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This topic comprises 2 pages: 1  2 
 
Author Topic: Theatre Rage
Evans A Criswell
Phenomenal Film Handler

Posts: 1579
From: Huntsville, AL, USA
Registered: Mar 2000


 - posted 05-18-2001 09:35 AM      Profile for Evans A Criswell   Author's Homepage   Email Evans A Criswell   Send New Private Message       Edit/Delete Post 
Check out this article.
http://www.wdiv.com/det/news/stories/news-78006220010517-170535.html

Have any of you had problems with audience members becoming so angry at other people in the theatres that they became violent? I could see it happening these days with people leaving their cell phones on.

I've never witnessed anything like the article talks about, and other than theatres being robbed around closing time, haven't heard any stories about violence among theatregoers. I suppose someday we'll hear one about someone killing someone whose cell phone went off in a theatre, which seems to be the current thing that generates the most anger from other attendees.

I could see the robbery and sexual harrassment being a problem in bad areas of large cities.

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Evans A Criswell
Huntsville-Decatur Movie Theatre Info Site


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Bob Maar
(Maar stands for Maartini)


Posts: 28608
From: New York City & Newport, RI
Registered: Feb 2001


 - posted 05-18-2001 12:16 PM      Profile for Bob Maar   Author's Homepage   Email Bob Maar   Send New Private Message       Edit/Delete Post 
We have had violence in theatres in the New York area for many years. Many theatres hire off duty police to help with the crowds and keep a sembalance of order.

I know of at least three people being shot and killed two in the auditorium and one on a concession line within the past year. These theatres were first run and the theatres were crowded.

There is one theatre in our area where you have to walk through metal detector's, same as when you go on an airplane, before you can get into the lobby. This is the exception not the rule.

Violence seems to be on the increase although there have been pictures that have incited people over the years.

In some ways I expect it in the larger cities, but I would not expect it in suburbia.

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Mike Judge
Film Handler

Posts: 50
From: Seattle, WA
Registered: Aug 2000


 - posted 05-18-2001 01:12 PM      Profile for Mike Judge   Email Mike Judge   Send New Private Message       Edit/Delete Post 
A few weeks ago I was almost hit by a 50 year old man while his wife was standing right next to him. He wanted to talk to the "Babysitter of the place." He was upset because apparently a kid had been crying through his movie. He was yelling and calling me ever expletive ever used, right in the middle of the 7 o'clock rush with about 100 people in the lobby. A lady came over during this and informed me that the child was silent, this is when the guy blew, I stepped in between him and the other customer, then he lunged at me. Fortunately he was weighed down by a couple hundred pounds and I wasn't. I couldn't believe that someone that age, with his wife right next to him, would fly off the handle and behave so poorly and make an ass of himself, not to mention threatening to harm us. He was detained and arrested. All of this because a kid was in a movie, PG-13 too. Any one else have the crazy people? I know there's more.

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Paul G. Thompson
The Weenie Man

Posts: 4718
From: Mount Vernon WA USA
Registered: Nov 2000


 - posted 05-18-2001 02:32 PM      Profile for Paul G. Thompson   Email Paul G. Thompson   Send New Private Message       Edit/Delete Post 
Most of us in the Theater Industry are there because it is a fun industry.

But, when I read articles like this, I have to admit it makes me speechless and numb.

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Adam Martin
I'm not even gonna point out the irony.

Posts: 3686
From: Dallas, TX
Registered: Nov 2000


 - posted 05-18-2001 06:01 PM      Profile for Adam Martin   Author's Homepage   Email Adam Martin       Edit/Delete Post 
Yes, it does happen, but WDIV took everything out of context and blew it out of proportion. You could get the same damn statistics if you "investigate" shopping malls. They ran this story last night on the news (I taped it) and heavily dramatized it like people were risking their lives going to a show. Completely unprofessional journalism.

That's not to say that things don't happen. Read about the recently closed Southfield City 12 in metro Detroit.

I recently ran a theater in another state where it seemed like every weekend half the customers were psychos. And yes, I've called out the sheriff and the K9 units for the occasional stupid people.

Another thing to consider about Detroit is that there is only one movie theater in the city limits, and it's a sub-run. Every other theater in the metro area is in a suburb.

Back to the journalism gripe, there seems to be a competition here between the major TV stations. Each station has a nightly report to completely trash someone or something. The "Problem Solvers" on Fox 2 and the "Defenders" on WDIV are the best examples of local TV stations trying to do the news for the Jerry Springer/Jenny Jones crowd.

The problem is ... It's the news, so viewers are taking it at face value.



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Rachel Carter
Expert Film Handler

Posts: 248
From: Gloucester, Massachusetts, USA
Registered: Dec 2000


 - posted 05-18-2001 11:55 PM      Profile for Rachel Carter   Email Rachel Carter   Send New Private Message       Edit/Delete Post 
I've had customers fight with each other a couple of times.

