Film-Tech Cinema Systems
Film-Tech Forum


Post New Topic  Post A Reply
my profile | my password | register | search | faq & rules | forum home
  next oldest topic   next newest topic
» Film-Tech Forum   » Operations   » Ground Level   » Cloud based voicemail to replace on-site show times recording

   
Author Topic: Cloud based voicemail to replace on-site show times recording
Justin Hamaker
Film God

Posts: 2019
From: Lakeport, CA USA
Registered: Jan 2004


 - posted 05-20-2016 01:03 AM      Profile for Justin Hamaker   Author's Homepage   Email Justin Hamaker   Send New Private Message       Edit/Delete Post 
With the price of landlines getting more expensive, we are looking for an alternative for our show times recording number. Ideally we would like to find a cloud based service we can port our recording number to, and set the voice mail for announcement only.

Just curious if anyone has recommendations for such a service.

 |  IP: Logged

Frank Cox
Phenomenal Film Handler

Posts: 1750
From: Melville Saskatchewan Canada
Registered: Apr 2011


 - posted 05-20-2016 02:43 AM      Profile for Frank Cox   Author's Homepage   Email Frank Cox   Send New Private Message       Edit/Delete Post 
My "now playing" phone line is provided by our friendly local cable tv and Internet company, and it includes voicemail as part of the service. I have the voicemail set to answer on the first ring so it's pretty much instant when someone calls in, and there's never a busy signal either.

The only drawback is that there's apparently no way to set it for outbound messages only, so my work-around is to keep reading my message over and over until it runs out of recording time for the outbound message (2 minutes I think); people think it repeats endlessly so they always hang up long before it gets to the end of the allotted time and I never have any messages waiting on that line.

 |  IP: Logged

Michael Putlack
Expert Film Handler

Posts: 178
From: Fort Collins, Colorado
Registered: Sep 2011


 - posted 05-20-2016 04:45 AM      Profile for Michael Putlack   Author's Homepage   Email Michael Putlack   Send New Private Message       Edit/Delete Post 
Frank, your trick of repeating your session times is EXCELLENT!

 |  IP: Logged

Steve Guttag
We forgot the crackers Gromit!!!

Posts: 11752
From: Annapolis, MD
Registered: Dec 1999


 - posted 05-20-2016 07:39 AM      Profile for Steve Guttag   Email Steve Guttag   Send New Private Message       Edit/Delete Post 
Some theatre owners like the Jack Roe system (gets your information via your POS and generates the answering system).

https://www.jackroe.com/fone-and-go-faqs.html

 |  IP: Logged

Jack Ondracek
Film God

Posts: 2246
From: Port Orchard, WA, USA
Registered: Oct 2002


 - posted 05-20-2016 09:24 AM      Profile for Jack Ondracek   Author's Homepage   Email Jack Ondracek   Send New Private Message       Edit/Delete Post 
I'm looking for the same as Justin. We're currently forwarding our number to a Vonage account. It... works, but I'm neutral on how well. The announcement time is limited (a little over 1 minute, I think), and you can't turn the message recording off. Those are the points I'd want to fix.

As I read the promo site, Phone-and-go won't work for me. I want to record my own. Also, being a drive-in, with floating start times, polling the POS won't work.

Multiple callers
Local number to forward to
Reasonable announcement time
Announcement only

Don't need a menu tree.

 |  IP: Logged

Bobby Henderson
"Ask me about Trajan."

Posts: 10541
From: Lawton, OK, USA
Registered: Apr 2001


 - posted 05-20-2016 11:33 AM      Profile for Bobby Henderson   Email Bobby Henderson   Send New Private Message       Edit/Delete Post 
How often do movie theater customers call a phone line for showtimes these days?

I would assume the volume of calls has had to have dropped in recent years due to the prevalence of web-based theater directories and showtimes. It has probably been at least 10 years or more since I called a movie theater's phone line for any show information.

 |  IP: Logged

Mike Blakesley
Film God

Posts: 12108
From: Forsyth, Montana
Registered: Jun 99


 - posted 05-20-2016 02:12 PM      Profile for Mike Blakesley   Author's Homepage   Email Mike Blakesley   Send New Private Message       Edit/Delete Post 
I used to be able to predict our crowd size by looking at the answering machine and seeing how many calls had come in that day.

And we used to get a ton of calls during kids movies from parents asking what time the show is out....now we hardly ever get those calls. I guess the kids call the folks on their cellphone when they get out.

 |  IP: Logged

Jack Ondracek
Film God

Posts: 2246
From: Port Orchard, WA, USA
Registered: Oct 2002


 - posted 05-20-2016 02:15 PM      Profile for Jack Ondracek   Author's Homepage   Email Jack Ondracek   Send New Private Message       Edit/Delete Post 
quote: Bobby Henderson
How often do movie theater customers call a phone line for showtimes these days?
It has dropped dramatically, but it hasn't completely disappeared. At its peak, we had 16 phone lines here, going into a computer with telephony cards and voicemail software. They were very busy on the weekends, and we ran a small voicemail service to keep them busy the rest of the time. Now, one line, running into phone company voicemail does the job. Social media has pretty much taken the load of getting the word out for us.

 |  IP: Logged

Justin Hamaker
Film God

Posts: 2019
From: Lakeport, CA USA
Registered: Jan 2004


 - posted 05-20-2016 02:44 PM      Profile for Justin Hamaker   Author's Homepage   Email Justin Hamaker   Send New Private Message       Edit/Delete Post 
Same as Jack in terms of volume. Our drive-in recording probably gets less than 100 call per week right now, although we are not into our summer season.

