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Author Topic: Megamind Sound issues
Kurt Zupin
Jedi Master Film Handler

Posts: 989
From: Maricopa, Arizona
Registered: Oct 2004


 - posted 11-05-2010 06:14 AM      Profile for Kurt Zupin   Email Kurt Zupin   Send New Private Message       Edit/Delete Post 
Did anyone else have an issue with there digital copy of Megamind 3D? Tonight after the midnight we had a couple guests complain they heard a constant whisper during the movie. We struck the show up and listened in the theatre. Sure enough, you could hear coming from the left side a person talking in a whisper. At first I thought it might be a Descriptive audio file mixed in. But I don't think thats the issue either. I called Technicolor and talked to a guy who I don't think had any idea what I was talking about. He took my info and said someone would be calling me shortly about the issue.

Another one of our theatres had this same issue, they said when they moved it to another house they didn't have it. So that leads me to think there might be an issue with the software or something of the like maybe? Thoughts?

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Mike Babb
Master Film Handler

Posts: 250
From: Norwich UK
Registered: Jul 2002


 - posted 11-05-2010 07:49 AM      Profile for Mike Babb   Author's Homepage   Email Mike Babb   Send New Private Message       Edit/Delete Post 
I know of a theatre getting descriptive audio through the surrounds, I don't know how it was resolved yet or all the details but my guess was the descriptive audio coming in on 7/8.

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Kurt Zupin
Jedi Master Film Handler

Posts: 989
From: Maricopa, Arizona
Registered: Oct 2004


 - posted 11-05-2010 08:26 AM      Profile for Kurt Zupin   Email Kurt Zupin   Send New Private Message       Edit/Delete Post 
After talking with the Technicolor "tech" guy he said that this was most likly the issue. I looked all over our Dolby server with no luck of finding where the turn this off. The openers will have to page our Eng department. They will know where its at if its there, if not. They can brainstorm on how to fix the issue.

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Dusty Thomas
Film Handler

Posts: 1
From: Lenexa, Kansas / United States of America
Registered: Jul 2010


 - posted 11-05-2010 09:23 AM      Profile for Dusty Thomas   Author's Homepage   Email Dusty Thomas   Send New Private Message       Edit/Delete Post 
Kurt,
I am interested to know what audio processor is being used with the Dolby server?
I am trying to track how wide-spread this is and if only those systems with the ability to reassign channel outputs will be able to resolve it in software.
I am actually really surprised this has not occurred more often in the past across digital cinema installations, as there was always that possibility (as Mike Babb mentioned) of channels 7&8 getting HI and VI-N on them in a 5.1 SMPTE-DCP mix, but I don't understand why 7&8 would be wired up to the surrounds instead of 5&6 in that case anyways.

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Joe Redifer
You need a beating today

Posts: 12859
From: Denver, Colorado
Registered: May 99


 - posted 11-05-2010 10:25 AM      Profile for Joe Redifer   Author's Homepage   Email Joe Redifer   Send New Private Message       Edit/Delete Post 
Descriptive audio? Are theaters catering to the massive blind moviegoer market now?

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Brad Miller
Administrator

Posts: 17775
From: Plano, TX (36.2 miles NW of Rockwall)
Registered: May 99


 - posted 11-05-2010 01:56 PM      Profile for Brad Miller   Author's Homepage   Email Brad Miller       Edit/Delete Post 
The standard Megamind in digital came with 4 files. Two were for 2D and two were for 3D.

Are you playing the version with "71" in the filename or "51"? (Unless you have different systems, you probably only have keys to unlock one file.)

Due Date had 4 different 2D versions, 3 of them were for descriptive audio and the like, but I don't think the standard Megamind drives came with it.

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David Zylstra
Master Film Handler

Posts: 432
From: Novi, MI, USA
Registered: Mar 2007


 - posted 11-05-2010 07:22 PM      Profile for David Zylstra   Email David Zylstra   Send New Private Message       Edit/Delete Post 
I've heard of this issue with GDC and DoReMi as well.

So far my 4 locations claim they do not have the issue.

