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Author Topic: Question for anyone who uses RTS (Ready Theatre Systems) software Justin Hamaker Film God Posts: 2253 From: Lakeport, CA USA Registered: Jan 2004 posted 07-20-2009 05:09 AM                        At my cinema we are using Venue. I've been working with it for over 10 years and I know it inside and out. I've only had RTS at my drive-in for about 2 years and I don't use it enough to know the program that well. The problem I'm having is lots of cash shortages on my RTS concession stations. Almost every night we're having shortages of up to $10-$15. The shortages are almost never even dollar amounts and almost always equal the total of one or two concession items. I haven't completely discounted theft, however, I'm inclined to think it has something to do with a problem with RTS or an issue with people understanding how to use RTS. The reason I say this is because I use the same staff for the cinema and the drive-in. I do not have any regular cash shortages at the cinema. Plus, the drive-in staff is never the same from night to night. Most employees only work out there once a week and it's usually a different manager every night. But we are having problems virtually every night. Furthermore the problems are happening on night when we only have 25 cars, nights when we have 150 cars, and everything in between. What I'm wondering is if anyone else using RTS has similar problems with cash shortages which they traced to some sort of RTS programming/setup error or a common cashier mistake. I kind of think the issue may be related to the Void One or Void Last function on the order entry screen, but I just don't know. I have change the register layout so there is no action associated with touching the order receipt section - by default it is set to "Void Last". Any thoughts would be helpful. I have contacted RTS with a number of questions, but I'm also looking for feedback from people who are actually using RTS in the real world.  |  IP: Logged Jack Ondracek Film God Posts: 2348 From: Port Orchard, WA, USA Registered: Oct 2002 posted 07-21-2009 05:47 AM                        Offhand, Justin, I'd look for problems in your local programming. Of all the issues I've had over the years, transaction accuracy has never been among them. Some things we've done, at least temporarily, to curb a few issues: 1. Turn off the cashiers' ability to open the drawer on a "no-sale" basis. 2. Restrict voids to supervisory personnel only. At least for awhile... that might help locate where the problems are coming from. Also... Employee discounts and tax tables could warrant a look, if you're using them. If you're using modifiers or groups on your concession screen, there might be an item or two slipping past your cashiers' immediate attention... especially with group layouts, where individual items can be incorporated into a total item sale without being shown on the screen.  |  IP: Logged Michael Gonzalez Jedi Master Film Handler Posts: 790 From: Grand Island , NE USA Registered: Sep 2000 posted 07-21-2009 05:10 PM                     Checking your tax tables was also going to be my advice. I would also state that I have had nothing but good experiences dealing with their phone support not sure if you went that route yet or not. Good luck and hope you get everything sorted out.  |  IP: Logged Justin Hamaker Film God Posts: 2253 From: Lakeport, CA USA Registered: Jan 2004 posted 07-21-2009 06:40 PM                        I talked to tech support today and they downloaded the files from my server. Just to give an example of the problem, last night I had a terminal where the deposit was $86.00 and RTS said it was $7.50 short. When I looked at the sales log for the terminal, the transactions added up to $86.00 - at least when I exported and looked at them in a text file. On the sales log screen, I noticed a transaction that said $5.00, but it was actually $3.50; there as another transaction that said $20.00, but it was actually $7.75. For the time being I've removed the quick tender keys from the stations to see what happens - I hate employees relying on the computer to calculate change in the first place.  |  IP: Logged Jack Ondracek Film God Posts: 2348 From: Port Orchard, WA, USA Registered: Oct 2002 posted 07-22-2009 12:56 AM                        quote: Justin Hamaker I hate employees relying on the computer to calculate change in the first place. I'm with you there, Justin. Part of our training includes teaching the cashiers how to count change; first to themselves, then back to the customer. I've never liked being given a handful of change; accuracy being one of the main reasons.  |  IP: Logged Justin Hamaker Film God Posts: 2253 From: Lakeport, CA USA Registered: Jan 2004 posted 07-22-2009 05:40 PM                        It turns out that at least part of the problem had to do with the way I had an employee priced item set up in the system.  |  IP: Logged System Notices Forum Watchdog / Soup Nazi Posts: 215 Registered: Apr 2004 posted 05-25-2014 05:45 PM                 It has been 1768 days since the last post.  |  IP: Logged Justin Hamaker Film God Posts: 2253 From: Lakeport, CA USA Registered: Jan 2004 posted 05-25-2014 05:45 PM                        Does the RTS System has a way to view transaction detail while the day is in progress. It would be nice to be able to monitor sales of certain items - such as hot dogs and soft pretzels - in real time for tracking/projection purposes. But I have also had occasions where I needed to go back and look at transactions to verify something was entered correctly. Most of the reports will just be empty when you try to view the current day before closing out the business day.  |  IP: Logged

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