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Author Topic: On Hold With Technicolor
Michael Putlack
Expert Film Handler

Posts: 187
From: Fort Collins, Colorado
Registered: Sep 2011


 - posted 03-07-2013 08:00 PM      Profile for Michael Putlack   Author's Homepage   Email Michael Putlack   Send New Private Message       Edit/Delete Post 
What's the longest you've ever been on hold with Technicolor? I'm at 15 minutes now... :/

Sub-question: How miserable is that stupid guitar riff song that they use for their hold music!?

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Mike Blakesley
Film God

Posts: 12767
From: Forsyth, Montana
Registered: Jun 99


 - posted 03-07-2013 08:41 PM      Profile for Mike Blakesley   Author's Homepage   Email Mike Blakesley   Send New Private Message       Edit/Delete Post 
Never more than a few seconds.... Must be the time of day? Day of week too probably.

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Frank Cox
Film God

Posts: 2234
From: Melville Saskatchewan Canada
Registered: Apr 2011


 - posted 03-07-2013 08:47 PM      Profile for Frank Cox   Author's Homepage   Email Frank Cox   Send New Private Message       Edit/Delete Post 
I have waited on hold with Technicolor for well over 40 minutes a few times.

The "music" they keep repeating is exactly the same track that Fed Ex uses. (I've waited on hold with them for well over an hour.)

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John Roddy
Expert Film Handler

Posts: 114
From: Spring, TX, United States
Registered: Dec 2012


 - posted 03-07-2013 09:03 PM      Profile for John Roddy   Author's Homepage   Email John Roddy   Send New Private Message       Edit/Delete Post 
I think my record stands at 25 minutes before I gave up and tried again later. Generally speaking, they're pretty fast. I'm usually only on hold for a few seconds before they answer. But if you call them on a busy Thursday night or something, they never have enough people.

Also, I've only heard piano sonatas and stuff in their hold music. That, and the same type of stuff I hear on the Weather Channel during the local weather updates. It's all pretty bland and tasteless though. Just once, I'd like to call and hear hardcore death metal or something. I know that will never happen, but it would be pretty funny if it ever did. [Big Grin]

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Bruce McGee
Phenomenal Film Handler

Posts: 1776
From: Asheville, NC USA... Nowhere in Particular.
Registered: Aug 1999


 - posted 03-07-2013 10:18 PM      Profile for Bruce McGee   Email Bruce McGee   Send New Private Message       Edit/Delete Post 
40 minutes was my record trying to find out where the other half of a print was sent to...

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Edward Havens
Jedi Master Film Handler

Posts: 614
From: Los Angeles, CA
Registered: Mar 2008


 - posted 03-08-2013 06:36 AM      Profile for Edward Havens   Email Edward Havens   Send New Private Message       Edit/Delete Post 
I haven't called Technicolor in years. If there's a problem, I send them an email and it's usually resolved right away. Like tonight. We were missing a trailer that should have been on our Thingest. I dropped them a line, politely asking if there was an ETA on its delivery, as I was required to have this trailer in front of our pre-premieres of Oz, the first of which was in less than 90mins at that point, and it was resolved (with a phone call from them verifying I could ingest it) within half an hour.

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Martin McCaffery
Film God

Posts: 2481
From: Montgomery, AL
Registered: Jun 99


 - posted 03-08-2013 09:24 AM      Profile for Martin McCaffery   Author's Homepage   Email Martin McCaffery   Send New Private Message       Edit/Delete Post 
I don't have the patience to hold more than 5 mins, but have tried back multiple times in an hour. It seems to have gotten worse this year, I wonder if they are cutting back on staff.

And the only reason I can think of for that horrible hold music is to discourage us from holding.

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Frank Cox
Film God

Posts: 2234
From: Melville Saskatchewan Canada
Registered: Apr 2011


 - posted 03-08-2013 10:53 AM      Profile for Frank Cox   Author's Homepage   Email Frank Cox   Send New Private Message       Edit/Delete Post 
The holding patterns that I dislike most are the ones that keep saying "Thank you for holding - your call will be answered shortly" every two minutes or so. If it just plays music then you can put the phone down and wait until you hear someone talking to pick it up again. But when it keeps talking like that, you have to keep listening to it.

