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» Film-Tech Forum   » Operations   » Ground Level   » Vantiv credit card processing down? (Sat. 5/4)

   
Author Topic: Vantiv credit card processing down? (Sat. 5/4)
Mike Blakesley
Film God

Posts: 12767
From: Forsyth, Montana
Registered: Jun 99


 - posted 05-04-2013 09:47 PM      Profile for Mike Blakesley   Author's Homepage   Email Mike Blakesley   Send New Private Message       Edit/Delete Post 
It's 8:45 on Saturday, May 4 and we can't get credit cards to process.... anyone out there having this problem too? RTS says it's our credit card processor which is Vantiv. I can't get their 'client support' website to come up either.

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Edward Havens
Jedi Master Film Handler

Posts: 614
From: Los Angeles, CA
Registered: Mar 2008


 - posted 05-05-2013 06:19 AM      Profile for Edward Havens   Email Edward Havens   Send New Private Message       Edit/Delete Post 
I don't know who our credit card processor is, but around 6pm Pacific Time tonight, we were experiencing sporadic spots where it took up to thirty seconds for a credit card request to be processed.

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Louis Bornwasser
Film God

Posts: 4441
From: prospect ky usa
Registered: Mar 2005


 - posted 05-05-2013 09:48 AM      Profile for Louis Bornwasser   Author's Homepage   Email Louis Bornwasser   Send New Private Message       Edit/Delete Post 
Satellite problem, once per year??

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Mike Blakesley
Film God

Posts: 12767
From: Forsyth, Montana
Registered: Jun 99


 - posted 05-05-2013 01:41 PM      Profile for Mike Blakesley   Author's Homepage   Email Mike Blakesley   Send New Private Message       Edit/Delete Post 
Still down as of noon today. Time to hit the phones I guess. (RTS had said it might come back by itself but no luck.)

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Chris Daigle
Film Handler

Posts: 24
From: Gardner, MA USA
Registered: Dec 2012


 - posted 05-05-2013 03:17 PM      Profile for Chris Daigle   Email Chris Daigle   Send New Private Message       Edit/Delete Post 
We use RTS with Vantiv as our credit card processor and have not had any problems at all. No issues last night or through our first two afternoon shows today.

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Mike Blakesley
Film God

Posts: 12767
From: Forsyth, Montana
Registered: Jun 99


 - posted 05-05-2013 04:57 PM      Profile for Mike Blakesley   Author's Homepage   Email Mike Blakesley   Send New Private Message       Edit/Delete Post 
Been on the phone an hour today with RTS people...we've done everything imaginable and still no luck. He did say they've had some other calls with the same issue so it's not just us apparently. Must be a regional thing.

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Gavin Lewarne
Master Film Handler

Posts: 278
From: Plymouth, UK
Registered: Aug 2009


 - posted 05-05-2013 05:26 PM      Profile for Gavin Lewarne   Email Gavin Lewarne   Send New Private Message       Edit/Delete Post 
pretty sure that I read on some news website that most of the major american banks are doing some sort of shared network / software upgrade over a couple of days today and tomorrow. Perhaps this has something to do with it?

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Dennis Benjamin
Phenomenal Film Handler

Posts: 1445
From: Denton, MD
Registered: Feb 2002


 - posted 05-06-2013 06:43 PM      Profile for Dennis Benjamin   Author's Homepage   Email Dennis Benjamin   Send New Private Message       Edit/Delete Post 
Vantiv is the "Credit card processor of choice" for the N.A.T.O. organization in our area. They have a big presentation at our next N.A.T.O. meeting (next week). I can ask them about it.

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Mike Blakesley
Film God

Posts: 12767
From: Forsyth, Montana
Registered: Jun 99


 - posted 05-06-2013 06:49 PM      Profile for Mike Blakesley   Author's Homepage   Email Mike Blakesley   Send New Private Message       Edit/Delete Post 
Well...I gave up last night with it still not working, and after a guy from RTS spent at least an hour or more on a remote connection to our computer tinkering with things. Then I went in today, ready to call in and pick up where we left off, tested it and it worked.

I assume some "thing" went wrong over the weekend, and when the tech people came back to work on Monday they plugged-in whatever had come unplugged. I hate to think it was something planned, since they never gave any advance notice about it...and if it WAS planned it was the worst timing possible (the busiest weekend of the year so far). So all indications are that it was a freak thing.

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