Film-Tech Forum ARCHIVE: Field Service Technician

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Topic: Field Service Technician - Chicago

Dan Ruppel
Film Handler

Posts: 11
From: Bridgeport, MI, USA
Registered: May 2013

posted 02-20-2015 01:07 PM

Ballantyne Strong, Inc. is a diversified provider of digital technology services, products and solutions serving the retail, financial, government, healthcare and cinema markets. Headquartered in Omaha, NE, the Company designs, integrates, and installs technology solutions for a broad range of applications; develops and delivers out-of-home messaging, advertising and communications; manufactures projection screens and lighting products; and provides managed services including monitoring of networked equipment.(www.strong-world.com)

Summary: Provide customers with technical support and services; including but not limited to preventive maintenance, installation, site surveys, demand and emergency services specifically related to digital cinema equipment.

Essential Duties and Responsibilities (Other duties may be assigned)

Performs maintenance on cinema projection equipment, digital signage, sound systems, servers, and power supplies, etc.
Provides demand service for customers; determines and executes a support plan.
Tests electronic assembly, components or parts by connecting to various equipment, such as; ohmmeter, voltmeter, ammeter, color meter, resistance bridge, oscilloscope, automatic or computerized test equipment.
Examines equipment and assemblies for defects and replaces defective components. Repairs equipment and performs field testing. Resolves firmware and software issues.
Directs investigation of customer complaints regarding quality, tolerances, specifications, and delivered condition of products.
Records, analyzes, and inform appropriate personnel of production quality, and sales departments of status and disposition of customer complaints and claims utilizing written and electronic reporting.
Installs electronic or digital equipment and tests
Records activities in Field Point daily, including but not limited to work description, expenses, hours, labor and travel.
This position requires in and out of market travel up to 40% of the time; this position also requires the ability to work weekends, holidays and on-call for a large market.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education, Experience and Competencies Required:

Associate's degree (A. A.) or equivalent from two-year college or technical or equivalent combination of education and experience.
Experience with electronics related to the Pro-Av market.
Familiarity with computer and networking concepts and architecture.
Experience with digital cinema equipment is preferred.
Must be comfortable working in a high stress, fast paced environment with shifting priorities.
Excellent communications skills (verbal and written).
Strong attention to detail.
Excellent time management and organizational skills.
Proficient with MS Office.
Exceptional customer service skills required.
This position requires a valid, state issued drivers license.
This position requires the ability to stand, sit, squat and bend for a period of time.

dan.ruppel@strong-tech.com

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