theater has fired the manager seen in the video, saying, "We determined that the manager's conduct does not reflect our values, his training, or our policies. This is certainly not the way we treat people."
Carter is facing four misdemeanors including failure to disperse and resisting arrest.
And a follow up article...
http://triblive.com/local/allegheny/13417128-74/viral-north-versailles-movie-theater-video-leads-to-new-charges-against-woman
A Wilkinsburg woman's video of a confrontation with a North Versailles movie theater manager went viral last week and prompted the manager's firing, but it has also landed her in trouble with the law.
Melanie Carter, 35, was charged Monday in an unrelated incident with disorderly conduct, harassment, interfering with transportation facilities, public drunkenness and alcohol violations, court records show.
The charges stem from a Feb. 13 incident in which an unknown woman – later identified as Carter – was kicked off of a Port Authority bus for "using obscene language, causing public annoyance and alarm," according to the criminal complaint filed against her.
As she left the bus, she threw an alcoholic beverage in the bus driver's face and called her a "five dollar bus ticket (expletive)," police wrote.
Still images from the bus security camera and from the camera at the ticket booth where Carter purchased her ticket were collected, but police could not identify the woman.
That is, until last week when Carter posted the video of her confrontation with a North Versailles police officer and the manager of the Phoenix Theatres North Versailles Stadium 18 cinema. The video, posted March 8 to Carter's Facebook page, allegedly occurred the night of Feb. 23.
The video shows a theater manager arguing with several teenagers who he'd removed from the theater for allegedly being rowdy. At one point he says they were acting like "animals."
The officer who intervened told Carter she had to leave the property, and she refused. The officer pulled out his handcuffs and attempted to handcuff Carter, who struggled against being cuffed. The incident led to charges of failing to disperse, resisting arrest, disorderly conduct and trespassing against Carter.
Port Authority police used the same video to identify Carter as the woman wanted for the incident on the bus.
"Carter was identified by the matching face piercings as described by the driver," according to the complaint, as well as a hand tattoo and the still images from the bus cameras.
A preliminary hearing for the theater incident is scheduled for April 19 in front of Magisterial District Judge Roxanne Sakoian Eichler. A preliminary hearing for the bus incident is scheduled for April 9 in Pittsburgh municipal court.
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Mike Blakesley
Film God
Posts: 12767
From: Forsyth, Montana
Registered: Jun 99
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posted 03-15-2018 08:27 PM
Almost your entire post is based on assumptions.
quote: Alexandre Pereira
Whether they fire the manager or not the company can still be sued by an aggressive lawyer -frivolous action or not.
Well, sure -- anybody can sue anybody for anything. But if they took an action, such as "firing the manager who didn't follow policy," that's a better defense than "We're still investigating."
quote: Alexandre Pereira
As for the manager being a problem with other issues that is not relevant nor demonstrated.
I never said it was, I just said it was a possibility...and it is. Like I stated, nobody knows the backstory of this whole event.
quote: Alexandre Pereira
By firing the manager the company has created an even bigger deficiency internally - this is the typical reactionary move by large multinationals who see everything and everyone as disposable.
Companies HAVE TO watch their backs for just this reason. People see a big company as deep-pocketed.
quote: Alexandre Pereira
Clearly these people were not customers - customers are interested in watching the show not being disruptive.
"Clearly" you have never dealt with teenagers or 20-somethings. It's entirely possible these people were normal enthusiastic moviegoers on the way in, and something got under their skin...maybe somebody snuck in some booze, maybe somebody did a little meth in the bathroom, maybe somebody's boyfriend showed up with another girl...the possibilities are endless. I've seen it a thousand times. A teenager's mood can turn on a dime.
quote: Alexandre Pereira
Other management and employees will see the company reaction as a catch all to any problem - now the seed of doubt is sown and morale level begins to rapidly drop.
The other employees will see that "getting in a customer's face" and referring to people as "animals" is not a good idea and has consequences. You can tell somebody they have to leave without demeaning them. The lady with the camera was a complete bitch but the guy did not handle it well. Maybe he needs replaced with somebody more even-tempered.
quote: Alexandre Pereira
Ultimately the fact that it came to this shows that the company did not have proper procedures in place - those kids show never have been sold tickets to begin with and the crazy women filming the event should not have been on the property at all.
You don't know what the company's procedures were. Just because a company has "procedures" doesn't mean the employees are going to follow them. The kids may have been acting totally fine when they bought their tickets. And the lady filming was out on the public sidewalk or in a common area, or at least that's what it looks like in the video.
Were those people out of line? Absolutely. Would I have done the same thing the manager did? Possibly something like it, because nobody can predict how they'll react in any given situation. Should the guy have been fired? If he really violated company policy, yes. I haven't read their policy manual though. He should never have talked to the camera lady since she was not a customer.
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