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This topic comprises 2 pages: 1 2
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Author
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Topic: Doremi 2k4 Dolphincard problem
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Jim Cassedy
Phenomenal Film Handler
Posts: 1661
From: San Francisco, CA
Registered: Dec 2006
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posted 08-19-2015 11:34 AM
Just curious- - Do you get a "secure clock not found" error message too?
I had a dolphin board die about two weeks ago.
In addition to not being able to "see" the dolphin board, I also got the
'secure clock missing' error message. As Dave mentioned, the Doremi techs
have a much more sophisticated log analyzer than the one available online,
and can quickly diagnose your problem. You should send your logs to them.
In my case, they determined my dolphin was beyond resurrection, and
over-nighted me a replacement, & things have been working OK since.
(Unfortunately, this occurred about 72hrs before a big film festival, and I
had to frantically e-mail about two dozen different distributors and program
providers in several countries to get new KDM's issued ASAP, since changing
the dolphin board also changed the serial number and security certificates
for the serverthingy.) ![[Eek!]](eek.gif)
- - but everything worked out OK in the end.
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Jack Ondracek
Film God
Posts: 2348
From: Port Orchard, WA, USA
Registered: Oct 2002
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posted 08-20-2015 04:55 PM
I had a similar situation in one of my systems at the beginning of this year's drive-in season. (Before anyone asks... we keep the room at a constant 60 degrees throughout the winter, and we start the projectors up mid-way through the off-season to keep the batteries charged.)
Our server was not able to identify its connection to the (Barco) projector, so we started with the obvious.... the cables. Having 3 screens here, I was able to exchange pieces to try sourcing a bad part. I also tried swapping IMBs with the other working machines. Still no luck.
Finally, I pulled the "bad" server our of the rack and brought over one from a working projector. After changing a couple of IP addresses, the server from the good system "saw" the projector. This narrowed the problem to the server.
Finally, after discussing the problem with Doremi, the support tech suggested reseating the cards in the server.
I had, up to this point, resisted taking the covers off the servers, but the simple fix to the whole problem was doing exactly that and reseating the card that connects the server to the projector.
I notice that, in our case, tightening the screw that holds the card in place slightly raised the edge connector from the motherboard socket. I'm assuming that might have had something to do with it, because the problem disappeared and we've gone through the season with no further issues.
I'm not sure how I feel about having a common connection problem crop up in a $10k server, but in my case, that's what it wound up being.
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