The two I remember the most within the last year:

1.) Two men (30's or 40's) got into a fight because one was talking to his girlfriend. They started punching each other and flipping over seats right in the middle of the auditorium while the movie was running. I went in, yelled at them to get out of the theater and called the police. Me and one of my supervisors had to hold them back...I almost got punched in the face holding one of the men. The police let them go with a warning (without even consulting me!!!)

2.) A woman and her 2 kids came out of a auditorium (before the film had started) and complained that they wanted the police called because there was a mother and father abusing their 2 children (beating them). The police were called and the mother that was accused flipped out on the other customer. Once again, the police let them go with a warning without consulting me. GRRRRRRRRRRR This time they at least took down the “accused abusers” names to check if they had a past.

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Jim Ziegler
Jedi Master Film Handler

Posts: 753
From: West Hollywood, CA
Registered: Jul 99


 - posted 05-19-2001 01:51 AM      Profile for Jim Ziegler   Email Jim Ziegler   Send New Private Message       Edit/Delete Post 
Never try to break up fights... You never know when someone will pull a weapon.

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Sean McKinnon
Phenomenal Film Handler

Posts: 1712
From: Peabody Massachusetts
Registered: Sep 2000


 - posted 05-19-2001 02:23 AM      Profile for Sean McKinnon   Author's Homepage   Email Sean McKinnon   Send New Private Message       Edit/Delete Post 
Jim I agree to a point, but if two kids are getting ready to go at it I would step in because the ruckus and meley that they cause could do far worse, people could panic and it could turn into a much larger situation. It all comes down to descretion.

------------------
--Sean McKinnon
Asst. Manager/Projectionist
Gloucester Cinema 1-2-3

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Jim Ziegler
Jedi Master Film Handler

Posts: 753
From: West Hollywood, CA
Registered: Jul 99


 - posted 05-19-2001 07:55 AM      Profile for Jim Ziegler   Email Jim Ziegler   Send New Private Message       Edit/Delete Post 
One of my ushers tried to interviene in a fight between 2 two 12 year old girls.. This guy has had years of martial arts training... He got bruised pretty good by one of the combatants friends as he tried to intervine in the conflict..

Does anyone remember that fatal stabbing at the Regal in Springfeild MA? The suspect was a kid..

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Sean McKinnon
Phenomenal Film Handler

Posts: 1712
From: Peabody Massachusetts
Registered: Sep 2000


 - posted 05-19-2001 04:11 PM      Profile for Sean McKinnon   Author's Homepage   Email Sean McKinnon   Send New Private Message       Edit/Delete Post 
#1 I said I not any of my employees. 2. What if no one interviened and you waited for the police to come, what would you have done if customers got hurt? What would yo do if they sued the theatre?

------------------
--Sean McKinnon
Asst. Manager/Projectionist
Gloucester Cinema 1-2-3

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Gordon Hedges III
Jealous of everyone not me

Posts: 212
From: Severn, MD
Registered: Apr 2001


 - posted 05-20-2001 12:51 AM      Profile for Gordon Hedges III   Email Gordon Hedges III   Send New Private Message       Edit/Delete Post 
I have been reading this thread since it was first posted and was glad that I haven't had any problems lately. Well, wouldn't you know it, a problem arose today. A man (35+) came out and wanted me to kick out a younger man (20's) for kicking the back of his chair. I thought, "Great, this should be simple. I'll just tell the young guy to just keep his feet on the floor and not to disturb the other patrons." Not that lucky.

Once I got in, the younger guy was cussing up a storm because the older guy ripped his shirt before coming out to get me. I asked the young man to see me outside of the aud to see if I should approach this differently. If the older guy did "attack" him, this would have to be dealt with the mall security (cop wannabees).

I try not to get involved in any confrontations since a fight broke out at a theatre outside of DC. It was my night off, but I went in to help out. All the shows have gone in and we were all taking a quick breather by the conc stand until a whole bunch of teenage kids were yelling and screaming "FIGHT!" right inside our entrance. I ran over and found two guys on the floor. The one on the bottom was holding the other one close to him, which is a familiar defensive tactic (if you know a bit about *grappling*). I just yelled at them to stop when this kid in a big jacket bent down and tried to seperate them. I stepped back thinking it was over, BUT the big jacket kid took a swing at the guy on the bottom. On the next swing, I picked up this kid and threw him aside like a broken split reel and seperated the other two myself. I got up and turned to make sure I was not going to be attacked and noticed the kid I just tossed. He had to be twice my size and weight and I put him aside about 5 feet. He didn't attack me, but he and his friend were soon apprehended by the local police in the parking lot. SIX squad cars showed at our front door just for this. I told the cops what I did, and they told me to just let them kill each other if they have to. Even though they were from rival gangs, I didn't want the theatre to have a bad persona put upon it if someone did die from STUPID violence like this.

I could go on with more, but nothing as exciting than that one for me. Just the usual threats of "If I can't take this drink in, then I'll just throw it in your face." To which my reply, "At least you won't be drinking it in the theatre." or "You seem to have spilled your drink, but don't worry... we sell cool beverages over there by the popcorn. MMMMM..." Stupid customers!!!

