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» Film-Tech Forum   » Operations   » Ground Level   » Automatic Butter Dispenser Or Countertop Model

   
Author Topic: Automatic Butter Dispenser Or Countertop Model
Cody Martin
Expert Film Handler

Posts: 214
From: Edinburgh, IN, USA
Registered: Jun 2004


 - posted 05-13-2008 09:02 AM      Profile for Cody Martin   Author's Homepage   Email Cody Martin   Send New Private Message       Edit/Delete Post 
Hey all,

I was wondering what the preferred way of giving out butter is. We currently have 2 countrertop models for butter, but I have recently had the oppurtunity to purchase 4 automatic selfserve ones. What are your feelings, and if you would switch over, why?

THanks for your help!
Cody

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Louis Bornwasser
Film God

Posts: 4441
From: prospect ky usa
Registered: Mar 2005


 - posted 05-13-2008 09:17 AM      Profile for Louis Bornwasser   Author's Homepage   Email Louis Bornwasser   Send New Private Message       Edit/Delete Post 
Self serve is always better IF there is no charge. Provide service only if paid.

The exception is drinks where self service is preferred by the customer AND that speeds up the process. Louis

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Mike Blakesley
Film God

Posts: 12767
From: Forsyth, Montana
Registered: Jun 99


 - posted 05-13-2008 10:37 AM      Profile for Mike Blakesley   Author's Homepage   Email Mike Blakesley   Send New Private Message       Edit/Delete Post 
The question posed in the thread is different from the question in the title. ...... [Confused]

I do like self-serve drinks because without fail, counter people NEVER put enough ice in the drink (because they want to give me a bargain, I guess) and the drink is always ice-free within 30 minutes.

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Sean McKinnon
Phenomenal Film Handler

Posts: 1712
From: Peabody Massachusetts
Registered: Sep 2000


 - posted 05-13-2008 11:08 AM      Profile for Sean McKinnon   Author's Homepage   Email Sean McKinnon   Send New Private Message       Edit/Delete Post 
I do not like the self serve "butter" mats. I prefer to have my popcorn bag filled half way then have "butter" and salt added then have the bag "shook up" then filled with some more "butter" and salt on the top. Self-Serve makes this impossible to do without having to wait in line twice. This is at least the way AMC does it. I guess if you had a self serve "butter" mat at each station that would be an ideal set-up.

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Cody Martin
Expert Film Handler

Posts: 214
From: Edinburgh, IN, USA
Registered: Jun 2004


 - posted 05-13-2008 11:18 AM      Profile for Cody Martin   Author's Homepage   Email Cody Martin   Send New Private Message       Edit/Delete Post 
Thanks for everyones replies. I've noticed, at least around here, many of the chain theatres have the towers at then ends of the counters which seems to speed up there turnover of customers at the counter. On busy nights that would greatly help get our product out faster, however i can understand the butter in the middle type thing. I know that at some theatres you can put a drink straw on the nozzle and butter deeper in the bucket, but it's still not the best solution.

The towers I was lucky enough to pick up were the Gold Medal #2396A. I'm still waiting on the shipment, but am excited to get these in to either resell or sell our theatre owner on.

Butter use wise, do you think you use more by having the towers for the customers to use, less, or about the same?

Thanks for your help!
Cody

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James Westbrook
Phenomenal Film Handler

Posts: 1133
From: Lubbock, Texas, Usa
Registered: Mar 2006


 - posted 05-13-2008 02:54 PM      Profile for James Westbrook   Email James Westbrook   Send New Private Message       Edit/Delete Post 
With self-serve butter we seem to use less, as customers forget to butter the popcorn themselves and go onto their movie, thinking we already buttered it for them.
The counter the butter dispensers are located has to be cleaned frequently, but there is always staff around to do this.

