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Author Topic: Ushio warranty hours
Richard May
Phenomenal Film Handler

Posts: 1027
From: Floral Park, NY USA
Registered: Aug 2004


 - posted 07-24-2013 05:55 PM      Profile for Richard May   Email Richard May   Send New Private Message       Edit/Delete Post 
A question came up about the UXL20S and the DXL20S digital lamps. What is the warranty on these lamps 2400 or 3000 hours? All the paperwork is in Japanese.

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John Roddy
Expert Film Handler

Posts: 114
From: Spring, TX, United States
Registered: Dec 2012


 - posted 07-24-2013 06:30 PM      Profile for John Roddy   Author's Homepage   Email John Roddy   Send New Private Message       Edit/Delete Post 
I'm not sure exactly which lamps you're referring to (I only see sn or srx, not s), but you can usually find all of the lamp details you'll need on Ushio's website: http://ushio.com/products/cinema/index.htm

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Gavin Lewarne
Master Film Handler

Posts: 278
From: Plymouth, UK
Registered: Aug 2009


 - posted 07-25-2013 02:35 AM      Profile for Gavin Lewarne   Email Gavin Lewarne   Send New Private Message       Edit/Delete Post 
I recently replaced a lamp on our Barco to a Ushio DXL20-BAF2 which wasn't listed clearly on ushio's product sheets so I made some enquiries

Managed to get in direct contact with the UK sales manager who was very prompt in clarifying the situation.

On their website sheets, it listed a "100% warranty hours" as 3000 wheras the barco projector reports a warranty life of 2400 when the lamp information was updated.

He confirmed in writing that the 2400 hours covers all warranty failures - burst, flicker, strike + mirror damage.

the 3000 hours listed on the website will cover just burst and strike issues. Mirror damage is also covered up to 3000 hours.

Essentially, the only thing they don't cover in that extra 600 hours is flicker.

hope this helps

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Richard May
Phenomenal Film Handler

Posts: 1027
From: Floral Park, NY USA
Registered: Aug 2004


 - posted 07-25-2013 02:19 PM      Profile for Richard May   Email Richard May   Send New Private Message       Edit/Delete Post 
That does help. Thanks Gavin.

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