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Author Topic: Fantastic Beasts - Captioning issue Larry Zuverink Film Handler Posts: 98 From: Caledonia, MI, USA Registered: Nov 2002 posted 11-16-2018 07:38 PM                     Is anyone else having in issue with 10 to 20 % of the captioning not working? We are having this issue in every auditorium in the circuit, including IMAX. It's like the file they used was a rough first cut. Deluxe is saying no one else is reporting it. Just thought I would check here.  |  IP: Logged Stephan Shelley Jedi Master Film Handler Posts: 854 From: castro valley, CA, usa Registered: Nov 2014 posted 11-16-2018 08:35 PM                     Can you say where in the film it cut out? I notice that it looked like there were issues when it decrypted the captions. SMPTE package.  |  IP: Logged Leo Enticknap Film God Posts: 7474 From: Loma Linda, CA Registered: Jul 2000 posted 11-16-2018 11:05 PM                        Are the auditoria in which you're having problems using the same equipment and software and firmware versions as those in which the CCAPs are playing OK? If not, is there any common denominator for the problem screens that is not present in the OK ones?  |  IP: Logged Stephan Shelley Jedi Master Film Handler Posts: 854 From: castro valley, CA, usa Registered: Nov 2014 posted 11-16-2018 11:19 PM                     I just did several spot checks during the feature and I did not find a problem. We use the USL/QSC system with Dolby DSS servers. A DSS100 in this case.  |  IP: Logged Larry Zuverink Film Handler Posts: 98 From: Caledonia, MI, USA Registered: Nov 2002 posted 11-17-2018 07:03 AM                     the only common denominator is doremi servers. USL and Dolby captioning devices and all versions, including IMAX have the same issue. Also tested with sub titles decoding the captioning. We only caught by watching the whole movie after we start taking complaints. 90% of it is fine. I recall one scene before and during Johnny Depps speech about muggles. But it is several areas through out the movie. Also there is almost no description of what it is happening on screen.  |  IP: Logged Harold Hallikainen Jedi Master Film Handler Posts: 906 From: Denver, CO, USA Registered: Aug 2009 posted 11-17-2018 01:58 PM                        Can you capture a log from the IRC-28C? Instructions are at http://ftp.uslinc.com/ftp/Products/IRC-28/Documents/Technical/CapturingIrcLog170922.pdf . I like to capture a log starting in one run of the feature and running through the next run of the feature to see how captions are loaded, etc. I can analyze the log and try to see what's going on. Harold  |  IP: Logged Leo Enticknap Film God Posts: 7474 From: Loma Linda, CA Registered: Jul 2000 posted 11-17-2018 02:18 PM                        So you're getting precisely the same dropped captions on the IRC-28C and Captiview readers? If so, that would suggest that the problem is in the Doremi. Do the Doremi servers affected by the bug have different software, firmware and/or security manager versions? It might be worth downloading a log package from one in which the captions are working properly, and one in which they are not (ideally two that are hooked to Captiviews, or two with USLs - not one of each), and putting both through Dolby Log Analyzer, to see if it comes up with anything.  |  IP: Logged Carsten Kurz Film God Posts: 4340 From: Cologne, NRW, Germany Registered: Aug 2009 posted 11-17-2018 05:53 PM                     And if these are IMAX Xenon locations, the servers are Doremis as well. - Carsten  |  IP: Logged Ioannis Syrogiannis Expert Film Handler Posts: 147 From: Reykjavík, Iceland Registered: Jun 2005 posted 11-18-2018 09:31 AM                     I am not suggesting that the problem is linked to the following, but do you remember the caution from Dolby DSS servers and the "lamp on" cue being put on the very beginning of the playlist? Again, I don't suggest that CC is subject to the same issues, but it doesn't cost much to check...  |  IP: Logged Larry Zuverink Film Handler Posts: 98 From: Caledonia, MI, USA Registered: Nov 2002 posted 11-20-2018 10:18 AM                     So at this point they are having us send content to Dolby to review but after talking to several guest that use the captioning. They say it was a poor quality captioning but it not that rare for this to happen. Were contacting Warner Brothers to report it but not sure how far that will go. I'll also bring it up at the next NATO Tech Committee meeting. Harold, long time no talk to. Thanks for the offer but again pretty sure this is not technical related.  |  IP: Logged

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