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» Film-Tech Forum   » Operations   » Digital Cinema Forum   » Dolby NA10 automation commands

   
Author Topic: Dolby NA10 automation commands
Aleksandar Obradovic
Expert Film Handler

Posts: 125
From: Belgrade, Serbia
Registered: Oct 2012


 - posted 10-02-2013 08:52 AM      Profile for Aleksandar Obradovic   Email Aleksandar Obradovic   Send New Private Message       Edit/Delete Post 
Hi all,

I need some help configuring NA10. Anyone can explain it to me because i can not find any manual regarding this issue.

Tnx
Alexander

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Greg Routenburg
Expert Film Handler

Posts: 153
From: Toronto, ON, Canada
Registered: May 2003


 - posted 10-02-2013 09:15 AM      Profile for Greg Routenburg   Email Greg Routenburg   Send New Private Message       Edit/Delete Post 
Dolby has an NA10 configuration tool that installs on a Windows based computer. It installs USB drivers to allow the NA10 to connect to the computer. Use a standard USB printer cable to connect the computer to the NA10 after the software is installed. You will have to get the tool from Dolby Technical Support. The software is pretty straight forward and easy to use.

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Aleksandar Obradovic
Expert Film Handler

Posts: 125
From: Belgrade, Serbia
Registered: Oct 2012


 - posted 10-02-2013 09:42 AM      Profile for Aleksandar Obradovic   Email Aleksandar Obradovic   Send New Private Message       Edit/Delete Post 
Any other solution except Dolby? This device is not in warranty and in my country it will take centuries to get something from Dolby.

Tnx mate

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Dave Macaulay
Film God

Posts: 2136
From: Toronto, Canada
Registered: Apr 2001


 - posted 10-02-2013 11:26 AM      Profile for Dave Macaulay   Email Dave Macaulay   Send New Private Message       Edit/Delete Post 
It's really not so hard. Dolby has always been helpful to me, at least.
1) email Dolby support (cinemasupport@dolby.com), tell them what you want and why.
2) they will either email you a download link to the NA10 manual and setup software, or get you a login to the support website.

I don't think that can take centuries.

Dolby is somewhat tight on having stuff available elsewhere, it lets them control versions available for one thing. Not as tight as Kinoton, but they don't appreciate side channel access to their service info and software.

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Marco Giustini
Film God

Posts: 2545
From: Reading, UK
Registered: Nov 2007


 - posted 10-02-2013 01:10 PM      Profile for Marco Giustini   Email Marco Giustini   Send New Private Message       Edit/Delete Post 
Considering the NA10 is long discontinued, it should not be a big deal.

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Aleksandar Obradovic
Expert Film Handler

Posts: 125
From: Belgrade, Serbia
Registered: Oct 2012


 - posted 10-02-2013 01:41 PM      Profile for Aleksandar Obradovic   Email Aleksandar Obradovic   Send New Private Message       Edit/Delete Post 
Sorry guys but this was not my case. I asked them few times before for different stuff (thru my private email and company email) but there was no answer at all.

I must find another way to solve this problem.

BR Aleksandar

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Ken Lackner
Phenomenal Film Handler

Posts: 1883
From: Atlanta, GA, USA
Registered: Sep 2001


 - posted 10-03-2013 07:12 AM      Profile for Ken Lackner   Email Ken Lackner   Send New Private Message       Edit/Delete Post 
Have you registered for Dolby Extranet (AKA Dolby Secure)?

https://www.dolbysecure.com/cinematech/

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Aleksandar Obradovic
Expert Film Handler

Posts: 125
From: Belgrade, Serbia
Registered: Oct 2012


 - posted 10-04-2013 03:15 AM      Profile for Aleksandar Obradovic   Email Aleksandar Obradovic   Send New Private Message       Edit/Delete Post 
I requested access and i try to register but i didn't got anything from Dolby. Last time i tried to register is 12.03.2013 and all i got is email message that says:
"Your Extranet account application has been successfully submitted. We have received your application and will respond to your request as soon as possible."

I think that 7 months is more late then soon but tell me if i'm wrong.

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