Film-Tech Cinema Systems
Film-Tech Forum


Post New Topic  Post A Reply
my profile | my password | register | search | faq & rules | forum home
  next oldest topic   next newest topic
» Film-Tech Forum   » Operations   » Ground Level   » Problem with Headsets for Norcon TUD-1

   
Author Topic: Problem with Headsets for Norcon TUD-1
Scott D. Neff
Theatre Dork

Posts: 919
From: San Francisco, CA
Registered: Oct 1999


 - posted 07-06-2015 10:19 PM      Profile for Scott D. Neff   Author's Homepage   Email Scott D. Neff   Send New Private Message       Edit/Delete Post 
We just found a few headsets in storage for our box office window speakers. When plugged into the headphone jack, one worked beautifully then ended up like all the others: the microphone works so customers can hear us, but the speaker in the headset does not (we can't hear the customers). Anybody come across this problem? Know how to resolve it?

 |  IP: Logged

Kenneth Wuepper
Jedi Master Film Handler

Posts: 995
From: Saginaw, MI, USA
Registered: Feb 2002


 - posted 07-07-2015 08:16 PM      Profile for Kenneth Wuepper   Email Kenneth Wuepper   Send New Private Message       Edit/Delete Post 
Scott,

It is very not likely that all of these headsets are bad.

What happened between the time the new one worked and when it stopped?

Can you access the terminals for the earphone and see if there is actually a signal there?

This sounds like the problem is elsewhere. Is there a circuit that mutes the customer's sound when not in use? Simply a noise gate that allows the talking to come through but keeps the traffic background out. If so it could be muting too much of the sound.

Be sure there is a signal there before discarding the headsets.

 |  IP: Logged

Manny Montes
Master Film Handler

Posts: 270
From: United States
Registered: Feb 2010


 - posted 07-09-2015 10:17 PM      Profile for Manny Montes   Email Manny Montes   Send New Private Message       Edit/Delete Post 
Check the actual headphone plug, it should be soldered with wires to the board, sometimes these wires or bad or the headset port is bad. If the port is bad its an easy replacement, if you still have a radioshack near you they sell it. If not you should be able to order from any electronics site online. Usually the port goes bad due to employees messing with it.

 |  IP: Logged

Scott D. Neff
Theatre Dork

Posts: 919
From: San Francisco, CA
Registered: Oct 1999


 - posted 07-21-2015 04:59 PM      Profile for Scott D. Neff   Author's Homepage   Email Scott D. Neff   Send New Private Message       Edit/Delete Post 
It's definitely not the headsets. They're brand-new, in-box. It seems more likely that the jacks have gone bad in the actual window mounted casing. If I were more savvy with a soldering iron, I'd replace them sometime; but I fear damaging the whole thing altogether and then having to shout at customers through the window.

 |  IP: Logged

Manny Montes
Master Film Handler

Posts: 270
From: United States
Registered: Feb 2010


 - posted 07-22-2015 10:35 AM      Profile for Manny Montes   Email Manny Montes   Send New Private Message       Edit/Delete Post 
If you can find a local electrician they should be able to fix it with no issue, they're pretty simple electronically.

 |  IP: Logged



All times are Central (GMT -6:00)  
Post New Topic  Post A Reply Close Topic    Move Topic    Delete Topic    next oldest topic   next newest topic
 - Printer-friendly view of this topic
Hop To:



Powered by Infopop Corporation
UBB.classicTM 6.3.1.2

The Film-Tech Forums are designed for various members related to the cinema industry to express their opinions, viewpoints and testimonials on various products, services and events based upon speculation, personal knowledge and factual information through use, therefore all views represented here allow no liability upon the publishers of this web site and the owners of said views assume no liability for any ill will resulting from these postings. The posts made here are for educational as well as entertainment purposes and as such anyone viewing this portion of the website must accept these views as statements of the author of that opinion and agrees to release the authors from any and all liability.

© 1999-2018 Film-Tech Cinema Systems, LLC. All rights reserved.