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Author Topic: Licence missing! Tommy Zackariasson Film Handler Posts: 31 From: Ed, Dalsland, Sweden Registered: Aug 2011 posted 09-25-2011 08:14 AM                     Hi everybody A Swedish projectionist here. This is my first post here on this excellent forum. I have an urgent problem: I have not recieved a licence for the feature "Gone" (Swedish title: Forsvunnen) and the show begins in 4 hours! After a lot of detective work I got hold of the cell phone number of the Swedish head of Disney distributions but he basically told me to f-k off because I called him on the weekend. Does anybody know of an email address or phone number for Disney in the US? I truly believe that they would be more cooperative! (At first I thought that Technicolor was the distributor, and they answered my mail right away though it was very early on Sunday morning over there). Please, I don't want to cancel the show...  |  IP: Logged Kris Verhanneman Expert Film Handler Posts: 182 From: Belgium Registered: Dec 2009 posted 09-25-2011 09:22 AM                     Call your booking agent / the person that programmes the movies. He may have some more pressure for the key.  |  IP: Logged Tommy Zackariasson Film Handler Posts: 31 From: Ed, Dalsland, Sweden Registered: Aug 2011 posted 09-25-2011 09:26 AM                     Yes I did, No help there...I'm just about to start the smurfs now, I guess that will be all for today...  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 09-25-2011 10:37 AM                     Even if you do get a hold of someone that create the key in the US, they will need your "certificate" in order to generate the key. If you don't have that file, they can't do a thing.  |  IP: Logged Edward Havens Jedi Master Film Handler Posts: 614 From: Los Angeles, CA Registered: Mar 2008 posted 09-25-2011 11:06 AM                     Who normally generates your KDMs for Disney movies? And why doesn't your theatre have a list of contact numbers in your booth in case of an emergency like this?  |  IP: Logged Tommy Zackariasson Film Handler Posts: 31 From: Ed, Dalsland, Sweden Registered: Aug 2011 posted 09-25-2011 11:13 AM                     Ok thank you guys, I guess the lesson to learn here is to watch for the keys before the weekend...We just got our digital projector a few weeks ago, so Im kind of a newbie to all this, though Ive been projecting for over 10 years. Now it says CANCELLED on the front door...  |  IP: Logged Marin Zorica Jedi Master Film Handler Posts: 671 From: Biograd na Moru, Croatia Registered: May 2003 posted 09-25-2011 11:27 AM                     I think he has numbers for situation like this, because I see you called somebody who didn't want to help, because of weekend.....agrrr! Anyway, KDM after you send cerf file to distributor is theire concern, and tomorrow call them and give them lesson about you canceled show. Before few weeks I did run one festival, we had issues with some films, even there was weekend and 7PM french guys did send us five KDM-s in two hours, we were on phone with them......and don't ask me why 5th did work, and previous didn't work.....but still great exapmple of co-operation between distributor and cinema.  |  IP: Logged Scott Norwood Film God Posts: 8146 From: Boston, MA. USA (1774.21 miles northeast of Dallas) Registered: Jun 99 posted 09-25-2011 08:52 PM                        quote: Steve Guttag Even if you do get a hold of someone that create the key in the US, they will need your "certificate" in order to generate the key. If you don't have that file, they can't do a thing. In principle, it would likely be possible to generate a key that would work for any server, anywhere, for a specified time period. Not that this would ever happen in real life, of course, because of those evil movie pirates who are out to destroy the industry.  |  IP: Logged Mark Gulbrandsen Resident Trollmaster Posts: 16657 From: Music City Registered: Jun 99 posted 09-25-2011 09:14 PM                     During the last large install where we were switching from film to digital sometimes in the middle of a run we were able to get KDM's in just 5 min. time from Technicolor.... We gave them the server SN and they e-mailed the KDM pronto. They are excellent to say the least. Mark  |  IP: Logged Steve Guttag We forgot the crackers Gromit!!! Posts: 12814 From: Annapolis, MD Registered: Dec 1999 posted 09-27-2011 05:48 AM                     In the US...the majors have the certificates for the various players...I would presume that there is a similar system in Europe. How I discovered the whole certificate thing is when one of my art houses played a Euro movie...the Euro distributor (or possibly the film creators themselves) required the certificate to create the movie...only the server manufacturer can get you the certificate. Once I sent them the .CER file...the KDM came back almost instantly across the pond. So I insist on having the .CER file for all of my art houses to avoid this little problem again. -Steve  |  IP: Logged Bruce McGee Phenomenal Film Handler Posts: 1776 From: Asheville, NC USA... Nowhere in Particular. Registered: Aug 1999 posted 09-27-2011 10:33 AM                     I'm with Mark here. We had no problems getting keys from the distributors when we were doing the mad switch from good old film to digital.  |  IP: Logged Mike Blakesley Film God Posts: 12767 From: Forsyth, Montana Registered: Jun 99 posted 09-27-2011 12:39 PM                        Technicolor and Fox (and maybe others) also have websites where you can download your keys. I've also had keys go in to the "junk" mail folder for no apparent reason before.  |  IP: Logged Tommy Zackariasson Film Handler Posts: 31 From: Ed, Dalsland, Sweden Registered: Aug 2011 posted 09-28-2011 02:04 PM                     Yes Mike, I know about the junk-mail risk, not the case this time. We talked to them and they're sorry and can't tell why it wasn't sent. Anyway, now it's safely loaded on the server and ready for a new shot on saturday. We did quite well on Sunday anyway with over 200 souls watching the smurfs. Tommy  |  IP: Logged Frank Cox Film God Posts: 2234 From: Melville Saskatchewan Canada Registered: Apr 2011 posted 09-28-2011 02:10 PM                        Depending on what software runs the mailserver that receives your email, you may be able to whitelist email from particular addresses. Anything whitelisted will (should) not be scanned by the spam filtering software before going into your individual mailspool. It's highly site-dependent so you might want to check with your mail provider's technical support to find out if and you can whitelist addresses.  |  IP: Logged Carsten Kurz Film God Posts: 4340 From: Cologne, NRW, Germany Registered: Aug 2009 posted 09-28-2011 04:30 PM                     Setup a dedicated account for KDMs and disable ANY spam filters for it. - Carsten  |  IP: Logged

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