Topic: IMAX is looking for a Technical Services Specialist
Annelise Van Doren
From: Los Angeles, CA
Registered: Sep 2017
posted 09-14-2017 09:06 AM
Availability in Denver, CO; Atlanta, GA; Charlotte, NC; Kansas City, MO
What you’ll be doing:
The Technical Services Specialist provides 24/7 service, support, and upgrades to IMAX digital projection and audio equipment, to ensure that audiences are presented with the best possible IMAX experience. Working out of his/her home and reporting to IMAX headquarters in Canada (Mississauga, Ontario), the Technical Services Specialist travels extensively (approximately 75%), sometimes on very short notice, domestically and occasionally internationally. Candidates must have a current valid driver's license and U.S. passport for international travel to be considered.
-Perform service and preventative maintenance on IMAX digital projection and audio equipment through on-site visits and telephone support. Service work at the theatre is mainly carried out after normal business hours.
-Maintain 100% uptime of all IMAX theatres through preventative and emergency servicing.
-Responsible for handling and maintaining multi-million dollar equipment in a critical “show must go on” environment.
-Reduce the number of lost shows by quickly responding, analyzing and correcting problems over the phone and proactively during site visits.
-Plan and schedule service visits to IMAX theatres which may include hardware and software installation.
-Provide written reports to the customer at the time of the visit.
-Track parts exchanged and ensure that parts are returned from the client within the contractual obligations of the warranty.
-Prepare periodic reporting on the theatre roster.
-Dedication to concise and timely reporting of service activities and closure of the reports.
-Attention to detail and verification of information in the Technical Services Theatre Information database.
-Timely administrative reporting.
-Train and develop IMAX projectionists/operators.
-Be available for emergency service dispatches and recover systems to normal operation as quickly as possible.
-Be available to travel worldwide, or to change travel plans, on very short notice.
-Respond to all inbound client communications including alerts, emails and phone calls within set timeframes.
What we’re looking for:
-Prefer four years (minimum two required) at a university, college, or technical school, or significant job related experience and specialized training in engineering/electronics with a strong computer background.
-A broad knowledge of audio systems, electronics/mechanical, use of specialized test equipment (including but not limited to volt/ohmmeters, audio test equipment and oscilloscopes) and the ability to read and understand electrical schematics.
-Experience in electronics or computer repairs. Experienced in anti-static practices when handling and installing electronic cards/boards/hard drives etc.
-Knowledge of projection optics alignment is useful.
-Working knowledge of AC and DC power supplies, experience with working on low voltage, single phase and 3 phase powered equipment.
-Excellent interpersonal skills, resourceful, diplomatic, and customer service oriented individual.
-Background in technical service support with help desk experience or PC service and support experience and/or network experience.
-Strong verbal and written communication skill in English in a clear and concise manner is essential; knowledge of other languages is an asset.
-Complex thinking and problem solving skills are required to troubleshoot equipment failures quickly and efficiently.
-The ability to deal with customers, on the phone or in person, who are confused or upset, and to troubleshoot their equipment problem under stressful circumstances.
-Experience with common software and hardware including but not limited to the MS Office Suite, Outlook and Lotus Notes.
-MS Windows/XP, network monitoring and troubleshooting experience.
-Basic knowledge of networking and network communications (i.e. pinging devices, IP address configuration).
-Working knowledge of FTP protocols and use and telnet and client software/utilities.
-Understanding of Microsoft Windows registry.
-Ability to carry out an effective maintenance routine and order tasks while working within the confines of the customer’s scheduling needs.
-Ability to deal with each customer’s unique questions and give advice on operational matters.
-Able to work holidays and weekends.
-Ability to lift a minimum of 50 lbs.
-Ability to work at heights.
-Service work at the theatre is mainly carried out after normal business hours.
-The ability and flexibility to travel extensively (approximately 75%) domestically and occasionally internationally may be required.
-Be available for occasional call center duty.
-Be available to travel, or to change travel plans, on very short notice.
Visit careers.imax.com to apply.
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