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» Film-Tech Forum ARCHIVE   » Operations   » Digital Cinema Forum   » Keyboard dead on Dolby DSS200

   
Author Topic: Keyboard dead on Dolby DSS200
Paer Hoegberg
Film Handler

Posts: 81
From: Borlänge, Sweden
Registered: Apr 2005


 - posted 03-13-2011 04:31 PM      Profile for Paer Hoegberg   Email Paer Hoegberg   Send New Private Message       Edit/Delete Post 
When booting the DSS200, most of the time the keyboar is dead.
We need 3 (or somtimes mer) reboots to get the keyboard working.

5 different keyboard (both PS/2 and USB) have the same problem.
The mouse is OK.

Any sugestion what to look for.

Hardware:
Dolby DSS200 server
NEC NC2000C Projector
XPAND 3D

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Pete Naples
Phenomenal Film Handler

Posts: 1565
From: Dunfermline, Scotland
Registered: Feb 2001


 - posted 03-13-2011 04:43 PM      Profile for Pete Naples   Email Pete Naples   Send New Private Message       Edit/Delete Post 
Tried unplugging/plugging it in?

Tried a different physical USB port?

Not come across this glitch myself.

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Paer Hoegberg
Film Handler

Posts: 81
From: Borlänge, Sweden
Registered: Apr 2005


 - posted 03-13-2011 04:52 PM      Profile for Paer Hoegberg   Email Paer Hoegberg   Send New Private Message       Edit/Delete Post 
Tried unplugging/plugging it in?
Yes, several times.....

Tried a different physical USB port??
All Ports tried, even with USB-hub. (PS/2 -keyboard in PS/2 port _and_ USB-PS/2 converter)

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Kris Verhanneman
Expert Film Handler

Posts: 182
From: Belgium
Registered: Dec 2009


 - posted 03-13-2011 05:05 PM      Profile for Kris Verhanneman   Email Kris Verhanneman   Send New Private Message       Edit/Delete Post 
I guess this is a hardward ware problem only dolby can help you with.

Never had that one before. Is this a new server or a 'older' one?

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Paer Hoegberg
Film Handler

Posts: 81
From: Borlänge, Sweden
Registered: Apr 2005


 - posted 03-13-2011 05:15 PM      Profile for Paer Hoegberg   Email Paer Hoegberg   Send New Private Message       Edit/Delete Post 
It's new (Oct 2010), and the keyboard-problem existed from the start.

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Kris Verhanneman
Expert Film Handler

Posts: 182
From: Belgium
Registered: Dec 2009


 - posted 03-13-2011 05:18 PM      Profile for Kris Verhanneman   Email Kris Verhanneman   Send New Private Message       Edit/Delete Post 
You should return it so contact them to swap the server.
Or contact your installer - technician who needs to take care of it.

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John Wilson
Film God

Posts: 5438
From: Sydney, Australia.
Registered: Dec 1999


 - posted 03-13-2011 05:35 PM      Profile for John Wilson   Email John Wilson   Send New Private Message       Edit/Delete Post 
quote: Paer Hoegberg
It's new (Oct 2010), and the keyboard-problem existed from the start.
Why have you put up with it for so long?

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Brad Miller
Administrator

Posts: 17775
From: Plano, TX (36.2 miles NW of Rockwall)
Registered: May 99


 - posted 03-13-2011 09:37 PM      Profile for Brad Miller   Author's Homepage   Email Brad Miller       Edit/Delete Post 
Have you actually tried a different keyboard?

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Pete Naples
Phenomenal Film Handler

Posts: 1565
From: Dunfermline, Scotland
Registered: Feb 2001


 - posted 03-14-2011 04:16 AM      Profile for Pete Naples   Email Pete Naples   Send New Private Message       Edit/Delete Post 
quote: Paer Hoegberg
5 different keyboard (both PS/2 and USB) have the same problem.
I rather think he has.

Wierd issue, never seen or heard of this before.

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Brad Miller
Administrator

Posts: 17775
From: Plano, TX (36.2 miles NW of Rockwall)
Registered: May 99


 - posted 03-14-2011 02:58 PM      Profile for Brad Miller   Author's Homepage   Email Brad Miller       Edit/Delete Post 
Hmmm, well I clearly missed that little tidbit.

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