my profile | my password | search | faq & rules | forum home

» Film-Tech Forum ARCHIVE   » Operations   » Ground Level   » Vantiv credit card processing down? (Sat. 5/4)

Author Topic: Vantiv credit card processing down? (Sat. 5/4) Mike Blakesley Film God Posts: 12767 From: Forsyth, Montana Registered: Jun 99 posted 05-04-2013 09:47 PM                        It's 8:45 on Saturday, May 4 and we can't get credit cards to process.... anyone out there having this problem too? RTS says it's our credit card processor which is Vantiv. I can't get their 'client support' website to come up either.  |  IP: Logged Edward Havens Jedi Master Film Handler Posts: 614 From: Los Angeles, CA Registered: Mar 2008 posted 05-05-2013 06:19 AM                     I don't know who our credit card processor is, but around 6pm Pacific Time tonight, we were experiencing sporadic spots where it took up to thirty seconds for a credit card request to be processed.  |  IP: Logged Louis Bornwasser Film God Posts: 4441 From: prospect ky usa Registered: Mar 2005 posted 05-05-2013 09:48 AM                        Satellite problem, once per year??  |  IP: Logged Mike Blakesley Film God Posts: 12767 From: Forsyth, Montana Registered: Jun 99 posted 05-05-2013 01:41 PM                        Still down as of noon today. Time to hit the phones I guess. (RTS had said it might come back by itself but no luck.)  |  IP: Logged Chris Daigle Film Handler Posts: 24 From: Gardner, MA USA Registered: Dec 2012 posted 05-05-2013 03:17 PM                     We use RTS with Vantiv as our credit card processor and have not had any problems at all. No issues last night or through our first two afternoon shows today.  |  IP: Logged Mike Blakesley Film God Posts: 12767 From: Forsyth, Montana Registered: Jun 99 posted 05-05-2013 04:57 PM                        Been on the phone an hour today with RTS people...we've done everything imaginable and still no luck. He did say they've had some other calls with the same issue so it's not just us apparently. Must be a regional thing.  |  IP: Logged Gavin Lewarne Master Film Handler Posts: 278 From: Plymouth, UK Registered: Aug 2009 posted 05-05-2013 05:26 PM                     pretty sure that I read on some news website that most of the major american banks are doing some sort of shared network / software upgrade over a couple of days today and tomorrow. Perhaps this has something to do with it?  |  IP: Logged Dennis Benjamin Phenomenal Film Handler Posts: 1445 From: Denton, MD Registered: Feb 2002 posted 05-06-2013 06:43 PM                        Vantiv is the "Credit card processor of choice" for the N.A.T.O. organization in our area. They have a big presentation at our next N.A.T.O. meeting (next week). I can ask them about it.  |  IP: Logged Mike Blakesley Film God Posts: 12767 From: Forsyth, Montana Registered: Jun 99 posted 05-06-2013 06:49 PM                        Well...I gave up last night with it still not working, and after a guy from RTS spent at least an hour or more on a remote connection to our computer tinkering with things. Then I went in today, ready to call in and pick up where we left off, tested it and it worked. I assume some "thing" went wrong over the weekend, and when the tech people came back to work on Monday they plugged-in whatever had come unplugged. I hate to think it was something planned, since they never gave any advance notice about it...and if it WAS planned it was the worst timing possible (the busiest weekend of the year so far). So all indications are that it was a freak thing.  |  IP: Logged

All times are Central (GMT -6:00)

Printer-friendly view of this topic

Hop To: Select a Forum: Category: Operations -------------------- Digital Cinema Forum Film Handlers' Forum Large Format Forum Ground Level Feature Info, Trailer Attachments & REAL Credit Offsets Category: Community -------------------- Film-Yak Film Handlers' Movie Reviews The Afterlife Bob Maar's Joke-A-Thon Category: Classified -------------------- Equipment and Supplies Wanted/For Sale Help Wanted/Seeking Employment Category: System -------------------- Software Beta Testing Forum

The Film-Tech Forums are designed for various members related to the cinema industry to express their opinions, viewpoints and testimonials on various products, services and events based upon speculation, personal knowledge and factual information through use, therefore all views represented here allow no liability upon the publishers of this web site and the owners of said views assume no liability for any ill will resulting from these postings. The posts made here are for educational as well as entertainment purposes and as such anyone viewing this portion of the website must accept these views as statements of the author of that opinion and agrees to release the authors from any and all liability.