Update: I helped my dealer track down one of his customer's issue and the result in his case seems to be that a wrong cable was used from their digital adapter to a DTS-6AD. They had used a straight through cable to the DTS-6AD input and the DTS requires the negative for each channel to be on specific pins (it sounds to me that some installs are getting straight through cables installed with certain pins removed). I know many phase 1 Cinedigm sites with DTS-6ADs may have gotten a wrong analog audio cable installed as well (I know because I was one of them - all the negatives were scrambled).

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Jeremy Weigel
Phenomenal Film Handler

Posts: 1062
From: Edmond, OK, USA
Registered: Mar 2007


 - posted 11-05-2010 08:31 PM      Profile for Jeremy Weigel   Email Jeremy Weigel   Send New Private Message       Edit/Delete Post 
quote: David Zylstra
I helped my dealer track down one of his customer's issue and the result in his case seems to be that a wrong cable was used from their digital adapter to a DTS-6AD. They had used a straight through cable to the DTS-6AD input and the DTS requires the negative for each channel to be on specific pins (it sounds to me that some installs are getting straight through cables installed with certain pins removed). I know many phase 1 Cinedigm sites with DTS-6ADs may have gotten a wrong analog audio cable installed as well (I know because I was one of them - all the negatives were scrambled).
Yep. Had this very same issue when our 2 GDC's were installed last year. They tried to use a straight thru 25 pin and it doesn't match up. If I remember correctly you'll get stage signal thru the surrounds. You have to make a custom cable.

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Kurt Zupin
Jedi Master Film Handler

Posts: 989
From: Maricopa, Arizona
Registered: Oct 2004


 - posted 11-06-2010 03:27 AM      Profile for Kurt Zupin   Email Kurt Zupin   Send New Private Message       Edit/Delete Post 
Brad: I only downloaded the 5.1 3D since our location does not have the 7.1 We also only had the key for the one.

I didn't work today but they did get it fixed. I'll find out what happened and update when I find out.

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Joseph Pandolfi
Expert Film Handler

Posts: 213
From: Milford, CT.
Registered: Nov 1999


 - posted 11-06-2010 05:50 AM      Profile for Joseph Pandolfi   Email Joseph Pandolfi   Send New Private Message       Edit/Delete Post 
When I QC'd the feature and the trailers It seemed that the surrounds had a louder volume than the L-C-R screen speakers. I had to raise the volume to compensate. And had to do the same in the two other 3D houses we were running it in after my walkthroughs in the there.

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Monte L Fullmer
Film God

Posts: 8367
From: Nampa, Idaho, USA
Registered: Nov 2004


 - posted 11-12-2010 03:41 PM      Profile for Monte L Fullmer   Email Monte L Fullmer   Send New Private Message       Edit/Delete Post 
...and sadly, our 35MM print of it ran fine - both sound and picture..

What's really wrong with running good ol' film? Playing film doesn't freeze up the unit, no playlist to build to get the cues in correctly, or if cues starts to go corrupt and no software issues to worry about?

You put it together, thread up the machine, start the thing and run it for the gazillon weeks of engagement, then break the film down and put back in that 50lb box to huff back downstairs and start the cycle over again..

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Jonathan Althaus
Master Film Handler

Posts: 435
From: Bedford, TX
Registered: Dec 2008


 - posted 11-12-2010 08:39 PM      Profile for Jonathan Althaus   Email Jonathan Althaus   Send New Private Message       Edit/Delete Post 
One thing wrong with film......Idiotic booth monkeys who can't pay attention to what they're doing and scratch my brand new print. Oh wait, that's not a fault of film

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Joe Redifer
You need a beating today

Posts: 12859
From: Denver, Colorado
Registered: May 99


 - posted 11-12-2010 10:00 PM      Profile for Joe Redifer   Author's Homepage   Email Joe Redifer   Send New Private Message       Edit/Delete Post 
quote: Monte L Fullmer
...and sadly, our 35MM print of it ran fine - both sound and picture..
Dude that totally sucks!

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Jonathan Goeldner
Phenomenal Film Handler

Posts: 1360
From: Washington, District of Columbia
Registered: Jun 2008


 - posted 11-14-2010 09:59 AM      Profile for Jonathan Goeldner   Email Jonathan Goeldner   Send New Private Message       Edit/Delete Post 
Kurt: maybe you have a ghost haunting your theatre [Wink]

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