Film-Tech Cinema Systems
Film-Tech Forum


Post New Topic  Post A Reply
my profile | my password | register | search | faq & rules | forum home
  next oldest topic   next newest topic
» Film-Tech Forum   » Operations   » Digital Cinema Forum   » DCP not connecting to Server (DSS200)

   
Author Topic: DCP not connecting to Server (DSS200)
Laura Hicks
Film Handler

Posts: 7
From: Tallahassee, FL, USA
Registered: Mar 2016


 - posted 06-23-2017 08:53 AM      Profile for Laura Hicks   Email Laura Hicks   Send New Private Message       Edit/Delete Post 
When I turn on my Christie CP2220 DCP, it takes about 7 minutes to boot up, but now my monitor is stuck on the screen with the Dolby logo where it says "Connecting to Server... (searching)" and it has been stuck here for 40+ minutes. I can use the TPC, turn on the lamp, project from Blu-ray players, etc. but I cannot access the Server or any of my DCP files. I called Dolby and they said I'd need to call in a technician. Anyone else have this problem before, or any thoughts on how to fix it?

 |  IP: Logged

Steve Guttag
We forgot the crackers Gromit!!!

Posts: 12084
From: Annapolis, MD
Registered: Dec 1999


 - posted 06-23-2017 10:08 AM      Profile for Steve Guttag   Email Steve Guttag   Send New Private Message       Edit/Delete Post 
Power cycle the server and it will likely come back. If it doesn't then you have a corruption in the show manager database and you'll need to perform an unconfig to clear the database. the down side is that it will also clear out any GPIO or Serial commands you may have configured.

Generally speaking, it should take less than 2 minutes at the "Splash" screen for the server to connect. If it is going longer than 120-seconds, or you come in to find that it is stuck at the splash screen for many minutes, power cycle the server (leave the server off for a good 30-seconds too).

-Steve

 |  IP: Logged

Laura Hicks
Film Handler

Posts: 7
From: Tallahassee, FL, USA
Registered: Mar 2016


 - posted 06-23-2017 11:29 AM      Profile for Laura Hicks   Email Laura Hicks   Send New Private Message       Edit/Delete Post 
It must be a corruption then cause I power cycled it last night, didn't work, and came in this morning and tried again and it still won't turn on [Frown] Thanks for the help!

 |  IP: Logged

Steve Guttag
We forgot the crackers Gromit!!!

Posts: 12084
From: Annapolis, MD
Registered: Dec 1999


 - posted 06-23-2017 11:57 AM      Profile for Steve Guttag   Email Steve Guttag   Send New Private Message       Edit/Delete Post 
Corruption would be to use the unconfig script and select option 2.

When you power cycled, did you pull the power from the SERVER (not the projector) but the two power cords for the server itself?

 |  IP: Logged

Laura Hicks
Film Handler

Posts: 7
From: Tallahassee, FL, USA
Registered: Mar 2016


 - posted 06-23-2017 12:01 PM      Profile for Laura Hicks   Email Laura Hicks   Send New Private Message       Edit/Delete Post 
We have a Trip-lite that turns on everything all at once so I just turned that on/off. Should I try just turning off/on the DSS200, but leave the projector on?

 |  IP: Logged

Steve Guttag
We forgot the crackers Gromit!!!

Posts: 12084
From: Annapolis, MD
Registered: Dec 1999


 - posted 06-23-2017 01:49 PM      Profile for Steve Guttag   Email Steve Guttag   Send New Private Message       Edit/Delete Post 
If the server is definitely going off, then having the projector on or off shouldn't matter.

Note, to perform an "unconfig" will require a password so I can't go beyond that here but that sounds like what you will need to do. In addition to losing your serial cues and GPIO configurations (if you even have them), you'll loose any built up shows. You won't lose any content or keys though.

 |  IP: Logged

Leslie Hartmier
Expert Film Handler

Posts: 100
From: Edmonton, Alberta, Canada
Registered: Jul 2012


 - posted 06-24-2017 03:55 PM      Profile for Leslie Hartmier   Email Leslie Hartmier   Send New Private Message       Edit/Delete Post 
Dolby Cinema Support does provide config and unconfig videos (among others) on Vimeo, including listing the password right in the video.

