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» Film-Tech Forum   » Operations   » Digital Cinema Forum   » Christie Solaria One - Purple Image

   
Author Topic: Christie Solaria One - Purple Image
Zachary C Washburn
Film Handler

Posts: 18
From: Peoria, IL
Registered: Sep 2005


 - posted 01-14-2017 10:32 AM      Profile for Zachary C Washburn   Email Zachary C Washburn   Send New Private Message       Edit/Delete Post 
I am trouble shooting a Christie Solaria One right now. The on screen image has gone completely purple. This happens intermittently. Everything will be playing fine and then the whole screen gets a purple tint. The LE has been replaced twice. The ICP is working and has even been sapped with another house confirmed working and the problem persists. Changed out the back plane and the problem still persists. Up to date on projector software. Updated the back plane software. Changed out LVPS.

Can anybody offer any suggestions? Christie NOC and CST are both stumped.

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Steve Guttag
We forgot the crackers Gromit!!!

Posts: 12213
From: Annapolis, MD
Registered: Dec 1999


 - posted 01-14-2017 12:53 PM      Profile for Steve Guttag   Email Steve Guttag   Send New Private Message       Edit/Delete Post 
How about with a test pattern?

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Zachary C Washburn
Film Handler

Posts: 18
From: Peoria, IL
Registered: Sep 2005


 - posted 01-14-2017 01:05 PM      Profile for Zachary C Washburn   Email Zachary C Washburn   Send New Private Message       Edit/Delete Post 
All test patterns present purple.

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Stephan Shelley
Jedi Master Film Handler

Posts: 702
From: castro valley, CA, usa
Registered: Nov 2014


 - posted 01-14-2017 01:43 PM      Profile for Stephan Shelley   Email Stephan Shelley   Send New Private Message       Edit/Delete Post 
Sounds like you are loosing green. Did the LE quick disconnect and cables between it and the LE get replaced with the LE? Sounds like a cable/connector issue.

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Zachary C Washburn
Film Handler

Posts: 18
From: Peoria, IL
Registered: Sep 2005


 - posted 01-14-2017 01:48 PM      Profile for Zachary C Washburn   Email Zachary C Washburn   Send New Private Message       Edit/Delete Post 
NO LEQD on the solaria, but the cables were replaced for both new LE and then the back plane that the cables plug into was changed, so they should have had clean ports to go in to as well.

At one point during troubleshooting we were able to get the purple image to show static. Half the screen was white, the other half purple with some gradient due to static.

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Steve Guttag
We forgot the crackers Gromit!!!

Posts: 12213
From: Annapolis, MD
Registered: Dec 1999


 - posted 01-14-2017 07:16 PM      Profile for Steve Guttag   Email Steve Guttag   Send New Private Message       Edit/Delete Post 
By purple, do you mean magenta (this is a VERY important distinction). If so, you are really down to the ICP, Green DMD and the connects between them. Test patterns are generated on the ICP so you can eliminate EVERYTHING before that.

If you put up a green test pattern do you get nothing or do you get magenta noise?

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Geza Younger
Film Handler

Posts: 9
From: Tegucigalpa, Francisco Morazan, Honduras
Registered: Nov 2017


 - posted 11-17-2017 12:12 AM      Profile for Geza Younger   Email Geza Younger   Send New Private Message       Edit/Delete Post 
I am currently having the same problem with one of our Solaria One Proyectors, im having sound issues where only 2 channels work and the image that proyects has a magenta light purple. Help!! What can I do?

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Marcel Birgelen
Film God

Posts: 2613
From: Maastricht, Limburg, Netherlands
Registered: Feb 2012


 - posted 11-17-2017 12:53 AM      Profile for Marcel Birgelen   Email Marcel Birgelen   Send New Private Message       Edit/Delete Post 
First off all, opening two separate new topics and posting in an existing topic isn't going to help the discussion, as you potentially start three separate discussions.

If your matter is urgent and you do have a service contract, the best thing to do is to call your installer. If they're not available for whatever reason, then call your local Christie representative.

If the machine is not covered by a service contract, then start debugging.

- Did you power cycle the machine?
- Did you try to re-seat the boards?
- Did you already run some test patterns? If so, what was the result?

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Geza Younger
Film Handler

Posts: 9
From: Tegucigalpa, Francisco Morazan, Honduras
Registered: Nov 2017


 - posted 11-17-2017 01:04 AM      Profile for Geza Younger   Email Geza Younger   Send New Private Message       Edit/Delete Post 
Already power off cycled the proyector, if you mean by turning off the breakers, and unplugging the cables from the proyector. Done this several times.

Reseated the cards several times, cleaned the connecters with an eraser and contact cleaner. Have fixed some issues with this procedure with other color anomalies, but not with the magenta light purple image on screen.

Tested the screen patterns im definitely not getting the white, turned lamp and get a green color on screen.

Changed icp card with another working proyector and it worked. Discarded icp card problem.

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Marcel Birgelen
Film God

Posts: 2613
From: Maastricht, Limburg, Netherlands
Registered: Feb 2012


 - posted 11-17-2017 01:09 AM      Profile for Marcel Birgelen   Email Marcel Birgelen   Send New Private Message       Edit/Delete Post 
quote: Geza Younger
Changed icp card with another working proyector and it worked. Discarded icp card problem.
I don't really understand this sentence. So, you swapped the ICP in the defective projector and it worked?

If so, it's clear the ICP is the problem, isn't it? But what do you mean with "Discarded icp card problem."?

And I guess your sound problem remains?

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Geza Younger
Film Handler

Posts: 9
From: Tegucigalpa, Francisco Morazan, Honduras
Registered: Nov 2017


 - posted 11-17-2017 01:35 AM      Profile for Geza Younger   Email Geza Younger   Send New Private Message       Edit/Delete Post 
Have two solaria one Proyectors, proyector 1 is the one with the color magenta problem. Used proyector 1 icp card and plugged it to the second and exchanged icp cards between the two proyectors and detected that both icp cards are working properly. Meaning its not an ICP card problem.

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Buck Wilson
Jedi Master Film Handler

Posts: 864
From: St. Joseph MO, USA
Registered: Sep 2010


 - posted 11-17-2017 05:52 AM      Profile for Buck Wilson   Email Buck Wilson   Send New Private Message       Edit/Delete Post 
I wonder if the original problem was ever even solved

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