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» Film-Tech Forum   » Operations   » Large Format Forum   » Superior Increases warranty of 12 & 15kw lamps

   
Author Topic: Superior Increases warranty of 12 & 15kw lamps
Dennis J. Losco
Film Handler

Posts: 39
From: Phillipsburg, NJ, USA
Registered: Jul 2002


 - posted 01-21-2005 01:55 PM      Profile for Dennis J. Losco   Author's Homepage   Email Dennis J. Losco   Send New Private Message       Edit/Delete Post 
Official notice to all: Superior Quartz Products, Inc. has officially raised its warranty to 1200 hours Unconditionally on its 12 & 15kw lamps! If you are not seeing this from your lamp, please call a Superior Engineer for any technical assistance.
We still and always will offer the $100.00 credit towards a lamp returned for disposal.

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John Pytlak
Film God

Posts: 9987
From: Rochester, NY 14650-1922
Registered: Jan 2000


 - posted 01-21-2005 02:01 PM      Profile for John Pytlak   Author's Homepage   Email John Pytlak   Send New Private Message       Edit/Delete Post 
Is that increased warranty hours retroactive on lamps in service, or just on newly purchased lamps?

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Dennis J. Losco
Film Handler

Posts: 39
From: Phillipsburg, NJ, USA
Registered: Jul 2002


 - posted 01-21-2005 02:14 PM      Profile for Dennis J. Losco   Author's Homepage   Email Dennis J. Losco   Send New Private Message       Edit/Delete Post 
Sorry John, this is on newly purchased lamps. Although the reason we raised was because users were consistently running lamps to the 1100-1200 hour mark. Return rate is far below 1%, so I don't see it being an issue.

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Peter John Anthony. C
Film Handler

Posts: 55
From: India
Registered: Jun 2004


 - posted 10-23-2005 11:14 AM      Profile for Peter John Anthony. C   Email Peter John Anthony. C   Send New Private Message       Edit/Delete Post 
We still and always will offer the $100.00 credit towards a lamp returned for disposal.

Dennis can you please be more clear on $100 Credit (Will the person who sends back old 15K lamps for disposal gets $100)..

Thanks

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Jeffry L. Johnson
Jedi Master Film Handler

Posts: 808
From: Cleveland, Ohio, USA
Registered: Apr 2000


 - posted 10-23-2005 02:33 PM      Profile for Jeffry L. Johnson   Author's Homepage   Email Jeffry L. Johnson   Send New Private Message       Edit/Delete Post 
They'll likely reduce the price of your next lamp purchase by $100.

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Peter John Anthony. C
Film Handler

Posts: 55
From: India
Registered: Jun 2004


 - posted 10-23-2005 04:06 PM      Profile for Peter John Anthony. C   Email Peter John Anthony. C   Send New Private Message       Edit/Delete Post 
Ok Thanks JLJ.....

if you don't mind can you please let me know the cost price of these lamps at present.........

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Dennis J. Losco
Film Handler

Posts: 39
From: Phillipsburg, NJ, USA
Registered: Jul 2002


 - posted 10-31-2005 08:27 AM      Profile for Dennis J. Losco   Author's Homepage   Email Dennis J. Losco   Send New Private Message       Edit/Delete Post 
Hi Peter....Once we receive the used lamp back our AC receivable department will send you a $100 credit via mail to be used on your next order. Please email me and we can discuss pricing etc. Thanks denjr@sqpuv.com

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