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Sean McKinnon
Phenomenal Film Handler

Posts: 1712
From: Peabody Massachusetts
Registered: Sep 2000


 - posted 05-13-2008 03:16 PM      Profile for Sean McKinnon   Author's Homepage   Email Sean McKinnon   Send New Private Message       Edit/Delete Post 
quote: James Westbrook
With self-serve butter we seem to use less, as customers forget to butter the popcorn themselves and go onto their movie, thinking we already buttered it for them.
And then the next time they come they do not bother buying popcorn because they were unhappy with the amount of "butter" you put on it [Wink] [Razz]

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Chris Slycord
Film God

Posts: 2986
From: 퍼항시, 경상푹도, South Korea
Registered: Mar 2007


 - posted 05-13-2008 04:07 PM      Profile for Chris Slycord   Email Chris Slycord   Send New Private Message       Edit/Delete Post 
For all the people who hate self-buttering there are just as many who love it. Those that love it look at it that they control how much they put in whereas the others see it as an inconvenience.

And I even worked at a second job while at my old theater where someone said he didn't like the self-serve because otherwise he'd just get the "two squirts" the staffer put on whereas with the self-serve he'd put on more and be less healthy. Though I think that's more of his personal lack of willpower.

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Mike Blakesley
Film God

Posts: 12767
From: Forsyth, Montana
Registered: Jun 99


 - posted 05-13-2008 06:35 PM      Profile for Mike Blakesley   Author's Homepage   Email Mike Blakesley   Send New Private Message       Edit/Delete Post 
Is there still a chain that sells extra butter "by the squirt" and the managers get written up if they don't sell enough extra "squirts" a month?

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Chris Slycord
Film God

Posts: 2986
From: 퍼항시, 경상푹도, South Korea
Registered: Mar 2007


 - posted 05-13-2008 09:45 PM      Profile for Chris Slycord   Email Chris Slycord   Send New Private Message       Edit/Delete Post 
When my old theater was Cineplex Odeon they charged for extra butter but I never heard of anyone getting in trouble for not meeting a quota.

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Kurt Zupin
Jedi Master Film Handler

Posts: 989
From: Maricopa, Arizona
Registered: Oct 2004


 - posted 05-14-2008 03:59 AM      Profile for Kurt Zupin   Email Kurt Zupin   Send New Private Message       Edit/Delete Post 
When I worked for Goodrich Quality Theatres we charged .27 cents for extra butter. It was such a joke. Half the time the person didn't get any more butter then they would if they didn't get "Extra Butter"

We have two condiment stands that have two self serve butter machines on each. We also have 4 in the concession stand. We will butter it for you or you can butter it how you would like it.

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Sean McKinnon
Phenomenal Film Handler

Posts: 1712
From: Peabody Massachusetts
Registered: Sep 2000


 - posted 05-14-2008 10:14 AM      Profile for Sean McKinnon   Author's Homepage   Email Sean McKinnon   Send New Private Message       Edit/Delete Post 
I like the way Kurt's theatre does it. I think keeping one or two "butter" mats in the stand for people who prefer "butter" half way, and keep the rest as self serve is a great solution to the issue. I would love it this way as I can get my "butter" half way and put as much or as little on top as I choose. Now, if the theatre also used Odell's butterfat instead of Partially Hydrogenated Soybean Oil that would rule!

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Jack Ondracek
Film God

Posts: 2348
From: Port Orchard, WA, USA
Registered: Oct 2002


 - posted 05-14-2008 11:16 AM      Profile for Jack Ondracek   Author's Homepage   Email Jack Ondracek   Send New Private Message       Edit/Delete Post 
We don't do self-serve, because we layer the topping, as Sean described. For someone to do that on a self-serve basis, they'd have to come back for another trip to the butter tower.

We don't notice that providing a uniform product in this way adds enough time to make a difference. The customers like it, too, and we sell a LOT of popcorn.

Don't forget that topping prices are going up. Whether you own your operation or are working for a cost-conscious company, you may be paying more attention to how much you're using.

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