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» Film-Tech Forum ARCHIVE   » Operations   » Ground Level   » REGAL Time? WTF! (Page 1)

 
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Author Topic: REGAL Time? WTF!
Paul Linfesty
Phenomenal Film Handler

Posts: 1383
From: Bakersfield, CA, USA
Registered: Nov 1999


 - posted 05-11-2002 04:03 PM      Profile for Paul Linfesty   Email Paul Linfesty   Send New Private Message       Edit/Delete Post 
I went to see the movie DOGTOWN and Z BOYS and a UA (now Regal) theatre. By 10:50am, the 10:30am scheduled film had not even started. When I went out to get a refund, the cashier explained to me that the projectors are set by clock on REGAL time, which is NINE minutes different than regular time. Now despite the fact that the movie (or, presumably, ads and previews) still hadnt started TWENTY minutes after the scheduled showtime, is this truly a REGAL policy? I've never heard of this before.

I did inform him that it was inconsiderate NOT to make an announcement if somewthing was wrong, or at least check the theatres to see if movies start on time. (I actually suspect this is a local management problem).

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Christopher Duvall
Jedi Master Film Handler

Posts: 500
From: Denver, CO
Registered: Dec 1999


 - posted 05-11-2002 04:28 PM      Profile for Christopher Duvall   Email Christopher Duvall   Send New Private Message       Edit/Delete Post 
It sounds like local management. There is no such policy in ANY chain that I can think of. That would be stupid and would confuse and upset the customer.

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David Stambaugh
Film God

Posts: 4021
From: Eugene, Oregon
Registered: Jan 2002


 - posted 05-11-2002 04:40 PM      Profile for David Stambaugh   Author's Homepage   Email David Stambaugh   Send New Private Message       Edit/Delete Post 
Sounds like the cashier was maybe making a joke. "We run on REGAL time!! " The Regals around here seem to always start the shows on-time.


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Mike Blakesley
Film God

Posts: 12767
From: Forsyth, Montana
Registered: Jun 99


 - posted 05-11-2002 05:15 PM      Profile for Mike Blakesley   Author's Homepage   Email Mike Blakesley   Send New Private Message       Edit/Delete Post 
Have a friend who told me a few years ago that he went to a showing of "Braveheart" at a Carmike in Billings Montana. He arrived 5 minutes before the scheduled show time, but the movie was already well underway. When he asked the ticket kid what was up, the kid said "We have a small crowd tonight, so we started it a little early so we can go home earlier."

Showmanship done right!

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Charles Everett
Phenomenal Film Handler

Posts: 1470
From: New Jersey
Registered: May 2001


 - posted 05-12-2002 01:42 PM      Profile for Charles Everett   Email Charles Everett   Send New Private Message       Edit/Delete Post 
Totally unprofessional. If Regal is gonna do this to every UA theater the public will find out soon enough and stay away.

AMC starts its shows so the first preview hits the screen at the published showtime. Cinemark (based on a Mike Spaeth post from long ago) has a similar policy.

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Dennis Benjamin
Phenomenal Film Handler

Posts: 1445
From: Denton, MD
Registered: Feb 2002


 - posted 05-12-2002 02:31 PM      Profile for Dennis Benjamin   Author's Homepage   Email Dennis Benjamin   Send New Private Message       Edit/Delete Post 
The bottom line is:

The show starts at whatever time the projectionist's watch says OR whatever time the booth clock says OR whatever time the manager who's telling the projectionist to start film's watch says.

Of course then you have the customer's watch - which could be off too.

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"Running through life at 24 frames per second"

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Kyle Caudill
Film Handler

Posts: 92
From: Wichita Falls, TX
Registered: May 2002


 - posted 05-12-2002 06:01 PM      Profile for Kyle Caudill   Email Kyle Caudill   Send New Private Message       Edit/Delete Post 
Cinemark starts their movie at the published time, except for when a preshow ad is placed on the movie, like a Coke ad combined with a tech ad. Then the movie starts 1 or 2 minutes early, so the first trailer should appear on the screen at the published time.

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Adam Martin
I'm not even gonna point out the irony.

Posts: 3686
From: Dallas, TX
Registered: Nov 2000


 - posted 05-12-2002 11:55 PM      Profile for Adam Martin   Author's Homepage   Email Adam Martin       Edit/Delete Post 
I set the booth clocks to match www.time.gov . However, every other clock in the building usually says something completely different.