I will not specifically link the URL, but google would bring it up if you enter 'Dolby unconfig video'.

I'm not implying that you should not take advantage of a Dolby-certified technician, but when I had some questions, Dolby redirected me to their Vimeo videos, and said that it was okay for me to direct people to their videos.

As Steve pointed out, pay attention to the downsides of doing the unconfig and config, and make sure you have your serial and GPIO commands written down to re-enter them once your DSS200 is back up and running.

Have a good day,
Leslie

 |  IP: Logged

Steve Guttag
We forgot the crackers Gromit!!!

Posts: 12084
From: Annapolis, MD
Registered: Dec 1999


 - posted 06-24-2017 05:49 PM      Profile for Steve Guttag   Email Steve Guttag   Send New Private Message       Edit/Delete Post 
You don't need to write them down but make sure you have a copy on a thumb drive. There is a special serial script that will copy the cues onto a thumb drive and take them from a thumb drive back onto the server. The GPIO, while it won't save them to a thumb drive, one can always reload their own cues. The default cues will be there until someone over-rights them, even after an unconfig.

 |  IP: Logged

Leslie Hartmier
Expert Film Handler

Posts: 100
From: Edmonton, Alberta, Canada
Registered: Jul 2012


 - posted 06-24-2017 07:57 PM      Profile for Leslie Hartmier   Email Leslie Hartmier   Send New Private Message       Edit/Delete Post 
Really? That would be a handy script, I must confess. Is it freely available? It certainly would save a few minutes of re-entry.

 |  IP: Logged

Leo Enticknap
Film God

Posts: 6900
From: Loma Linda, CA
Registered: Jul 2000


 - posted 06-24-2017 10:22 PM      Profile for Leo Enticknap   Author's Homepage   Email Leo Enticknap   Send New Private Message       Edit/Delete Post 
The moral of the story is to save a backup of any serial commands you have configured and a written record of your GPIO commands before you have to unconfig your Show Manager database. If you then do have to for any reason, recovery should be quick and easy. I don't know any way of backing up SPLs, but assuming there isn't one, this should be all you'd need to reconstruct from scratch if you do get a database corruption and have to unconfig.

The other thing to note about unconfig-ing Show Manager is that it may reset the Show Manager passwords ("administrator," "projectionist," and "operator") to their factory defaults as stated in the manual, if you have changed them to something else. It did, when I had to unconfig a couple of years ago: I don't know if this behavior has changed in more recent software versions.

 |  IP: Logged

Steve Guttag
We forgot the crackers Gromit!!!

Posts: 12084
From: Annapolis, MD
Registered: Dec 1999


 - posted 06-25-2017 03:15 AM      Profile for Steve Guttag   Email Steve Guttag   Send New Private Message       Edit/Delete Post 
Leslie,

The script is accessed from the command line. The login is serial. It is a "wizard" so it will guide you through the rest.

Note, if you have access to the Dolby Customer site, download the DSS200 manual (version 4 is on the site) and search for "serial" and it will have a section that details the procedure for importing/exporting the serial cues.

In system 4.9.0 (and beyond), both serial and GPIO configurations will be things that can be FTPed both onto or off of the server.

 |  IP: Logged



All times are Central (GMT -6:00)  
Post New Topic  Post A Reply Close Topic    Move Topic    Delete Topic    next oldest topic   next newest topic
 - Printer-friendly view of this topic
Hop To:



Powered by Infopop Corporation
UBB.classicTM 6.3.1.2

The Film-Tech Forums are designed for various members related to the cinema industry to express their opinions, viewpoints and testimonials on various products, services and events based upon speculation, personal knowledge and factual information through use, therefore all views represented here allow no liability upon the publishers of this web site and the owners of said views assume no liability for any ill will resulting from these postings. The posts made here are for educational as well as entertainment purposes and as such anyone viewing this portion of the website must accept these views as statements of the author of that opinion and agrees to release the authors from any and all liability.

© 1999-2018 Film-Tech Cinema Systems, LLC. All rights reserved.