my profile | my password | search | faq & rules | forum home

» Film-Tech Forum ARCHIVE   » Operations   » Digital Cinema Forum   » Dolby media block software updater - won't work with Windows 10

Author Topic: Dolby media block software updater - won't work with Windows 10 Leo Enticknap Film God Posts: 7474 From: Loma Linda, CA Registered: Jul 2000 posted 11-04-2015 08:23 PM                        DSS200 + cat745 combo, but there is also a cat862 in the server. I like to keep the 862 updated with the same version of the software as is in the actual server, in case the 745 fails so that we can switch to using it as a backup. Obviously I can't update the 862 through the server itself (at least, not without running the config script and multiple reboots), and so I've been updating it from a PC via USB. The PC I was using to do this died a couple of months ago - it was a 2003 vintage one running XP, and its motherboard succumbed to capacitor plague. Mainly what that computer was used for was running Show Manager and DCC to operate digital shows, but I was also using it to update the cat862 using the Dolby software updater. The computer we've got to replace it runs Windows 10, and the Dolby software updater program simply won't work. At least, it will not see the cat862 when connected via USB. The thing loads, but just says "disconnected", even though the Windows device manager shows the cat862 listed and with a driver. Running the software updater in compatibility mode for Vista SP2 doesn't help either. There is no problem with the media block, because I've just brought an old laptop in from home that runs Vista SP2, and that worked perfectly - I've just installed the new software version in the cat862 and rebooted it successfully. But it would be nice not to have to cart it in every time Dolby issues a DSS200/cat745/cat862 software update, and so if anyone knows of a trick or workaround to persuade Dolby Software Updater to work under Windows 10 and via USB, I'm all ears.  |  IP: Logged Frank Cox Film God Posts: 2234 From: Melville Saskatchewan Canada Registered: Apr 2011 posted 11-04-2015 08:34 PM                        Virtual Box  |  IP: Logged Leo Enticknap Film God Posts: 7474 From: Loma Linda, CA Registered: Jul 2000 posted 11-04-2015 08:51 PM                        XP within a virtual machine ... hmm ... would need a non-OEM license to do that and it would be a bit of a faff to set up. But many thanks for the suggestion, and if no-one knows of a quick and easy fix (and if Dolby is not going to produce a W10-compatible version of the updater anytime soon), I'll give it a try.  |  IP: Logged Mike Renlund Film Handler Posts: 71 From: San Francisco Registered: Feb 2008 posted 11-05-2015 10:16 AM                     Windows 8 and Windows 10 have strict driver enforcement built in, but the USB driver for Dolby Media Block, Dolby Software Update, Dolby CP750, etc. are not passing that check. You can force Windows to ignore the signing check. Start by uninstalling the software (if already installed). Hold down the shift button while selecting "restart". This should bring up an options menu. Select "troubleshoot". Then select "advanced options", then select "startup settings" At this point you can click on "restart". As the system restarts, you are presented with several options. Select "Disable driver signature enforcement" You should now be able to install the software and have the driver load successfully. Mike Renlund Dolby Laboratories  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 11-05-2015 10:32 AM                     Any thought to just getting the drivers signed? This problem isn't one that is going to go away.  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 11-05-2015 12:31 PM                     I thought Windows 10 was more easy-going and it was just asking you if you wanted to install the driver anyway. Shame it is not the case. I did notice the 750 wouldn't work by USB but I didn't have time to investigate. Thanks for confirming it's the same windows 8's fix.  |  IP: Logged Carsten Kurz Film God Posts: 4340 From: Cologne, NRW, Germany Registered: Aug 2009 posted 11-05-2015 03:25 PM                     Leo - get a business-class second-hand Dell notebook, with XP, and a serial port. Should set you back no more than 100-200US$. You can get them with warranty from professional refurbishers. - Carsten  |  IP: Logged Pete Naples Phenomenal Film Handler Posts: 1565 From: Dunfermline, Scotland Registered: Feb 2001 posted 11-05-2015 05:10 PM                     Leo, Assuming you're on reasonably up to date software, why bother using a PC to update the 862? The sites we have with this configuration, we just plug the 862 in after the 745 is updated, run config script to tell it to look for the 862, let it update, then swap back to the 745.  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 11-05-2015 10:24 PM                     All I ever get is the KDMs for the update and never bother to update...It would be a catastrophic type failure to force me back to the CAT862 so the update wouldn't be such a burden. I figure that really what the server is doing is keeping the CAT862 charged so it may be transplanted, someday later, to a system that NEEDs the CAT862 but has one that has failed.  |  IP: Logged Leo Enticknap Film God Posts: 7474 From: Loma Linda, CA Registered: Jul 2000 posted 11-06-2015 09:29 AM                        Mike - many thanks; that did the trick. Carsten - agreed that mid-00s vintage laptops are perfect as, effectively, inexpensive and reliable remote controllers for networked booth equipment. We use three in total, and I have one at home ready to bring in to replace any that fail at short notice, too. However, the site which now has the Windows 10 desktop is a one that I sometimes can't get to very easily if things go wrong, hence my wanting newer hardware in there. Furthermore, given that Dolby Show Manager, NEC DCC (through WINE) and a VNC client all work happily under Ubuntu, there is no need to run a no-longer-supported operating system on one of these older laptops, either.  |  IP: Logged

All times are Central (GMT -6:00)

Printer-friendly view of this topic

Hop To: Select a Forum: Category: Operations -------------------- Digital Cinema Forum Film Handlers' Forum Large Format Forum Ground Level Feature Info, Trailer Attachments & REAL Credit Offsets Category: Community -------------------- Film-Yak Film Handlers' Movie Reviews The Afterlife Bob Maar's Joke-A-Thon Category: Classified -------------------- Equipment and Supplies Wanted/For Sale Help Wanted/Seeking Employment Category: System -------------------- Software Beta Testing Forum

The Film-Tech Forums are designed for various members related to the cinema industry to express their opinions, viewpoints and testimonials on various products, services and events based upon speculation, personal knowledge and factual information through use, therefore all views represented here allow no liability upon the publishers of this web site and the owners of said views assume no liability for any ill will resulting from these postings. The posts made here are for educational as well as entertainment purposes and as such anyone viewing this portion of the website must accept these views as statements of the author of that opinion and agrees to release the authors from any and all liability.