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Author Topic: Servers won't recognize DCP drive John Wilson Film God Posts: 5438 From: Sydney, Australia. Registered: Dec 1999 posted 07-12-2016 06:06 PM                     Hi guys Have a client-made DCP been supplied to us. I can get it to play on my non-DCI compliant PC, but no server in the booth will recognize it. Can anyone point me to telling them where they've gone wrong? <?xml version="1.0" encoding="UTF-8"?> -<PackingList xmlns="http://www.digicine.com/PROTO-ASDCP-PKL-20040311#"> <Id>urn:uuid:12c7ca9d-a451-48a3-bc7a-85df1c012c13</Id> <AnnotationText>GRFinalist07_SHR_F_EN_AU_20_2K_20160705_MOT_SMPTE_OV</AnnotationText> <IssueDate>2016-07-05T01:35:08-00:00</IssueDate> <Issuer>The Official Top Ten Night</Issuer> <Creator>ClipsterDCI 3.7.0.44</Creator> -<AssetList> -<Asset> <Id>urn:uuid:34448c03-56c6-446d-9151-ff30083dfbd3</Id> <Hash>qwOGiymho/qi1BJKgFvhWA62CR8=</Hash> <Size>98376354</Size> <Type>application/x-smpte-mxf;asdcpKind=Sound</Type> <OriginalFileName>GRFinalist07_SHR_F_EN_AU_20_2K_20160705_MOT_SMPTE_OV_audio_01.mxf</OriginalFileName> </Asset> -<Asset> <Id>urn:uuid:86568270-6b35-43e2-94ef-49857b906ad1</Id> <AnnotationText>2016</AnnotationText> <Hash>RRVW+Yb5WKtp+HPuBC0oJmLLwrM=</Hash> <Size>7875</Size> <Type>text/xml;asdcpKind=CPL</Type> <OriginalFileName>CPL_GRFinalist07_SHR_F_EN_AU_20_2K_20160705_MOT_SMPTE_OV.xml</OriginalFileName> </Asset> -<Asset> <Id>urn:uuid:9a341e50-aeef-4fc4-812a-a8e438627c4d</Id> <Hash>wwE8LSU/L08cTayCQYjijrNUHW4=</Hash> <Size>4783001217</Size> <Type>application/x-smpte-mxf;asdcpKind=Picture</Type> <OriginalFileName>GRFinalist07_SHR_F_EN_AU_20_2K_20160705_MOT_SMPTE_OV_01.mxf</OriginalFileName>  |  IP: Logged Monte L Fullmer Film God Posts: 8367 From: Nampa, Idaho, USA Registered: Nov 2004 posted 07-12-2016 06:12 PM                     Try this assetmap to compare. This is a trailer assetmap: <?xml version="1.0" encoding="UTF-8" standalone="no" ?><AssetMap xmlns="http://www.digicine.com/PROTO-ASDCP-AM-20040311#"> <Id>urn:uuid:93c57148-7184-41a3-a264-b6ab0ac850fc</Id> <AnnotationText>CapCivWar_US</AnnotationText> <VolumeCount>1</VolumeCount> <IssueDate>2016-04-22T03:22:26-07:00</IssueDate> <Issuer>DeluxeTechnicolorDigitalCinema</Issuer> <Creator>dlx-combomapper 1.0.3</Creator> <AssetList> <Asset> <Id>urn:uuid:1a20864b-c961-4858-afd3-d583594d3d1c</Id> <PackingList/> <ChunkList> <Chunk> <Path>PKL_1a20864b-c961-4858-afd3-d583594d3d1c.xml</Path> <VolumeIndex>1</VolumeIndex> </Chunk> </ChunkList> </Asset> <Asset> <Id>urn:uuid:a457053c-e774-44f9-ba3e-7dc50c1e215f</Id> <ChunkList> <Chunk> <Path>DoctorStrange_TLR-1-2D_S_EN-XX_US-GB_51-HI_2K_DI_20160412_DTB_IOP_OV_audio_01.mxf</Path> <VolumeIndex>1</VolumeIndex> </Chunk> </ChunkList> </Asset> <Asset> <Id>urn:uuid:c054a1dc-0e09-4c86-a8bc-281870575b94</Id> <ChunkList> <Chunk> <Path>DoctorStrange_TLR-1-2D_S_EN-XX_US-GB_51-HI_2K_DI_20160412_DTB_IOP_OV_01.mxf</Path> <VolumeIndex>1</VolumeIndex> </Chunk> </ChunkList> </Asset> <Asset> <Id>urn:uuid:ee064029-8fa3-4e20-95fc-a952db850c8a</Id> <ChunkList> <Chunk> <Path>CPL_ee064029-8fa3-4e20-95fc-a952db850c8a.xml</Path> <VolumeIndex>1</VolumeIndex> </Chunk> </ChunkList> </Asset> </AssetList> </AssetMap> -Monte  |  IP: Logged Scott Norwood Film God Posts: 8146 From: Boston, MA. USA (1774.21 miles northeast of Dallas) Registered: Jun 99 posted 07-12-2016 06:22 PM                        Are you sure that it is the DCP files themselves that are failing and not the way in which the drive is formatted or the partitions are laid out?  |  IP: Logged John Wilson Film God Posts: 5438 From: Sydney, Australia. Registered: Dec 1999 posted 07-12-2016 06:31 PM                     I don't have the answers to those questions Steve. I don't believe the owner will have them either. I'll have to go find who actually made it.  |  IP: Logged Carsten Kurz Film God Posts: 4340 From: Cologne, NRW, Germany Registered: Aug 2009 posted 07-12-2016 06:31 PM                     Yup. Check the drive format first. What servers do you operate, was is your computers OS? What drive type came this on? Do your servers show ANYTHING on that drive (e.g. folder names), or simply 'nothing' If it's a short, you may be able to copy it to an NTFS formatted USB stick on your PC and retry. You could also try to install Filezilla Server on your PC and ingest from there over the network. - Carsten  |  IP: Logged John Wilson Film God Posts: 5438 From: Sydney, Australia. Registered: Dec 1999 posted 07-12-2016 07:56 PM                     Thanks Carsten. I've managed to get the video and audio files into DCP-o-matic and re-make them. This guy owes me a beer... In answer to your questions, nothing shows up on our Doremi servers 'there is no content to ingest' and the TMS does nothing at all. Thanks everyone for your input. JW  |  IP: Logged Mark Gulbrandsen Resident Trollmaster Posts: 16657 From: Music City Registered: Jun 99 posted 07-12-2016 09:03 PM                     Just show the thing a hunk of 70mm film. That ought to make it feel threatened so it loads! Mark  |  IP: Logged John Wilson Film God Posts: 5438 From: Sydney, Australia. Registered: Dec 1999 posted 07-12-2016 10:38 PM                     Drive was formatted exFAT.  |  IP: Logged Ian Freer Expert Film Handler Posts: 135 From: Wellington, New Zealand Registered: Oct 2003 posted 07-12-2016 10:52 PM                     quote: John Wilson Drive was formatted exFAT. That's highly likely the issue. exFAT is great for Windows (well, Win7 onwards, not sure about Vista) and Mac, but not so great for Linux. Obviously you have it sorted now, but in theory you didn't need to go to the effort of re-wrapping the DCP, simply copying the DCP from the exFAT formatted drive to an NTFS drive (if you're in Windows) would have solved the issue. I'm not sure what the Mac solution would have been, if anybody wants to put up a solution? I don't think using HFS+ would be universally reliable for linux based cinema servers, and Mac cannot write to NTFS can it? I suppose you can use an app to read/write ext on a Mac...? If so, that's maybe the best way. If it's a short film with files no bigger than 2 or 4GB, then FAT can save you, but anything longer than a few minutes, the video mxf is gonna kill that...  |  IP: Logged John Wilson Film God Posts: 5438 From: Sydney, Australia. Registered: Dec 1999 posted 07-12-2016 10:57 PM                     Hi Ian I did try transferring it to an NTFS drive. It didn't work. JW  |  IP: Logged Ian Freer Expert Film Handler Posts: 135 From: Wellington, New Zealand Registered: Oct 2003 posted 07-12-2016 11:21 PM                     Hmmm, the plot thickens...  |  IP: Logged Darryl Spicer Film God Posts: 3250 From: Lexington, KY, USA Registered: Dec 2000 posted 07-13-2016 10:40 AM                    quote: <OriginalFileName>GRFinalist07_SHR_F_EN_AU_20_2K_20160705_MOT_SMPTE_OV_audio_01.mxf</OriginalFileName It could be possible that the servers are not recognizing the SMPTE format. See if they can make the content in the IOP format. We have had issues with our TMS not seeing any content that is SMPTE. The individual servers will see it though, I think because of an update that was applied to them at some point.  |  IP: Logged Scott Norwood Film God Posts: 8146 From: Boston, MA. USA (1774.21 miles northeast of Dallas) Registered: Jun 99 posted 07-13-2016 12:26 PM                        Is the drive an "advanced format" type? If so, try mounting partition 2, not partition 1. Most servers do not support exfat, but most should support NTFS. The DCP files generally need to be in the root directory or one level below that.  |  IP: Logged Leo Enticknap Film God Posts: 7474 From: Loma Linda, CA Registered: Jul 2000 posted 07-14-2016 10:11 PM                        If the DCP server's software hasn't been updated for a few years, it might not like SMPTE DCPs. If the frame rate is 24, might it be worth trying to remake it in DCP-o-Matic as Interop?  |  IP: Logged Stephen Furley Film God Posts: 3059 From: Coulsdon, Croydon, England Registered: May 2002 posted 07-15-2016 07:48 PM                     I've several times had problems with small USB drives, and I don't know what the problem is. It's not the format, and it's not inadequate power, because I've tried connecting via a powered hub, but some of these disks will not mount. If there is a light it comes on, and the motor can be heard to spin up. Toshiba and Western digital 'pocket' disks both seem to be affected. The LaCie 'Ruggeged' disks with the orange rubber covering are interesting. The older ones with USB 2 and FireWire 400 do not work, and neither do the 'mini' ones which are USB only. The later ones, with USB 3 and FireWire 800 work, as do.the 'Rugged' USB sticks. I haven't yet tried the latest version of these disks, with USB 3 and Thunderbolt. I have never found any solution to this problem other than mounting them on a Linux laptop, and copying the files to different type of disk. Of course, these small disks are very attractive to small producers who send out their own films directly and do not have a distributor and who can just post these small disks in a padded envelope or two. We're getting to the point now where shorter films could be delivered on a large USB stick, and these always seem to work, but are quite expensive.  |  IP: Logged

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