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Author Topic: Dolby NA10 automation commands Aleksandar Obradovic Expert Film Handler Posts: 125 From: Belgrade, Serbia Registered: Oct 2012 posted 10-02-2013 08:52 AM                     Hi all, I need some help configuring NA10. Anyone can explain it to me because i can not find any manual regarding this issue. Tnx Alexander  |  IP: Logged Greg Routenburg Expert Film Handler Posts: 178 From: Toronto, ON, Canada Registered: May 2003 posted 10-02-2013 09:15 AM                     Dolby has an NA10 configuration tool that installs on a Windows based computer. It installs USB drivers to allow the NA10 to connect to the computer. Use a standard USB printer cable to connect the computer to the NA10 after the software is installed. You will have to get the tool from Dolby Technical Support. The software is pretty straight forward and easy to use.  |  IP: Logged Aleksandar Obradovic Expert Film Handler Posts: 125 From: Belgrade, Serbia Registered: Oct 2012 posted 10-02-2013 09:42 AM                     Any other solution except Dolby? This device is not in warranty and in my country it will take centuries to get something from Dolby. Tnx mate  |  IP: Logged Dave Macaulay Film God Posts: 2321 From: Toronto, Canada Registered: Apr 2001 posted 10-02-2013 11:26 AM                     It's really not so hard. Dolby has always been helpful to me, at least. 1) email Dolby support (cinemasupport@dolby.com), tell them what you want and why. 2) they will either email you a download link to the NA10 manual and setup software, or get you a login to the support website. I don't think that can take centuries. Dolby is somewhat tight on having stuff available elsewhere, it lets them control versions available for one thing. Not as tight as Kinoton, but they don't appreciate side channel access to their service info and software.  |  IP: Logged Marco Giustini Film God Posts: 2713 From: Reading, UK Registered: Nov 2007 posted 10-02-2013 01:10 PM                     Considering the NA10 is long discontinued, it should not be a big deal.  |  IP: Logged Aleksandar Obradovic Expert Film Handler Posts: 125 From: Belgrade, Serbia Registered: Oct 2012 posted 10-02-2013 01:41 PM                     Sorry guys but this was not my case. I asked them few times before for different stuff (thru my private email and company email) but there was no answer at all. I must find another way to solve this problem. BR Aleksandar  |  IP: Logged Ken Lackner Phenomenal Film Handler Posts: 1907 From: Atlanta, GA, USA Registered: Sep 2001 posted 10-03-2013 07:12 AM                     Have you registered for Dolby Extranet (AKA Dolby Secure)? https://www.dolbysecure.com/cinematech/  |  IP: Logged Aleksandar Obradovic Expert Film Handler Posts: 125 From: Belgrade, Serbia Registered: Oct 2012 posted 10-04-2013 03:15 AM                     I requested access and i try to register but i didn't got anything from Dolby. Last time i tried to register is 12.03.2013 and all i got is email message that says: "Your Extranet account application has been successfully submitted. We have received your application and will respond to your request as soon as possible." I think that 7 months is more late then soon but tell me if i'm wrong.  |  IP: Logged

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