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Author Topic: Barco projector internal clock is 30 minutes slower than actual time Ma Yun Film Handler Posts: 12 From: Singapore Singapore Singapore Registered: Jun 2016 posted 09-27-2018 08:54 PM                     Hi all, I have internal clock issue as mention 30 minutes slower. My colleague went down to client site. He try adjust timing through communicator software. He found out if choose manually, maximum time adjust only +- 6mins. When try to use automatic, pop up error 10539: settings-unreachable NTP server-NTP sync might not work. Please advise correct step to rectify this issue.  |  IP: Logged Leo Enticknap Film God Posts: 7474 From: Loma Linda, CA Registered: Jul 2000 posted 09-27-2018 09:33 PM                        An ICP's real time clock (which is the clock a Series 2 Barco uses, unless it has an Alchemy ICMP in it) can be reset without that DCI limit, so I'm guessing that either you're referring to the clock in the server (or IMS) as distinct from the projector, or your projector has a Barco Alchemy ICMP in it. Either way, the short-term solution is to obtain a patch from the server or IMS manufacturer (if you do have an Alchemy, from Barco), which will enable a one-time change of the clock without limits. However, for many (if not all) manufacturers, the only way that one-time change can be done is by fetching the time from an NTP server on boot-up. With no patch installed, if the NTP reports a time that is greater than six minutes out, the system will generate an "out of budget" error message, and the time will not be changed. However, if the patch has been uploaded immediately before the reboot, it will allow a variance of greater than six minutes to be set for that one bootup only. So it looks like you need two things: - The patch from the manufacturer - An NTP server on the management LAN to sync from. Once you've set that up, it should be set and forget: as the secure clock drifts a bit, it will be reset from the NTP server on each bootup. The only problem is if the clock is so bad that it drifts more than six minutes in a year, in which case you need to repatch every time you run through your secure clock's "budget" of six minutes every year. The Alchemy and the Dolby cat745 IMB often do. I've had to patch at least a dozen of each in the 16 months I've been working as a service tech, and one IMS3000 (I don't think the IMS3000 is that prone to drifting: the one I had to patch had been sitting in its box for 18 months between delivery and installation). Other Dolby and Doremi secure clocks, and most GDCs, don't seem to drift much at all. I haven't had to patch any. The Dolby cat862 seems to be extremely accurate: I recently serviced one that had never been synced to an NTP server in the seven years it had been in service, and its secure clock was less than two seconds out from UTC. It had also spent long periods of time powered down.  |  IP: Logged Dave Macaulay Film God Posts: 2321 From: Toronto, Canada Registered: Apr 2001 posted 09-28-2018 01:02 PM                     You get a patch (example - ICMP_RTC_ADJ_RESET_ALL_201612300000) from Barco to allow another 6 minutes adjustment: you have to ingest the patch file (a license file, nit sure if it's sent as a KDM or what) and change the clock by 6 minutes towards what you want, then repeat the process. You may need to reboot the server each time - it's been a while since I did this. It's recommended to use NTP to keep the clock in sync: the NTP client can have the ability to adjust the system clock to eliminate drift although I'm not sure Barco allows that or has implemented it in their server software.  |  IP: Logged Mark Gulbrandsen Resident Trollmaster Posts: 16657 From: Music City Registered: Jun 99 posted 09-28-2018 01:39 PM                     If he had a GDC they will just remote in and correct it for you live. Mark  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 09-28-2018 02:23 PM                     ^^^^^^^^ Completely worthless information not related to the OT. Then again, if it was a GDC, its warranty might evaporate come March and if it is a mediablock failure, your only choice would be server replacement...see they all have their ups and downs.  |  IP: Logged Mark Gulbrandsen Resident Trollmaster Posts: 16657 From: Music City Registered: Jun 99 posted 09-28-2018 04:03 PM                     There are still support/software warranties and all parts available on those for the foreseeable future.  |  IP: Logged Leo Enticknap Film God Posts: 7474 From: Loma Linda, CA Registered: Jul 2000 posted 09-28-2018 04:40 PM                        quote: Mark Gulbrandsen If he had a GDC they will just remote in and correct it for you live. Correct me if I'm wrong, but isn't the letter of the DCI law that management LANs in digital cinema installations should not have any physical connection to the Internet, even indirect (e.g. a PC with two NICs)? If so, then if GDC will only correct clock drift by remoting in, then presumably they expect their servers to be used in a way that violates DCI rules (though admittedly, that particular rule is very widely violated). As I say, I've never encountered an out-of-budget GDC secure clock, but always assumed that they would give you a patch for offline ingest, just as Dolby and Barco do. quote: Dave Macaulay you have to ingest the patch file (a license file, nit sure if it's sent as a KDM or what) and change the clock by 6 minutes towards what you want, then repeat the process. Sorry - forgot that the Alchemy patch only lets you do six minutes per reboot cycle.  |  IP: Logged Dave Macaulay Film God Posts: 2321 From: Toronto, Canada Registered: Apr 2001 posted 09-28-2018 05:25 PM                     DCP police are rather thin on the ground... and there are plenty of other "rules" that are totally ignored (screen masking, anyone?) I don't know if internet connection could be disallowed, NOC systems have a connection of some sort. A server behind a NAT router - pretty much any router - won't be visible to the outside internet. TMS systems will have their own NTP server to sync all the local servers, but should also use NTP to stay on actual time.  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 09-28-2018 06:12 PM                     quote: Mark Gulbrandsen all parts available on those for the foreseeable future Actually no (on the GDC part supplies)...the mediablocks will not be available for purchase (or repair, apparently). The 2000AR IMB will be unservicable after October 2019 (despite being a subset of the SX3000. My most failure prone part on the GDC...the mediablocks (both conventional and IMB). And how much do you want to pay for software? They have become the most pricey on that front for the servers.  |  IP: Logged Brad Miller Administrator Posts: 17775 From: Plano, TX (36.2 miles NW of Rockwall) Registered: May 99 posted 09-28-2018 11:20 PM                     quote: Steve Guttag Completely worthless information not related to the OT. Mark, we try very hard here to keep spam out of the forums, but despite repeated warnings you continue to interject your salespitches for GDC over and over into discussions having nothing to do with them. Your behavior is either: A - spamming B - trolling Neither are acceptable. One final time, please stop.  |  IP: Logged

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