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Mike Judge
Film Handler

Posts: 50
From: Seattle, WA
Registered: Aug 2000


 - posted 05-20-2001 03:36 AM      Profile for Mike Judge   Email Mike Judge   Send New Private Message       Edit/Delete Post 
You gotta love the mall security.

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Jim Ziegler
Jedi Master Film Handler

Posts: 753
From: West Hollywood, CA
Registered: Jul 99


 - posted 05-20-2001 04:21 AM      Profile for Jim Ziegler   Email Jim Ziegler   Send New Private Message       Edit/Delete Post 
My crowd control personnel (yes, I actually have employees who do nothing but crowd control) are instructed that, in the event of a violent disturbance, their concern is keeping customers away. Theatre ushers and theatre managers do not have the necessary training to safely break up a fight. Attepting to do so puts you, your staff, and your customers at a physical risk, as well as placing you and your company in legal jeopardy (if you injure a combatant while breaking up the fight, they can sue you, not to mention potential criminal charges against you should you exceed the authority granted to you by the laws in your area).

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William T. Parr
Jedi Master Film Handler

Posts: 823
From: Cedar Park, TX
Registered: Nov 2000


 - posted 05-20-2001 10:22 AM      Profile for William T. Parr   Email William T. Parr   Send New Private Message       Edit/Delete Post 
Evans,

Yes I have seen and heard of this type of behavior happening. At one of the theatres that I worked at in Corpus, we had two seperate incidents happen. In one a patron sitting in front of another was asked to politely quit talking during the movie. That patron proceeded to stand up turn around and punch the guy who asked him to shut up, square in the nose. When I was first notified of the incident and started towards the auditorium the assult happened in, I was meet half way by a gentleman with a Bleeding nose. In another incident at the same theatre a simialr situation happened between a group of people and a Mother Daughter. It ended up with an older gentleman pushing the Daughter and injurying her knee. In both these cases I was on duty, was notified of the problem in advance of seeing any of the participants and was able to get Mall security up there in time to apprehend the assualters. In both cases the attackers were arrested and banned from the Mall. In San Antonio, Tx a man was shot to death in a parking lot close to the Central Park 4 after getting into it with a group of 3 teenage gang bangers. According to the victims fiance, the group of teenagers were asked to stop cuttingup during the movie, but kept it going so teh couple decided to leave. Teh group followed them out of the theatre. She was left sitting on the step of the theatre while her fiance walked to a nearby parking lot to get the car. The group of teenagers followed shortly behind him. Moments later she heard the 4 gunshots that killed her fiance. This is just living proof of how out of control the world is becoming. It is truly a sad situation.

As to Jim's statement that if you injure a combantant during a fight they can sue you. This happened at another thetare in the same chain that I worked for. It started out as kid's in the concession area making fun of a heavy set couple as they approached the conceesion stand. The kids did not know that the patrons had heard them, nor did the patrons let on that they heard what was said. Apparently after sitting in the movie for sometime, the man got really upset with the remarks and decided to go say something to the concession group, butthey had already left for the night. So he cornered to ushers in the hallway and started letting them have it ushers, who was a minor, had a hokie in his hand. While the guy was beating up on his co-worker, he took the handle of teh hokie and proceeded to smack the guy across the ribs with it several times. In the end, 7 people went to the hospital, the man was charged with assault to a minor, and assualt. He pressed chrges aginst the minor for assualt with a deadly weapon, but never could get an arrest on him. The minor lost his job for the incident, and th guy sued the company and won. Go figure, he was the won that started with the brutallity and got away with it except for a fine, a few broken ribs and ended up with a large settlement form the company.


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Jerry Chase
Phenomenal Film Handler

Posts: 1068
From: Margate, FL, USA
Registered: Nov 2000


 - posted 05-20-2001 10:26 AM      Profile for Jerry Chase   Author's Homepage     Send New Private Message       Edit/Delete Post 
I've always wanted to try keeping a bucket of ice water behind the concession...

There have always been fights at theatres. Each one has to be handled on an individual basis. If Grandma Jones is being beat silly by her daughter, it only makes sense to seperate them. When two large adolescents are going at it, different tactics are in order. Sometimes it can be as simple as saying in a casual sounding loud voice "Uh, guys? The police should be here in about 30 seconds. Just suggesting, but it might be a good idea to leave, or at least wait until after they've left to fight, especially if either of you have any warrants outstanding or are on probation." Other times, that won't work, but strange distractions or noises might. You have to be a little creative.

I did get a nice crash course in butterfly bandaging one fight, when one guy pushed another through a plate glass window before I could get to the scene. Good samaratin laws will generally protect you if you intervene in a measured manner, with good intent and a desire to prevent harm. (Cold cocking the aggressor doesn't count.)

Not recommended, but one older manager who was a pretty good fighter told me when he had a beligerant drunk, he used to spit on the drunk's shoes and wait for him to take a swing, then nail the guy (in self-defense of course).

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