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Topic: DSS200 RAID issue

Ma Yun
Film Handler

Posts: 12
From: Singapore Singapore Singapore
Registered: Jun 2016

posted 03-18-2017 10:17 AM

Hi All,

I found out 1 of hard drive indicate red led status so I decide replace with new hard drive. Somehow there no progress for RAID rebuilt. I try power off server again and reseat new hard drive but this time LED status not shown on slot and RAID state at server tool show failed. Please help any solution for this issue.

Can I insert new hard drive to spare slot if that slot faulty? Possible this action cause data loss?

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Leo Enticknap
Film God

Posts: 7474
From: Loma Linda, CA
Registered: Jul 2000

posted 03-18-2017 11:54 AM

You have to tell it to rebuild the RAID - after a drive replacement, it won't start that process automatically. So I suppose you could say that the DSS200 is a "lukewarm swap" setup as far as drives are concerned: you can replace one without shutting down and rebooting the whole thing, but you then have to tell it to rebuild the RAID, integrating the new drive into it.

In Show Manager, and logged on as either "manager" or "installer" ("operator" or "projectionist" will not give you acccess to the system tab), go to system > server tools, then press the "Rebuild RAID" button, as so.

It's grayed out in this screenshot because on this server, the RAID is not degraded and thus does not need rebuilding. If your RAID has three drives from a previously operating RAID plus one virgin drive in it, that button should be live. Of course, the new drive cannot have a lower capacity than the others.

If you go to the "theatre devices" sub-tab, you can also see information about the status of the individual drives in your RAID, as so:

This will give you an early warning of drive trouble before a red light appears on the front of the unit, if any of those reallocated sector figures are higher than zero.

Sometimes, reallocated sectors happen for reasons other than a physical drive error. The rebuild button becomes live when this screen shows array state = degraded (rather than OK, as in this screenshot). If you have a few hours to play with (as in, you don't have shows taking place immediately), it could be worth trying a rebuild without replacing the drive(s) with reallocated sectors. Sometimes that fixes the RAID and all is then good. I once did this after a long enough power outage to drain the UPS battery (breaker tripped in the middle of the night), and all was OK thereafter.

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Marco Giustini
Film God

Posts: 2713
From: Reading, UK
Registered: Nov 2007

posted 03-18-2017 03:30 PM

I like swapping drives while the server is on. Give the server time to recognise that the drive is not there anymore and when you plug the new in it should start the rebuild process automatically.
I have seen servers getting confused on which one is the drive to use when the disk is swapped when the server off.

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Steve Guttag
We forgot the crackers Gromit!!!

Posts: 12814
From: Annapolis, MD
Registered: Dec 1999

posted 03-18-2017 07:43 PM

Just to be contrary...I always swap drives with the server off. The first thing a Dolby DSS200 does when it boots up (well the RAID controller), is it identifies the drives. I knows immediately that something has changed and will start the RAID rebuild process as soon as it finishes booting up.

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