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» Film-Tech Forum   » Operations   » Digital Cinema Forum   » where are the subtitles!?!?! IMS2000

Author Topic: where are the subtitles!?!?! IMS2000
Ariel Vocal
Film Handler

Posts: 20
From: Cochabamba, Cochabamba / Bolivia
Registered: Apr 2012

 - posted 09-16-2017 08:11 PM      Profile for Ariel Vocal     Send New Private Message       Edit/Delete Post 
Hello everyone.

a few minutes ago while projecting Baby Driver with subtitles in Spanish, in half show, the subtitles were gone! the DCP is an EN-LAS-LAS VF projecting from an EN-XX OV, the KDM is only for the subtitles, and expire in two weeks, I checked the IMS configuration and the Subtitule Engine was activated, I reloaded the CPL and I started from where the subtitles disappeared and they were still not showing up, I had to turn off all the IMS and the Projector so that I reloaded the CPL and it worked, did something similar happen to someone? the proyeyctor is a Christie CP2220 upgraded to 4K, and the server is a Dolby IMS2000 with software 2.8.2-0.


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Leo Enticknap
Film God

Posts: 7031
From: Loma Linda, CA
Registered: Jul 2000

 - posted 09-18-2017 08:00 AM      Profile for Leo Enticknap   Author's Homepage   Email Leo Enticknap   Send New Private Message       Edit/Delete Post 
The current software version is 2.8.16-0, so I'd start by updating your IMS.

Is this an Interop or an SMPTE DCP? If the latter, the old software could definitely have something to do with it.

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Carsten Kurz
Film God

Posts: 3774
From: Cologne, NRW, Germany
Registered: Aug 2009

 - posted 09-18-2017 09:14 AM      Profile for Carsten Kurz   Email Carsten Kurz   Send New Private Message       Edit/Delete Post 
Update projector firmware and server software to current versions. Subtitles disappearing mid show did happen in the past more often than it does today, but I'm not surprised it still happens. I think the IMS2000 still has the option to render the subtitles projector-side or server side (server-side with some more display options as well). If this happens in one-off showings, your are probably out of luck. If you show this feature more than once, you could try switching between server-side and projector side rendering in Doremi/Dolby device manager.

- Carsten

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