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» Film-Tech Forum   » Operations   » Digital Cinema Forum   » Problem with VNC connection to Doremi DCP2000

   
Author Topic: Problem with VNC connection to Doremi DCP2000
Leo Enticknap
Film God

Posts: 7371
From: Loma Linda, CA
Registered: Jul 2000


 - posted 10-02-2014 03:19 PM      Profile for Leo Enticknap   Author's Homepage   Email Leo Enticknap   Send New Private Message       Edit/Delete Post 
I'm trying to remote control a DCP2000 via VNC. I have installed the VNC server package per these instructions and rebooted. When I try to connect to the DCP2000's IP address using a VNC client, I get "The connection could not be made because the server actively refused it". I don't think it's a networking problem, because:

1. There is no router/firewall/DHCP server in the booth network - just a switch, with all the connected devices having static IPs configured on the devices themselves.
2. I can ping the DCP2000 and get a reply from the same computer that I'm trying to VNC it from.
3. The server can't actively refuse anything unless it's heard a request to refuse.
4. I can VNC the AP20 on the same network from the same computer and drive it OK (i.e. press buttons on the window and they work).

I can't find any obvious gotcha in the installation or user's manual, and the only other thing I can find online is this thread in French. If my schoolboy French is reading it correctly, the thread starter basically had the same problem as me (except that he was trying to VNC from an Ipad rather than, in my case, an Ubuntu laptop). The rest of the thread explored possible networking issues, and he ended up in the same place as me, i.e. able to communicate with the DCP2000 through his network, just not with VNC.

Any ideas? Many thanks in advance.

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Dave Macaulay
Film God

Posts: 2277
From: Toronto, Canada
Registered: Apr 2001


 - posted 10-02-2014 03:55 PM      Profile for Dave Macaulay   Email Dave Macaulay   Send New Private Message       Edit/Delete Post 
Current software versions require signed packages. VNC v1.9 is unsigned and will not load, I don't know if you get an error or if it just fails. You want dcp2000_X11vnc-1.10.signed.pkg if you have current or recent server software.

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Leo Enticknap
Film God

Posts: 7371
From: Loma Linda, CA
Registered: Jul 2000


 - posted 10-02-2014 04:20 PM      Profile for Leo Enticknap   Author's Homepage   Email Leo Enticknap   Send New Private Message       Edit/Delete Post 
Many thanks. I can't find that on their support site for download, so I've emailed Doremi and asked them for it...

EDIT ... and got a reply within two minutes! There's service for you. Signed package is in and VNC working: many thanks Dave.

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