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Author Topic: Local Keypad (button module) not working Roy Paollo San Luis Film Handler Posts: 1 From: Damma, Saudi Arabia Registered: Jun 2016 posted 07-10-2016 08:28 AM                        Hi Anyone can help me ive tried accessing the keypad but no response all firmware and software in barco was updated>  |  IP: Logged Dave Macaulay Film God Posts: 2321 From: Toronto, Canada Registered: Apr 2001 posted 07-10-2016 12:23 PM                     What model? Did you reboot it? Keypad connects to CCB so reseating CCB would be my next plan. Note this will be a security violation and you won't be able to play movies until you can use the keypad to clear the error... so if it's green and working now, be careful - and don't do anything if you have an important show soon.  |  IP: Logged Phil Ranucci Expert Film Handler Posts: 236 From: Carpinteria,CA, United States Registered: May 2006 posted 07-10-2016 12:33 PM                     I just had to replace 2 on DP2000s. Reseat the cables, you might get lucky. Are you talking about macros or lamp/douser keys? If you don't have a laptop or touch screen, can you use your automation to select macros? One thing to keep in mind is that if at least one of the macro buttons works (turns color when pressed) you can reprogram your Dallas key to use that # 8 times as a code. Eventually you'll want a new keypad and button module. Barco has an updated button module for Series 2 machines  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 07-10-2016 02:21 PM                     My guess too is that it is a series 1 projector. I've found that the DP2000 (and like series) have keypads that go unresponsive. This can be a real pain when trying to use the Dallas key to clear an error to check on the keypad! In fact, just this past week I ran into it on a projector that had a water pump issue. I found that the "2" button was responsive so I changed the "password" so that button was all that was needed to clear it. Needless to say, that keypad is on the list of things to fix now. On the very latest Barco DPxK projectors (late 2015 and beyond) they've changed the keypad, lens controls entirely and, in my opinion, for the better. They are like the DPxK-S series. Good button feel with easy to see color change (when you press the button the button turns magenta...the old ones did that but your finger is covering the button so it was much harder to see).  |  IP: Logged John Roddy Expert Film Handler Posts: 114 From: Spring, TX, United States Registered: Dec 2012 posted 07-10-2016 03:42 PM                        I will second the Barco series-1 issues. We've got 14 of them left at one of my sites, and I've replaced the button module in every single one of them. In fact, I did one of them twice. And two or three more of them have totally borked lamp power buttons. The problem is just that the membrane design becomes a self-perpetuating failure of sorts. As the button wears out, you need to push it harder to get a response. At the same time, pushing it harder makes it wear out significantly faster. Replacement requires disassembly of the entire ELCA box too, so that's not fun either. It sucks. The membranes on the series-II projectors actually seem to hold up a little better. Though I'd absolutely prefer the "traditional" button design on the newer units, as Steve mentioned. The only drawback is that it doesn't look as pretty. You know, I'm OK with that. But back to the older series-II button panels, there are still potential troubles. One of the 32B's at my primary site has a completely unresponsive membrane. The buttons all light up correctly whenever the appropriate macro is active or the lamp/dowser is on/off, but there is absolutely no response when they're pressed. No actions taken, no lighting up magenta, nothing. Barco sent a replacement module and controller for it, which I installed without issue. That fixed it, but it stopped working pretty much the next day. Still haven't found the cause of that. Is this perhaps the issue being referred to?  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 07-10-2016 05:28 PM                     quote: Steve Guttag lens controls entirely I did notice the new keypad but didn't notice the lens improvement. What did Barco change?  |  IP: Logged Tim Sherman Expert Film Handler Posts: 125 From: North Ridgeville, OH, USA Registered: Aug 2000 posted 07-11-2016 02:48 AM                        Had a service call with one of these new Barco Soft Button keypads not working. Swapped the Keypad and it worked for 2 weeks. Next swapped the cable from the keypad to the backplane, worked for 2 weeks. Next swapped the backplane, been working fine after that and haven't had the problem in months.  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 07-11-2016 08:04 AM                     You now have a circular disc for H/V movement and two bars for Focus and Zoom. So none of the controls are the old "dimple" type membrane switches. They also no longer pre-label the 6 available presets. Me, personally, wished they had gone back to more hard preset buttons of the Series 1 machines. Much of what we put in now are not mainstream cinemas and 6 presets just scratches the surface.  |  IP: Logged Gavin Lewarne Master Film Handler Posts: 278 From: Plymouth, UK Registered: Aug 2009 posted 07-13-2016 07:52 AM                     Had the button panel failure on our mid 2012 2k-12c Barco sent me one of the "new" style soft-touch button panels. been fine ever since  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 07-14-2016 02:40 AM                     Oh you mean the lens control on the control panel, I thought you mentioned some improvement in the lens control mechanism! Thanks!  |  IP: Logged Fred Schoenfeld Film Handler Posts: 49 From: PORTSMOUTH, VA Registered: Aug 2004 posted 09-03-2016 02:05 PM                        HELP! I am in need of the Barco DP4K-23B touch panel! Barco says none will be available in the US until late Sept or early October. Ours was built early 2012 and none of the touch pads (keys) operate. Does anyone know if there is a temporary fix I can do until Barco ships new units to the States? If anyone has a spare I will be glad to pay freight both ways and return theirs as soon as we receive a new unit from Barco. Any and all help would be greatly appreciated!  |  IP: Logged Stephan Shelley Jedi Master Film Handler Posts: 854 From: castro valley, CA, usa Registered: Nov 2014 posted 09-03-2016 02:57 PM                     Hook a laptop up to it and use the communicator program. You can do all the functions but clear a security tamper event. If it has a tamper event and the projector is not usable I would check the connections to the button board. I would not do this if the projector does not have a security tamper event because going in to check the connections will cause one.  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 09-03-2016 03:26 PM                     the advantage of getting a new touch panel is that you will likely get one of the new ones - which hopefully will be more reliable.  |  IP: Logged Fred Schoenfeld Film Handler Posts: 49 From: PORTSMOUTH, VA Registered: Aug 2004 posted 09-03-2016 08:27 PM                        Stephan, thanks for the reply. The problem is a 'tamper event'. The key pad is totally non-functioning. Does anyone other than Barco have a spare keypad the I could borrow until Barco has stock? I was hoping someone on Film-Tech has had this problem and has found a work-a-round while waiting for the new style keypads to arrive. I am very unhappy that a company as large as Barco does not stock parts in this country that are critical for the operation of their high end systems!  |  IP: Logged Jason Raftery Film Handler Posts: 72 From: San Diego, CA, USA Registered: May 2011 posted 09-03-2016 09:32 PM                     If you have an IMB in this machine, you may be able to clear the tamper server-side and get back on screen even without a working keypad on the projector. What server are you using with this projector?  |  IP: Logged

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