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» Film-Tech Forum ARCHIVE   » Operations   » Digital Cinema Forum   » Software 2.8.11 is the latest release for ShowVault (Page 1)

 
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Author Topic: Software 2.8.11 is the latest release for ShowVault
Nguyen Jack
Film Handler

Posts: 93
From: Singapore
Registered: Mar 2013


 - posted 02-26-2017 08:18 PM      Profile for Nguyen Jack   Email Nguyen Jack   Send New Private Message       Edit/Delete Post 
Hi all,

We get problem with server ShowVault when we was downgrade SW 2.8.11 to 2.6.4
The server can not see eth0, eth1 and port USB...
Everyone can help me to fix it.

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Annli Com
Expert Film Handler

Posts: 140
From: ShibuPaul-India
Registered: May 2014


 - posted 02-27-2017 02:56 AM      Profile for Annli Com   Author's Homepage   Email Annli Com   Send New Private Message       Edit/Delete Post 
Dear Nguyen Jack
Software 2.8.11 is temporarily made unavailable due to an USB mounting issue on Intel SE7221 motherboards and issues if a downgrade to 2.6.4 is required.
Info From Doremi.

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Marco Giustini
Film God

Posts: 2713
From: Reading, UK
Registered: Nov 2007


 - posted 02-27-2017 04:13 AM      Profile for Marco Giustini   Email Marco Giustini   Send New Private Message       Edit/Delete Post 
So a new SSD is required if the downgrade does not work?

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Carsten Kurz
Film God

Posts: 4340
From: Cologne, NRW, Germany
Registered: Aug 2009


 - posted 02-27-2017 09:14 AM      Profile for Carsten Kurz   Email Carsten Kurz   Send New Private Message       Edit/Delete Post 
I suggest you reinstall 2.6.4 and patches again.

- Carsten

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Nguyen Jack
Film Handler

Posts: 93
From: Singapore
Registered: Mar 2013


 - posted 02-28-2017 03:37 AM      Profile for Nguyen Jack   Email Nguyen Jack   Send New Private Message       Edit/Delete Post 
Marco Giustini: swap new SDD from another server using software 2.8.11 is working. with new ssd using software 2.6.4 it didn't work.

Carsten Kurz: port USB don't see.

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John Thomas
Film Handler

Posts: 75
From: Boston, MA
Registered: Sep 2011


 - posted 03-04-2017 12:13 PM      Profile for John Thomas   Email John Thomas   Send New Private Message       Edit/Delete Post 
I don't know how to get 2.6.4 working on a downgrade, but you can recover it back to 2.8.11 to get it running again. You will need to mount a usb flash drive containing the 2.8.11 package using terminal. If you contact Dolby/Doremi they may help you with this, but here is the quick-and-dirty:

Plug in the flash drive, open terminal, and enter the following:

su root
(enter the root password at the prompt)
mount /dev/sdh1 /media/usb0

At this point you should be able to run Ingest Manager and install the 2.8.11 package.

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Dave Macaulay
Film God

Posts: 2321
From: Toronto, Canada
Registered: Apr 2001


 - posted 03-04-2017 10:57 PM      Profile for Dave Macaulay   Email Dave Macaulay   Send New Private Message       Edit/Delete Post 
If the problem is that you can't mount a USB drive to ingest 2.6.4 from, you can ftp it into rc.once and it will install on reboot.

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John Thomas
Film Handler

Posts: 75
From: Boston, MA
Registered: Sep 2011


 - posted 03-05-2017 12:54 PM      Profile for John Thomas   Email John Thomas   Send New Private Message       Edit/Delete Post 
When this problem occurs the server can't see eth0 or eth1 either.

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Nguyen Jack
Film Handler

Posts: 93
From: Singapore
Registered: Mar 2013


 - posted 03-06-2017 01:22 AM      Profile for Nguyen Jack   Email Nguyen Jack   Send New Private Message       Edit/Delete Post 
Thank John, i will try to do it.

Dave: the server can't see eth0 and eth1, can't using FTP for tranfer.

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Marin Zorica
Jedi Master Film Handler

Posts: 671
From: Biograd na Moru, Croatia
Registered: May 2003


 - posted 03-06-2017 02:18 AM      Profile for Marin Zorica   Email Marin Zorica   Send New Private Message       Edit/Delete Post 
Take out SSD, plug it into linux machine or other and copy 2.6.4 .pkg directly to rc.once, than back to server and it should install!!??

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Marco Giustini
Film God

Posts: 2713
From: Reading, UK
Registered: Nov 2007


 - posted 03-06-2017 03:42 AM      Profile for Marco Giustini   Email Marco Giustini   Send New Private Message       Edit/Delete Post 
Marin,

The SSD has a strange connector which ends up on a little board connected to the MB via USB if memory serves.
It may work when connected to a computer via USB but I am not sure. I hope Dolby will happily provide a FOC SSD if a known faulty software has caused the issue?

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Marin Zorica
Jedi Master Film Handler

Posts: 671
From: Biograd na Moru, Croatia
Registered: May 2003


 - posted 03-10-2017 11:49 AM      Profile for Marin Zorica   Email Marin Zorica   Send New Private Message       Edit/Delete Post 
On SSD board there are just strip pins, but on motherboard side, shouldn't there be SATA?

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Tim Sherman
Expert Film Handler

Posts: 125
From: North Ridgeville, OH, USA
Registered: Aug 2000


 - posted 03-13-2017 01:39 AM      Profile for Tim Sherman   Author's Homepage   Email Tim Sherman   Send New Private Message       Edit/Delete Post 
No, the os SSD is connected to the motherboard by usb. You can run a doremi server off of a usb flash drive plugged into that usb on the motherboard. It runs slow on boot up but it does work.

You can enter a command in terminal and back up your entire os to a usb flash drive as a backup in case something happens to the on board SSD.

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Nguyen Jack
Film Handler

Posts: 93
From: Singapore
Registered: Mar 2013


 - posted 03-13-2017 04:28 AM      Profile for Nguyen Jack   Email Nguyen Jack   Send New Private Message       Edit/Delete Post 
Hi Tim,

How can type a command in terminal and back up your entire os to a usb flash drive as a backup in case ?

Thanks.

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Tim Sherman
Expert Film Handler

Posts: 125
From: North Ridgeville, OH, USA
Registered: Aug 2000


 - posted 03-15-2017 07:29 PM      Profile for Tim Sherman   Author's Homepage   Email Tim Sherman   Send New Private Message       Edit/Delete Post 
Backup: The commands below can be done locally in Terminal or remotely via PUTTY
Disconnect all other USB / eSATA device from the server.
Plug the EB-USB into the server front USB port, auto mount will open an ingest window and scan for DCP’s pkg etc, close this and quit the ingest window.
Open a terminal window, Menu/System/Terminal
Log-in as SU <enter>, password XXXXXX <enter>
To confirm the drives names: mount | grep media | grep usb | tail -1 | awk '{print $1}' <enter> It should look like this = /dev/sdh1 sdh is the EB-USB device.
To check this correct can you also type: mount <enter>, this will show you all mounted devices = /dev/sdh1 on /media/usb0 type ext3 (ro,sync,nodev,noexec,noatime) USB0 should be the EB-USB.
To copy the complete boot-flash (SSD) to a USB: dd if=/dev/sdg of=/dev/sdh<enter>
This will take several minutes.

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