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» Film-Tech Forum   » Operations   » Digital Cinema Forum   » Barco DP2K-6E loses IP setting

   
Author Topic: Barco DP2K-6E loses IP setting
Carsten Kurz
Film God

Posts: 3780
From: Cologne, NRW, Germany
Registered: Aug 2009


 - posted 06-23-2018 04:12 AM      Profile for Carsten Kurz   Email Carsten Kurz   Send New Private Message       Edit/Delete Post 
A few days ago a fellow cinema operator called me about not being able to access his DP2K-6E/ICMP, not through Webcommander, not through Communicator. Turned out that the Barco Cinema Controller lost it's IP address and went back to the factory default. All other settings remained intact - after re-entering the IP address, everything went back to normal. So, no big deal, but has anyone ever experienced something like this? The machine is powered multiple times each week.

As a preventative measure, I entered another secondary IP address from the factory default subnet into their windows control notebooks and added a backup bookmark to access the machine under this address in the web browser. They are not familiar with using communicator (though remote assistance is now possible).

- Carsten

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Michal Matys
Film Handler

Posts: 60
From: Prague, Czech Republic
Registered: Nov 2014


 - posted 06-25-2018 05:14 AM      Profile for Michal Matys     Send New Private Message       Edit/Delete Post 
Hi Carsetn,

Had this once on 17BLP projector, never happened since, being powered down and up every day (happened 3 months ago or so). Maybe some bug with the new series of cinemacontroller boards / sw..

Michal

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ChunGui Lyu
Film Handler

Posts: 5
From: Feltham London UK
Registered: Jun 2018


 - posted 06-26-2018 04:24 PM      Profile for ChunGui Lyu   Email ChunGui Lyu   Send New Private Message       Edit/Delete Post 
I wouldn't worry about if only happened once.

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Sergey Morozov
Film Handler

Posts: 13
From: Moscow, Russia
Registered: Mar 2017


 - posted 08-06-2018 05:35 PM      Profile for Sergey Morozov   Email Sergey Morozov   Send New Private Message       Edit/Delete Post 
Hello!

I got the same issue twice on two DP2K-6E at different sites. Both with Barco Alchemy Projectors. It was one time on each projector several month ago.

Today I got same issues again. It was at cinema with six Barco's and GDC SX-3000s. After they were turned on in the morning, two of Barco's booted with default 192.168.100.2 IP. The rest four projectors booted with normal defined IP. We realized that cinema stuff cannot connect to these two Barco's, then checked and restore correct IP, and got everything OK.

I found, that all these issues were with new generation of CinemaController board.

Our two Barco's with this issue i told about was DP2K-10S on 1.11.141 software and DP2K-12C on 2.5.57 software.

We created service ticket on Barco customer portal.

I don't know why this happens. Hope they will help.

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Carsten Kurz
Film God

Posts: 3780
From: Cologne, NRW, Germany
Registered: Aug 2009


 - posted 08-06-2018 08:09 PM      Profile for Carsten Kurz   Email Carsten Kurz   Send New Private Message       Edit/Delete Post 
Thanks Sergey, most important is to know that it may happen and that there is an easy way to fix it. We have a DP2K-6E that is more than 2-1/2 years old and never had that issue. However, that one is not powered up daily, we only use it for special shows a few times a year. The one where it happened is a more recent machine, and only 8 months in operation. Not daily, but multiple times each week.

- Carsten

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Sergey Morozov
Film Handler

Posts: 13
From: Moscow, Russia
Registered: Mar 2017


 - posted 08-07-2018 10:31 AM      Profile for Sergey Morozov   Email Sergey Morozov   Send New Private Message       Edit/Delete Post 
I have a deep look into both logfiles.
In both cases IP address set to default after power interruption during the beginning of projector booting when internal CCB router was initializing.

Logfiles has following info:

7094=Aug 5 22:21:28 Zal-4 local0.info ipid[1914]: input power interruption detected
7095=Aug 5 22:21:52 Zal-4 syslog.info syslogd started: BusyBox v1.20.2
7096=Aug 5 22:21:52 Zal-4 kern.notice kernel: klogd started: BusyBox v1.20.2 (2016-01-07 10:05:59 CET)
7097=Aug 5 22:21:52 Zal-4 kern.info kernel: [ 0.000000] Using HARBIN CONTROLLER machine description
.....
7125=Aug 5 22:22:11 Zal-4 user.info router-discovery.sh[1341]: router detected (2nd generation)
7126=Aug 5 22:22:13 Zal-4 user.info router-configure.sh[1754]: devicename applied
7127=Aug 5 22:22:13 Zal-4 user.info router-configure.sh[1754]: hostname applied
7128=Aug 5 22:22:14 Zal-4 user.info router-configure.sh[1754]: portforwarding rules applied (3 success, 0 failed)
7129=Aug 5 22:22:14 Zal-4 user.info router-configure.sh[1854]: devicename applied
7130=Aug 6 04:00:27 Zal-4 syslog.info syslogd started: BusyBox v1.20.2
7131=Aug 6 04:00:27 Zal-4 kern.notice kernel: klogd started: BusyBox v1.20.2 (2016-01-07 10:05:59 CET)
7132=Aug 6 04:00:27 Zal-4 kern.info kernel: [ 0.000000] Using HARBIN CONTROLLER machine description
..............
7184=Aug 6 04:01:07 Zal-4 local0.info router2[1952]: network - wan ip-address is 192.168.100.2

Now i understand this behaviour.

But i'd like to have some Info-T from Barco about this issue if it is not bug but feature of internal router booting process.

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Carsten Kurz
Film God

Posts: 3780
From: Cologne, NRW, Germany
Registered: Aug 2009


 - posted 08-07-2018 04:28 PM      Profile for Carsten Kurz   Email Carsten Kurz   Send New Private Message       Edit/Delete Post 
Thanks Sergey, I'll try to get the logs for that machine to check for the same condition.

- Carsten

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Sergey Morozov
Film Handler

Posts: 13
From: Moscow, Russia
Registered: Mar 2017


 - posted 08-10-2018 06:09 AM      Profile for Sergey Morozov   Email Sergey Morozov   Send New Private Message       Edit/Delete Post 
Barco tech support answered me that issue may happens wit both generation of CCB. And it is not bug, but feature of router initialization process.

Regards,
Sergey

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Carsten Kurz
Film God

Posts: 3780
From: Cologne, NRW, Germany
Registered: Aug 2009


 - posted 08-10-2018 08:11 AM      Profile for Carsten Kurz   Email Carsten Kurz   Send New Private Message       Edit/Delete Post 
So - you mean that this happens if the external mains supply is cut during a critical phase of the startup process? I'll have to ask my friends wether they can remember that occurence.

- Carsten

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Dave Macaulay
Film God

Posts: 2136
From: Toronto, Canada
Registered: Apr 2001


 - posted 08-11-2018 10:04 PM      Profile for Dave Macaulay   Email Dave Macaulay   Send New Private Message       Edit/Delete Post 
Can't see why this is a feature. I can see how resetting the addressing to something known could be useful, but a serial connection is all you need to readdress the projector. And an undocumented "feature" to do a reset makes little sense. Maybe Barco has decided bugs that they are not going to fix will be called features?

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Steve Guttag
We forgot the crackers Gromit!!!

Posts: 12211
From: Annapolis, MD
Registered: Dec 1999


 - posted 08-12-2018 12:06 PM      Profile for Steve Guttag   Email Steve Guttag   Send New Private Message       Edit/Delete Post 
There is an old saying:

"If you can't fix it, feature it."

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