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Mike Blakesley
Film God

Posts: 12767
From: Forsyth, Montana
Registered: Jun 99


 - posted 03-08-2013 11:14 AM      Profile for Mike Blakesley   Author's Homepage   Email Mike Blakesley   Send New Private Message       Edit/Delete Post 
quote: Martin McCaffery
And the only reason I can think of for that horrible hold music is to discourage us from holding.
The reason for the crappy hold music is to avoid paying a copyright fee for using "real" music. And the reason why they don't just use silence is that then people will think their connection is lost.

What I don't understand is, why don't the phone manufacturers (or whoever creates those hold recordings) create a nice five or ten minute piece of music? Or maybe a dozen different little 30-second tunes? It couldn't cost THAT much.

If I could have my own preference I'd like to hear the news, or something useful like that while I'm on hold.

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Randy Stankey
Film God

Posts: 6539
From: Erie, Pennsylvania
Registered: Jun 99


 - posted 03-08-2013 12:59 PM      Profile for Randy Stankey   Email Randy Stankey   Send New Private Message       Edit/Delete Post 
Why not just pipe in some local radio station?

It doesn't have to be rock and roll. It could be a classical station... Something!

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Frank Cox
Film God

Posts: 2234
From: Melville Saskatchewan Canada
Registered: Apr 2011


 - posted 03-08-2013 01:21 PM      Profile for Frank Cox   Author's Homepage   Email Frank Cox   Send New Private Message       Edit/Delete Post 
One outfit that I have to call occasionally plays pow wow music when you're on hold. Which is different, but not inappropriate considering what the company does.

I can take pow wow music a lot more than rap, which just grates on my ears. I really like "native rock", like Keith Secola & The Wild Band Of Indians and Black Rain

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James Westbrook
Phenomenal Film Handler

Posts: 1133
From: Lubbock, Texas, Usa
Registered: Mar 2006


 - posted 03-08-2013 01:43 PM      Profile for James Westbrook   Email James Westbrook   Send New Private Message       Edit/Delete Post 
In the 90s, when I would be on hold with our concessions supplier out of DFW, the hold music would be The Oasis, an FM station.
Around the same time, the Lubbock cable provider started up the digital music channels. They advised subscribers that these could NOT be used for "on hold" music, though store owners could pipe the music into their stores.

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Martin McCaffery
Film God

Posts: 2481
From: Montgomery, AL
Registered: Jun 99


 - posted 03-08-2013 01:44 PM      Profile for Martin McCaffery   Author's Homepage   Email Martin McCaffery   Send New Private Message       Edit/Delete Post 
quote: Randy Stankey
Why not just pipe in some local radio station?

Well, with 24 hour call centers there may not be anything "local". Piping in anything would require paying fees. I'm sure whatever Muzak changed their name to has a service.

I've been on hold where they've had local talk radio piped in. Now that can be excruciating (and a really bad business choice).

As we have to hit so many buttons (no with Tech, but in general), they should let us choose our own hold music (Press 1 for Mowtown, for Classic..)

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Mike Blakesley
Film God

Posts: 12767
From: Forsyth, Montana
Registered: Jun 99


 - posted 03-08-2013 02:03 PM      Profile for Mike Blakesley   Author's Homepage   Email Mike Blakesley   Send New Private Message       Edit/Delete Post 
quote: Randy Stankey
Why not just pipe in some local radio station?
If you're a little mom-n-pop kind of place you can probably do that, but a big company like Technicolor would probably be flirting with disaster doing that. It's the same reason you can't be playing the radio in a movie theater without the ASCAP or BMI people crawling into your wallet.

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Emma Tomiak
Expert Film Handler

Posts: 238
From: Carrollton, TX, USA
Registered: Aug 2003


 - posted 03-09-2013 04:19 PM      Profile for Emma Tomiak   Author's Homepage   Email Emma Tomiak   Send New Private Message       Edit/Delete Post 
There have been many times I've sat on hold with Technicolor until the hold service boots me off and tells me to call back later.

FYI, last time I was on hold with Deluxe, their hold music was the "Garden State" soundtrack.

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