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Author Topic: Help: Doremi DCP2000 wont boot Andreas Hjorth Film Handler Posts: 20 From: Helsingborg, Skane, Sweden Registered: Nov 2011 posted 11-21-2015 07:29 AM                     Hello I just got a call from work that the doremi wont boot. I've seen this happen before, it just gets to the Intel logo and then gets stuck. This has always resolved itself after a reboot, but now they apparently have tried it five times with the same result. Any tips on how to get past it? We were supposed to get new projectors and servers this week, but Barco, or the company we ordered from, messed up the delivery. Typical... Thanks Andreas  |  IP: Logged Stephan Shelley Jedi Master Film Handler Posts: 854 From: castro valley, CA, usa Registered: Nov 2014 posted 11-21-2015 01:05 PM                     Do you know if it is getting beyond the bios self test? They usually beep when they do.If it is then the boot drive my be bad. It is a flash drive internal. If not then motherboard problems or bad ram. It still could be boot drive issue. The bios may be waiting for the drive to come up. Let it sit on the Intel logo and see if it comes up with an error. You can always call Dolby tech support.  |  IP: Logged Dave Macaulay Film God Posts: 2321 From: Toronto, Canada Registered: Apr 2001 posted 11-21-2015 08:51 PM                     Remove any ingest drives or USB sticks and try again, these can freeze the boot process. This is a pretty old server if it has the Intel board. There is a USB emergency boot process you can use but the USB boot drive has to be prepared beforehand so that is probably not an option.  |  IP: Logged Dave Macaulay Film God Posts: 2321 From: Toronto, Canada Registered: Apr 2001 posted 11-22-2015 09:59 AM                     Sticking in the INTEL screen means the server isn't completing the motherboard boot process, that would be a motherboard issue. On newer servers this is the "Doremi Cinema" splash screen... probably changing to "Dolby" soon. I'm unsure whether the Intel board has a built-in beeper, and it definitely does not have a case speaker connected if Intel uses that for beeps. I think that even with a dead motherboard battery it boots past the logo screen, but will open the BIOS setup screen rather than proceeding to OS load. Reseating the memory sticks might help. If not, those new servers you mention will probably be the fix. Getting an old server repaired would take a while, the new ones should be there soon if it's just a shipping delay. In some countries "shipping delay" can mean the customs guys are awaiting a fat bribe to release the stuff but I believe Sweden is more honestly run.  |  IP: Logged Jim Cassedy Phenomenal Film Handler Posts: 1661 From: San Francisco, CA Registered: Dec 2006 posted 11-22-2015 10:32 AM                     I had something like this happen back in July. In my case it was a failing motherboard battery that was just on the threshold of failing.it wasn't bad enuf to trip the 'replace battery' alarm, but was low enough to cause bios and boot-up issues, such as not being able to boot past INTEL screen. Even after I changed the battery, it still wouldn't boot past the INTEL screen. Apparanly it had lost all the "boot order' bios configuration settings and I had to re-input then to BIOS. You can get the proper settings for your unit from Dore might tech support if you need them.  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 11-22-2015 11:32 AM                     if the Intel logo is still on screen, it's a hardware problem. Reseat the RAM and all the boards. If it goes PAST the intel logo and nothing happens, maybe the SSD is faulty, you can try booting from an emergency USB drive. I cannot remember how you do that on older Intel boards though...  |  IP: Logged Steve Moore Expert Film Handler Posts: 211 From: Leeds, West Yorks, UK Registered: Apr 2008 posted 11-22-2015 01:44 PM                     Ive had this to - freeze on the intel screen and proceed no further, when the bios battery was low and failing; enter bios and set 1st boot device to PQI drive, save settings and reboot. However I have also had it where it is due to failing capacitors (generally those at the top right of the motherboard bulging) which is really a replacement MB or be a dab hand at fine solder work.  |  IP: Logged Andreas Hjorth Film Handler Posts: 20 From: Helsingborg, Skane, Sweden Registered: Nov 2011 posted 11-23-2015 03:33 AM                     Thanks fot all the tips. When I got to work the guy working had rebooted 8 times and then it worked. So now the server stays on until it's turned off indefinitely. I would dig deeper into the issue if we were not getting new servers. Will be nice to get a fresh start, but I'm sure they will have their issues aswell. As to the delay I won't speculate...  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 11-24-2015 06:01 AM                     you will have to reboot the server at some point. Have it fixed before that time!  |  IP: Logged Hsin-ning Chang Film Handler Posts: 12 From: Athens, OH, United States Registered: Sep 2008 posted 11-28-2015 11:23 AM                     We just experienced a similar problem yesterday-- We have a Doremi DCP 2000 as well, yet it is the version with "Doremi" on the opening screen. Yesterday, the touch screen froze, so we tried to reboot the server. There was a splash of blue on the screen, then it did not show anything. After waited for another five minutes, I rebooted it again. This time, other then the splash of blue on the screen, the HDD red light was lit, then the screen went dark. Form this point on, the power button stopped to work. I can't shut the server down by pressing it. So, I disconnected and reconnect the power and the power button did not wake the machine up anymore. Talking to doremi's technician, he suggested us to pull out all the hard drives and then reboot the server. Yet, again, no reaction from the machine. So, he finally advice us to email Doremi Support and request for a replacement. Since the replacement procedure cannot be proceeded til Monday. We are wondering if there is anything we could try? We are thinking to replace the battery on Motherboard as Jim posted earlier, or reseting the memory sticks as Dave said... Really appreciate if anyone can give us any suggestion or advice?  |  IP: Logged Adrian Avram Film Handler Posts: 45 From: Iasi, Romania Registered: Oct 2013 posted 11-28-2015 11:54 AM                     Are there any "beeps" from the motherboard ? Some sign of life...is the CPU fan spinning ?  |  IP: Logged Hsin-ning Chang Film Handler Posts: 12 From: Athens, OH, United States Registered: Sep 2008 posted 11-28-2015 12:24 PM                     The second time I rebooted it, it had a beep sound. Nothing after the third time though. No sound from the fan and other parts of the server at all...  |  IP: Logged Hsin-ning Chang Film Handler Posts: 12 From: Athens, OH, United States Registered: Sep 2008 posted 11-28-2015 02:01 PM                     So I changed the battery on the motherboard, and no reaction from the server still when pressed the power switch. I start to wondering if the problem comes from the power switch or the power supply box, since there is absolutely no sign of living when I press the power switch. Do I even brother to try to reconnect the memory cards? Any suggestion or advice? Thank you!  |  IP: Logged Adrian Avram Film Handler Posts: 45 From: Iasi, Romania Registered: Oct 2013 posted 11-28-2015 02:27 PM                     Is this a Supermicro motherboard ? If so, there is an LED close to the SATA ports that should be lit. I doubt it could be the switch, but if you really want to test you could always short directly the pins, where the cable switch is plugged in. My bet would be a faulty motherboard...  |  IP: Logged Hsin-ning Chang Film Handler Posts: 12 From: Athens, OH, United States Registered: Sep 2008 posted 11-28-2015 03:01 PM                     Yes, it is Supermicro RoHS Compliant, and yes, there is a LED light next to the SATA port that is NOT lit. So, I think this confirms that the motherboard is bad, right? (sigh.) Thank you Adrian for the helps!! I guess talk to Doremi is the only way to go now.  |  IP: Logged

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