Our cinema used to have 4 recording lines and we would get 2500-3000 calls per week. Now we are down to 2 lines - one shared with the alarm panel. We know the second line hardly ever gets used because it causes a fault with the alarm panel when it does get used. Total call volume is down to maybe 200-300 calls in a weekend.

 |  IP: Logged

Dennis Benjamin
Phenomenal Film Handler

Posts: 1393
From: Denton, MD
Registered: Feb 2002


 - posted 05-20-2016 03:42 PM      Profile for Dennis Benjamin   Author's Homepage   Email Dennis Benjamin   Send New Private Message       Edit/Delete Post 
quote: Bobby Henderson
How often do movie theater customers call a phone line for showtimes these days?

A lot more than you think.

I pretty much switched our entire company over to Jack Roe Fone and Go (12 of 14 locations).

Since you are porting your recording line over to them - you don't have to worry about it anymore (no more busy signals). It integrates well with most P.O.S. systems. They even have a Web GUI that allows you to go in and manually override things if needed. Most importantly - its a crystal clear, professional, recording.

 |  IP: Logged

Frank Cox
Phenomenal Film Handler

Posts: 1750
From: Melville Saskatchewan Canada
Registered: Apr 2011


 - posted 05-20-2016 04:13 PM      Profile for Frank Cox   Author's Homepage   Email Frank Cox   Send New Private Message       Edit/Delete Post 
Just last night I had an old lady ask on her way in, "Do you advertise your movies anywhere that people can find out about them?" I asked her if she has Internet and she says that her grandson does. I gave her one of my fridge magnets with the website URL and the what's playing phone number on it and explained that she can call that number any time to find out what's playing and what's coming next, and she was happy.

For any of you folks who don't have fridge magnets, get some. Everyone likes them and takes them home; they don't get tossed into the trash like business cards would.

 |  IP: Logged

Christopher Perkins
Film Handler

Posts: 23
From: Bangor Maine USA
Registered: Jun 2015


 - posted 06-25-2016 09:13 PM      Profile for Christopher Perkins   Author's Homepage   Email Christopher Perkins   Send New Private Message       Edit/Delete Post 
We currently use our local phone provider and they offer something called a CBX. Almost like PBX. It is a voip service. I can call into my showtime line and than press * to record my new showtimes. Of course with a couple of codes. My showtime line is hooked up to something to an Auto Attendant. It is set up as announce only. I know a lot about VOIP services and PBX. There is so many features with it. But the best deal that I have found so far is Nextiva. They provide you with a free number and unlimited auto attendants. The best thing with an auto attendant is that unlimited customer can call your showtime line with no busy signal. That means you can have 1-100 or more customer listening to your showtime line at once.

Also the cool thing is with the service is if you decide to use service you can change your phone service over to them. Their phone allows you to have multi lines and intercom features, conference features, extension dialing, call transfer (customer calls asking for showtimes you can just transfer them to your showtime line), Manager or employee voicemail, Direct phone number to your office phone, On hold music and much more. Also if you have multiple sister locations, You can have them on the same phone system and this is all done by internet. You can also call them by an extension. Also if you have a customer that is looking for your sister location, as long as you guys are on the same phone system you can transfer them right over to that location. There so feature that PBX can provide I can go on and on about it. Any question you can email me christopherperkins@hollywoodcinemasbangor.com or talk to the guy at Nextiva. He could explain it to you.

He quoted me $87.00 for all that

Here is his information:

Gage Staruch
Corporate Account Executive | Nextiva
P (480) 565-6106
https://www.nextiva.com/

 |  IP: Logged



All times are Central (GMT -6:00)  
Post New Topic  Post A Reply Close Topic    Move Topic    Delete Topic    next oldest topic   next newest topic
 - Printer-friendly view of this topic
Hop To:



Powered by Infopop Corporation
UBB.classicTM 6.3.1.2

The Film-Tech Forums are designed for various members related to the cinema industry to express their opinions, viewpoints and testimonials on various products, services and events based upon speculation, personal knowledge and factual information through use, therefore all views represented here allow no liability upon the publishers of this web site and the owners of said views assume no liability for any ill will resulting from these postings. The posts made here are for educational as well as entertainment purposes and as such anyone viewing this portion of the website must accept these views as statements of the author of that opinion and agrees to release the authors from any and all liability.

© 1999-2018 Film-Tech Cinema Systems, LLC. All rights reserved.