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Author Topic: Keys think they are Features Martin McCaffery Film God Posts: 2481 From: Montgomery, AL Registered: Jun 99 posted 08-10-2018 11:33 AM                        Problem solved, but since Deluxe has never heard of it before, thought I'd write it up. We have a feature that has been on our drive for a month or so. Ran fine when we showed it, we held it for and encore show this week. We do not have the drive anymore Got the new keys for it this morning from Deluxe. There were three for CCAP and they didn't say which one was really necessary, so I ingested all three. System says they ingested and complete. I look at my Content page and I now have two copies of the Feature, both of them locked. Look at the Keys page and I have no keys for the feature. After much attempting to load feature, load playlist, rebooting, etc. and talking with Deluxe, they sent a Key specifically for the creation date of the original drive for the feature. Problem solved, though I still have the "copy" of the feature on the Content page, which I'm not going to delete until after the encore show, just because I'm paranoid. EDIT: Forgot to add the Keys were OV and VF versions. The Feature is OV the "Copy" is VF. Has anybody run across something like this?  |  IP: Logged Carsten Kurz Film God Posts: 4340 From: Cologne, NRW, Germany Registered: Aug 2009 posted 08-10-2018 07:28 PM                     Must be a very specific Christie IMS issue. No idea why this happens. Are you sure what they sent you were KDMs, not CPL xml files? It's no problem to distribute another feature as a bare CPL xml file, if the IMS eats it. - Carsten  |  IP: Logged Scott Christopher Film Handler Posts: 69 From: Adelaide, South Australia Registered: Apr 2001 posted 08-10-2018 09:18 PM                     Are you sure they were all "keys"? I often get VF's sent with KDM's. I don't bother ingesting them.  |  IP: Logged Monte L Fullmer Film God Posts: 8367 From: Nampa, Idaho, USA Registered: Nov 2004 posted 08-11-2018 02:44 AM                     There could have been a content update where the new key didn't match up with the content, or vice versa due to the checksum in the key. ..or the key itself had a corrupt byte causing the error. Thus, new keys were generated, in which I've been there before.  |  IP: Logged Marcel Birgelen Film God Posts: 3357 From: Maastricht, Limburg, Netherlands Registered: Feb 2012 posted 08-11-2018 03:09 AM                     Can you give us a listing of the first batch of files they sent you? I also suspect there is a CPL in there, otherwise this is a pretty nasty bug.  |  IP: Logged Martin McCaffery Film God Posts: 2481 From: Montgomery, AL Registered: Jun 99 posted 08-11-2018 02:29 PM                        Here's what they sent me. I only ingested the first two, since I didn't need OCAP. I did not load the supplemental packages, which may be what caused the problem. Movie Title: RBG RBG_FTR_F-178_EN-en-CCAP_US_51_2K_MAG_20180424_CHV_IOP_OV Valid From: 8/10/2018 8:00 AM to 8/13/2018 3:59 AM RBG_FTR_F-178_EN-EN-CCAP_US_51_2K_MAG_20180509_DTB_IOP_VF Valid From: 8/10/2018 8:00 AM to 8/13/2018 3:59 AM RBG_FTR_F-178_EN-EN-OCAP_US_51_2K_MAG_20180511_DTB_IOP_VF Valid From: 8/10/2018 8:00 AM to 8/13/2018 3:59 AM Supplemental Packages There are supplemental packages associated with your keys. NOTE: SUPPLEMENTAL PACKAGES MUST BE INGESTED PRIOR TO INGESTING YOUR KDMs. Movie Title: RBG Version: RBG_FTR_F-178_EN-EN-CCAP_US_51_2K_MAG_20180509_DTB_IOP_VF (1.21 MB) information / download (attached) Version: RBG_FTR_F-178_EN-EN-OCAP_US_51_2K_MAG_20180511_DTB_IOP_VF (1.21 MB) information / download (attached)  |  IP: Logged Marcel Birgelen Film God Posts: 3357 From: Maastricht, Limburg, Netherlands Registered: Feb 2012 posted 08-13-2018 01:15 AM                     And you previously ingested the "RBG_FTR_F-178_EN-EN-CCAP_US_51_2K_MAG_20180509_DTB_IOP_VF" CPL and had a key for that one?  |  IP: Logged Martin McCaffery Film God Posts: 2481 From: Montgomery, AL Registered: Jun 99 posted 08-13-2018 09:50 AM                        No, I had previously ingested RBG feature with a different creation date. That ran fine when we originally ran it about a month ago. The solution was, apparently, to send a key with the matching creation date, though they said the keys they originally sent should have worked.  |  IP: Logged Marcel Birgelen Film God Posts: 3357 From: Maastricht, Limburg, Netherlands Registered: Feb 2012 posted 08-13-2018 01:54 PM                     To me it looks like you've triggered a pretty nasty key/feature matching bug in the Solaria software. It might be worthwhile to report this to Christie, so they can try to recreate this and fix it in a future release of their IMS software.  |  IP: Logged

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