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Jeff Akin
Film Handler

Posts: 48
From: Salem, OR, USA
Registered: Mar 2002


 - posted 05-14-2002 07:54 PM      Profile for Jeff Akin   Author's Homepage   Email Jeff Akin   Send New Private Message       Edit/Delete Post 
It is NOT Regal Poicy. If one box employee is going to make a comment like that and cause this much confusion, then we should all be a little ashamed of ourselves.

I mean, really now. Who would honestly believe that it would be massive corporation's POLICY to start movies 9 minutes from the advertised start time?? That's just naive.

The movies at a Regal start just like they do at an AMC or a Cinemark...depending on someone's watch. I personally set my booth clock to the time on the box office terminals. That way, the box employees have an idea of how far into the movie/trailers/ads the movie is.

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2 Time ICWF Champion

2 Time ICWF Hardcore Champion

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Paul Linfesty
Phenomenal Film Handler

Posts: 1383
From: Bakersfield, CA, USA
Registered: Nov 1999


 - posted 05-15-2002 12:46 AM      Profile for Paul Linfesty   Email Paul Linfesty   Send New Private Message       Edit/Delete Post 
BTW, I didn't REALLY believe that this would be anyone's policy. What I was surprised at was the explanation given to me, as though I would really be stupid enough to believe it. This is the same staff left over from the UA days. It was the local UA management and staff who have created bad will from me for years with incompentence. I'm just hoping Regal will start to make some major changes here.

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Manny Knowles
"What are these things and WHY are they BLUE???"

Posts: 4247
From: Bloomington, IN, USA
Registered: Feb 2002


 - posted 05-15-2002 02:17 AM      Profile for Manny Knowles   Email Manny Knowles   Send New Private Message       Edit/Delete Post 
I use a time-server as well to set the booth clocks on the automations.

I encourage the projectionists to use the timers - the machines "beep" when they're about to do something, so that usually gets their attention. There was one projectionist who was later FORBIDDEN to use the timers because too many of her shows had problems, but she is gone now.

The clocks in the box-office and concession stands are set against the projectors...there's one manager in particular who will ask for a "time check" every couple of days.

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~Manny.

Now...where was I ?
Leonard Shelby, MEMENTO.


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Mike Blakesley
Film God

Posts: 12767
From: Forsyth, Montana
Registered: Jun 99


 - posted 05-15-2002 01:19 PM      Profile for Mike Blakesley   Author's Homepage   Email Mike Blakesley   Send New Private Message       Edit/Delete Post 
We go by the bank's time'n'temp clock down the street It's quite often a couple of minutes off, but the whole downtown basically runs by that clock.

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David Stambaugh
Film God

Posts: 4021
From: Eugene, Oregon
Registered: Jan 2002


 - posted 05-15-2002 01:25 PM      Profile for David Stambaugh   Author's Homepage   Email David Stambaugh   Send New Private Message       Edit/Delete Post 
"We go by the bank's time'n'temp clock down the street It's quite often a couple of minutes off, but the whole downtown basically runs by that clock."

That's funny. In Eugene, the Honda car dealer, which is on one of the most heavily-traveled roads in the city (Coburg Rd), used to have a big time & temp sign. They got rid of it during a big remodel. The elimination of that sign disturbed some people and made the TV news.


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Jeffry L. Johnson
Jedi Master Film Handler

Posts: 809
From: Cleveland, Ohio, USA
Registered: Apr 2000


 - posted 05-15-2002 02:52 PM      Profile for Jeffry L. Johnson   Author's Homepage   Email Jeffry L. Johnson   Send New Private Message       Edit/Delete Post 
The chronologically obsessed may also investigate the topic "Booth Clocks" in the Film Handlers Forum.

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Ken Lackner
Phenomenal Film Handler

Posts: 1907
From: Atlanta, GA, USA
Registered: Sep 2001


 - posted 05-15-2002 04:12 PM      Profile for Ken Lackner   Email Ken Lackner   Send New Private Message       Edit/Delete Post 
I set my watch to a time server, too. However, I've noticed that the other projectionists at my theater like to start movies about 3 minutes early. They say this is because that is the time that management has. I think it's more likely that most audience members would have the correct time (set by the Weather Channel, TV Guide Channel, NIST Server, their cell phone, etc...) than an incorrect 3 minutes fast time, don't you?

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This one time, at Projection Camp, I stuck a xenon bulb....

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