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This topic comprises 3 pages: 1 2 3
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Author
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Topic: Ticketing and concession systems
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Scott D. Neff
Theatre Dork
Posts: 919
From: San Francisco, CA
Registered: Oct 1999
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posted 06-19-2000 01:15 AM
We use Tim Harvey Ticketing from Theatre Support Services out of Florida. The programmer Jerry Chase is very helpful and has done a world of good for us here at Cinema West.Everything is VERY simple and easy to figure out. It'll run on a 486 -- and it's SOOO simple to close... just enter your figures and hit "G" and away it prints --- all your necessary reports. Makes training managers a snap. check it out - www.theatresupport.com Or e-mail me if you have questions. ops@cinema-west.com
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Russ Kress
Expert Film Handler
Posts: 202
From: Charleston, WV, USA
Registered: May 2000
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posted 06-25-2000 12:26 AM
A few of our smaller theatres are using Tim Harvey, but I haven't really seen them yet.I use Theatron at my location, and a few Y-2k issues not withstanding, it seems to work pretty well. Almost all of our problems have been hardware related. The Y-2k stuff is fixed. The tickets are thermally printed (ink being one less thing that the cashier can run out of) and the printers are fast. Just try not to use colored ticket stock as it can eventually gum up the Boca Mini-Ghost printers for some reason. Reports are easy to teach. You basically answer the questions on shut down. Weekly boxoffice reports are automatic (provided the film opened on a Friday, but the manual Wednesdays aren't that bad). Give my boss (Greg Pauley) a couple of weeks to try the Tim Harvey system and he will be able to tell you about it. Anyone still using the original Pacer systems? Talk about needing a PHD!! Russ
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Ky Boyd
Hey I'm #23
Posts: 314
From: Santa Rosa, CA, USA
Registered: Jun 99
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posted 06-25-2000 03:46 PM
We use Sensible Cinema in our 5 plex in Santa Rosa. It's great - very fast and easy for the staff to use. We are a cash only operation, so we don't have to worry about credit cards and all that. For small exhibitors looking into ticketing and concession systems there are essentially three small systems our there - each developed by an indie theatre owner with years of experience. They are Sensible Cinema, Ready Theatre Systems and Tim Harvey Ticketing. There is an excellent discussion of all three systems on Jeff Knoll's Motion Picture Exhibitor Forum www.delphi.com/exhibitor/start This topic has been discussed in great detail on that forum and I would recommend it as a resource for anyone with interest in ticketing systems. Of course if money is no object than there are tons of systems, but that's another story.
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Don Bruechert
Mmmmmmmmm, bird!
Posts: 340
From: Manitowoc, WI, USA
Registered: Jan 2003
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posted 01-25-2003 11:54 AM
We use Omni-Term and it works OK, but there are a few things about it that suck. Being sort of a programmer myself, I can see that this product was likely developed by at least 2 teams that didn't communicate well. The box office is a breeze to run, as are the film scheduling features. Concession sales aren't bad either. The thing that sucks is at the end of the night the manager has to do the usual variety of things such as cash drawer lifts, entering in final inventory, etc, and they have decided to use several different "GO" keys in the process. When entering in your final inventory counts you just cruise through the list of items with the page down key, enter the new count and hit enter. But if you go to enter in damaged items, restocks, shipments, etc you need to press enter and then press F7 to complete each item. I have had people, including myself, enter a whole shipment and not have it show up in inventory because I forgot to press F7 after each item. The other annoying aspect is that once you close your day, say oh shit I forgot something, and want to fix it there is NO way to go in there and fix it. I'm not talking about security procedures to keep unscrupulous managers from messing with the books, I'm taking not even God can go in there and change something once you close the day... then we end up hand writing the missing information onto the reports, which is very aggrevating. I do think ther terminals and box office POS system are very nice to use thoug.
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Mark Gulbrandsen
Resident Trollmaster
Posts: 16657
From: Music City
Registered: Jun 99
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posted 01-26-2003 11:32 AM
Buck,
RTS is now ancient junk. Try the new Sensible Cinema Ticketing and Concession system for windows. It pretty much blows the pants off everything else out there. It runs in XP, or 2000 in true 32 bit, hence never bogs down.....with as many terminals as you want to run. It'll interface directly with large LED displays, and includes all the usual thermal printer drivers, and pole display options you could ever use.
I did a huge system in Aspen,CO. and its been great. That customer just installed another system in Whistler, BC. It does concessions and ticketing and all the normal paperwork. As a big plus it interfaces directly with VISA to do a CC transaction in less than 12 seconds. Don't know another system that can do that. Sorry Brian, this system runs rings around Radiant!
We have a number of other systems going in soon. The cost is also far less!! That should interest you alot!
Ky, Are you using the older DOS version of Sensible Cinema, or the new Windows version? The new windows version is amazing to say the least....you should take a look at it if you're not using that version. It goes way past Tim Harvey, RTS, and most of those systems costing 50 to 100 grand or more......meaning that money is no longer an object to be of concern......you can have a ticketing system with all the performance for pennies comparitively.
Mark @ CLACO
www.clacoequipment.com
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. Anyhow, it made by Logical Solutions Inc out of Georgia. The messageing aspect of the system (for sending messages to other theatres, offices, etc) is kind of klunkly, but the rest is easy to use. I don't know if LSI sells these exclusively to Carmike or not.
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