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Author Topic: Doremi Issues Chase Pickett Expert Film Handler Posts: 142 From: Irving, Texas, USA Registered: Nov 2010 posted 03-10-2011 06:08 PM                     I am hoping someone could help me out. Rango was scheduled to start at 2:20pm and right as it was supposed to start, a message popped up saying "Rango_FTR.... needs one or mor KDM to play" So I went to the editor, selected Rango, and clicked properties. The KDM was green and valid until April 1st. As a precaution I re-ingested the key then hit play. Same message. I then tried to eject that playlist and try one with just trailers on it so a key would not be necessary. Then popped up an "unknown error (0x080000001) So I then tried rebooting the server. After it was back up and running, I tried that trailer playlist again with the same error. I opened up the status of the server, and it looked like everything was running properly. Dick space is at 33% so I don't think there are any issues there. Any Ideas on what is happening or any suggestions on where to look?  |  IP: Logged Dave Macaulay Film God Posts: 2321 From: Toronto, Canada Registered: Apr 2001 posted 03-10-2011 06:20 PM                     Probably Doremi tech support is your best bet. They will want a diags package and take a while to come up with an answer I suppose, but nobody here is going to know what your server is doing. The only thing I can suggest is to delete the content, do a disk cleanup, and re-ingest. That is not a really fast fix and won't fix a hardware or software problem with the server.  |  IP: Logged Chase Pickett Expert Film Handler Posts: 142 From: Irving, Texas, USA Registered: Nov 2010 posted 03-10-2011 10:06 PM                     Doremi support told me they would get back to me. I went ahead and wiped everything on the disk, like you said, and now it's up and running again. I'm hoping Doremi gets back to me with, at least, possible causes to what happened.  |  IP: Logged Joe Elliott Master Film Handler Posts: 497 From: Port Orange, Fl USA Registered: Oct 2006 posted 03-12-2011 02:21 PM                     It's probably that dick space. You should be able to fit the whole thing in there and wiggle it around a bit. 33% still leaves 2/3's of your dick outside the server. Sorry, couldn't resist.  |  IP: Logged John Wilson Film God Posts: 5438 From: Sydney, Australia. Registered: Dec 1999 posted 03-14-2011 05:10 PM                      |  IP: Logged David Stone Film Handler Posts: 75 From: Hornsby, Sydney, Australia Registered: Jun 2008 posted 03-15-2011 01:40 AM                     Hi Chase, To help avoid future issues like yours, I have 24/7 monitoring of my system with the installers. Do you have this available ? Cheers, David.  |  IP: Logged Monte L Fullmer Film God Posts: 8367 From: Nampa, Idaho, USA Registered: Nov 2004 posted 03-18-2011 10:29 PM                     It's good that you got back up online .... but, ....looks like not all of the KDM's were installed, or one section of a KDM got corrupted. I'd do a wipe of the thumbdrive and reinstall the unzipped .XML files on that thumbdrive and reinjest that thumbdrive. Another thing is that one can accidently pull the thumbdrive and not pay attention to the injest manager status being that the asset might be at 100%, but the completion didn't get the full 100% completed injest (since there are about 12 keys that have to be injested before completion), in which that will prob cause the error on the screen of one KDM missing.  |  IP: Logged Carlos Camargo Film Handler Posts: 2 From: Florianopolis, Santa Catarina, Brasil Registered: May 2010 posted 03-20-2011 07:32 PM                        Make sure the clocks are synchronized, projector and doremi. - Carlos Camargo  |  IP: Logged

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