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Author Topic: Dolby DSS200 and FTP servers Carsten Kurz Film God Posts: 4340 From: Cologne, NRW, Germany Registered: Aug 2009 posted 12-17-2013 05:31 AM                     A DSS200 user was trying to load content from a Synology NAS - which didn't work. Login and directory listing was possible from the DSS200, but actual content transfers gave an error. He set up filezilla server on a windows machine and got the same result. The connection logs do not show specific issues. The FTP client on the DSS200 GUI has very little configuration options. He is sure that file access rights are set correctly - he can FTP into the synology with the same account from a windows client and transfer data this way. Any idea what could be the reason? Anyone using the Dolby FTP client successfully with Filezilla? - Carsten  |  IP: Logged Scott Norwood Film God Posts: 8146 From: Boston, MA. USA (1774.21 miles northeast of Dallas) Registered: Jun 99 posted 12-17-2013 07:08 AM                        Is it an issue of active vs. passive mode? Do the servers support both? Is there a firewall/packet filter in the network somewhere?  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 12-17-2013 07:43 AM                     Make sure you are connecting through the Theatre Network port.  |  IP: Logged Francois Bouzigues Film Handler Posts: 19 From: Barcelona / Spain Registered: Dec 2013 posted 12-18-2013 10:49 AM                     Retro ingesting (from dolby to the nas) is tricky. Try get the contents from /generatedPackages/ and not /  |  IP: Logged Pete Naples Phenomenal Film Handler Posts: 1565 From: Dunfermline, Scotland Registered: Feb 2001 posted 12-18-2013 02:50 PM                     What's the OS on the Synology? I had long discussions with Dolby support about NAS units that would work easily with Dolby servers. The short version is that NAS units running LINUX or a manufacturer specific OS will be difficuly or nigh on impossible to get working properly. NAS units running Windows Server will be (and we've proven this) easy. The rationale was to do with security protocols.  |  IP: Logged Mattias Mattsson Film Handler Posts: 90 From: Göteborg, Sweden Registered: May 2007 posted 12-18-2013 09:44 PM                     This is probably due to setting the default gateway of the DSS200 wrong. It should normally be set to an adress on the theatre network or be blank.  |  IP: Logged Scott Norwood Film God Posts: 8146 From: Boston, MA. USA (1774.21 miles northeast of Dallas) Registered: Jun 99 posted 12-18-2013 09:57 PM                        This still sounds like a firewall or active/passive mode issue to me, since the directory listing works, but data transfers do not. Does the server support both active and passive mode and is it on the same subnet as the server, with nothing between them? If they are on the same subnet, the gateway address will not matter. Is everything else on the network configured correctly (no duplicate IP addressees, correct netmasks for everything, etc.)? Windows vs. Unix server shouldn't matter. The ftp daemon might, though, so tell us what it is. Pro-FTPD is probably the most commonly used server (and among the most highly configurable), but there are lots of others as well.  |  IP: Logged Brad Miller Administrator Posts: 17775 From: Plano, TX (36.2 miles NW of Rockwall) Registered: May 99 posted 12-19-2013 12:00 AM                     quote: Marco Giustini Make sure you are connecting through the Theatre Network port. Wrong. It doesn't matter. Either will work. quote: Retro ingesting (from dolby to the nas) is tricky. Try get the contents from /generatedPackages/ and not / No it isn't tricky...but you must get it from the /generatedpackages folder as noted above. Just grab the appropriate folder (named with the uuid) and pull via BINARY on your FTP client. Don't try with "auto" or "ascii". quote: Mattias Mattsson This is probably due to setting the default gateway of the DSS200 wrong. It should normally be set to an adress on the theatre network or be blank. Wrong. The default gateway of the DSS200 is for reaching the outside world and will almost always be x.x.x.1 Assuming you are on the same physical network, your computer simply needs to be on an unused IP. For example, if the server is at 10.10.10.10 then set your computer pulling the package on an unused IP such as 10.10.10.11 or 10.10.10.12 or 10.10.10.13 (whatever isn't already being used). Definitely make sure all equipment in the projection network is on and fully booted, then try to ping the "unused IP" before you arbitrarily decide to use it or you might have all sorts of "not fun" headed your way. I've never used a Synology NAS, so I can't help with the specifics of that.  |  IP: Logged Carsten Kurz Film God Posts: 4340 From: Cologne, NRW, Germany Registered: Aug 2009 posted 12-19-2013 06:29 AM                     But shouldn't Filezilla on a windows machine work as an ingest source? I'm talking about pulling content from the NAS, not from the Dolby. Strange that both methods, get from NAS and get from Filezilla, do not work, although directory listing is possible. I told them to look into the connection logs, but there are no specific error msgs visible. - Carsten  |  IP: Logged Marcel Birgelen Film God Posts: 3357 From: Maastricht, Limburg, Netherlands Registered: Feb 2012 posted 12-19-2013 06:45 AM                     I agree with Scott, if file listings work, but data transfer isn't happening, it is most likely an active FTP issue and you should check if there is some firewall active on the FTP server or in between if both aren't in the same subnet.  |  IP: Logged Carsten Kurz Film God Posts: 4340 From: Cologne, NRW, Germany Registered: Aug 2009 posted 12-19-2013 07:25 AM                     Makes sense to me. Edit: I asked them, they tried both active and passive mode. NAS and Dolby are connected through a simple Gigabit switch. Filezilla <-> NAS works. Filezilla ftp client -> Dolby FTP server (put content) works. The NAS has no FTP client, so putting content on the Dolby from the NAS is no option. It's a Synology Diskstation, DSM 4.3 Opening the connection to the NAS from the Dolby works, content is displayed. Starting a transfer with the arrow key, however, delivers a "failed: content not found" under 'copy progress'. They will try another NAS now. I don't care about the NAS. I have trouble to understand why Dolby and Filezilla will not work together. Isn't there anyone here using that combo? - Carsten  |  IP: Logged Pete Naples Phenomenal Film Handler Posts: 1565 From: Dunfermline, Scotland Registered: Feb 2001 posted 12-19-2013 09:34 AM                     I use Filezilla to push onto Dolby servers almost every day. I have tried Filezilla server briefly once and never got it to work. I've tried various NAS units and oy got those running windows Server to work. A friend at Dolby told me he had got a Linux based NAS to work but had to hack the OS somehow.  |  IP: Logged Kris Verhanneman Expert Film Handler Posts: 182 From: Belgium Registered: Dec 2009 posted 12-19-2013 10:05 AM                     We have Filezilla Server running on a Xp pc. Shows up in the network page of the dolby soft (we just copy content from that drive to dolby not the other way around).  |  IP: Logged Carsten Kurz Film God Posts: 4340 From: Cologne, NRW, Germany Registered: Aug 2009 posted 12-19-2013 12:42 PM                     Kris - just to get that right - you connect TO the Filezilla Server FROM the Dolby? That is, you start the content transfer FROM the Dolby? - Carsten  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 12-19-2013 01:20 PM                     quote: Brad Miller Wrong. It doesn't matter. Either will work. Almost correct. The client you use will work. On other clients - i.e. Filezilla - you'll need an Active connection for the FTP to work through the Auditorium port. The "quickconnect" establishes a passive one.  |  IP: Logged

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