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Author Topic: White screen after first trailer Frank Cox Film God Posts: 2234 From: Melville Saskatchewan Canada Registered: Apr 2011 posted 04-04-2014 10:11 PM                        This is unusual. I started my movie as usual, and the first trailer ("Turn off your cell phone") played as usual. Then the second trailer (Muppets) and the screen was white. No picture, just bright white light. Sound played fine. I paused the playback and zipped the little slider thing up to the start of the next trailer, un-paused it and still had the white screen. I then hit STOP on the server control screen, then PLAY again to start over from the beginning. And everything worked perfectly. I have a GDC server and a Christie CP2210 projector. What just happened and is there anything that I should be doing or checking to make sure it doesn't happen again? I lost the picture exactly between one trailer and the next.  |  IP: Logged Mike Blakesley Film God Posts: 12767 From: Forsyth, Montana Registered: Jun 99 posted 04-04-2014 10:20 PM                        Do you leave your server running all the time or do you shut down nightly? If you leave it running, I would definitely do a reboot.  |  IP: Logged Brad Miller Administrator Posts: 17775 From: Plano, TX (36.2 miles NW of Rockwall) Registered: May 99 posted 04-04-2014 10:52 PM                     Its a really rare glitch, but part of DCI security. The server didn't get it's handshake and at the start of the next clip, even though it was unencrypted, it killed the image. I've seen it happen on all brands of servers, but again it's really rare. Rebooting won't matter, but it never hurts. Just jumping back to the start of that clip is all it takes to reset it, but stopping works too.  |  IP: Logged Frank Cox Film God Posts: 2234 From: Melville Saskatchewan Canada Registered: Apr 2011 posted 04-04-2014 10:53 PM                        When I first got my digital setup I used to shut the whole thing down every night but after I got my UPS's I decided to start leaving the projector and server running all the time. I shut everything down and do a cold reboot of everything every Thursday night after the show is over. I actually watched this movie by myself late last night after doing my weekly reboot and everything worked fine then. It's working fine right now, too, with about a half-hour left to go in tonight's show. The stop and play again that I did at the beginning of this show appears to have solved the problem. Perhaps this issue is "just one of those things" and it won't happen again. Brad: Thanks ever so much for the info. I feel much better knowing what happened.  |  IP: Logged Jarod Reddig Jedi Master Film Handler Posts: 513 From: Hays, Ks Registered: Jun 2011 posted 04-11-2014 12:42 AM                     Brad could cure cancer if he tried hard enough I bet. He knows all. Funny I went to see Divergent with the wife the other night and almost the exact same thing happened during the feature about 10 mins into it. Dude next to us immediatly ran out to tell the manager. I seen him sprint to the booth and did the pause start thing like Brad said and the rest went smooth.  |  IP: Logged Frank Angel Film God Posts: 5305 From: Brooklyn NY USA Registered: Dec 1999 posted 04-18-2014 08:04 AM                        quote: Brad Miller Its a really rare glitch, but part of DCI security. DCI priorities: Security = 1st and TOP priority Presentation = 2nd...maybe 3rd or 4th Hell, can't risk anyone stealing an effin trailer.  |  IP: Logged Brad Miller Administrator Posts: 17775 From: Plano, TX (36.2 miles NW of Rockwall) Registered: May 99 posted 04-18-2014 10:35 PM                     Frank I think you still misunderstand. Security = 1st and TOP priority Security = also 2nd priority Security = 3rd priority Keeping manufacturers in business with replacement parts as all of the unnecessary security parts fail = 4th priority Presentation = 5th priority  |  IP: Logged Frank Angel Film God Posts: 5305 From: Brooklyn NY USA Registered: Dec 1999 posted 04-19-2014 07:22 PM                        I stand corrected!  |  IP: Logged

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