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Author Topic: CP500 fader going to 0.0 Paul Konen Jedi Master Film Handler Posts: 981 From: Frisco, TX. (North of Dallas) Registered: Jun 99 posted 11-21-2002 09:14 AM                     I have had a couple reports of this with two witnessed accounts. My staff happened to be right at the processor checking on things when they both, at separate occasions, saw the fader automatically go down to 0.0. Luckily, since they were there, they just dialed it back up to where it was running prior. There are no remote faders hooked up. Could this be a software thing? Could dust accumulation do that? Thanks Paul.  |  IP: Logged Brad Miller Administrator Posts: 17775 From: Plano, TX (36.2 miles NW of Rockwall) Registered: May 99 posted 11-21-2002 11:33 AM                     Did it happen at a cue? Did it happen when the processor was changing sound formats? There aren't any fader settings hard programmed into the soft keys, right?  |  IP: Logged Michael Schaffer "Where is the Boardwalk Hotel?" Posts: 4143 From: Boston, MA Registered: Apr 2002 posted 11-21-2002 03:19 PM                        Maybe electrical noise on the automation input triggers the mute function. Does the fader go to 0.0 instantly? Is the mute LED on?  |  IP: Logged Paul Konen Jedi Master Film Handler Posts: 981 From: Frisco, TX. (North of Dallas) Registered: Jun 99 posted 11-21-2002 04:49 PM                     No to all of the above. It just happens randomly.  |  IP: Logged Antonio Marcheselli Phenomenal Film Handler Posts: 1260 From: Florence, Italy Registered: Mar 2000 posted 11-21-2002 06:56 PM                        If I remember correcly the CP500 does not display the local fader if a remote fader is connected but just "AU". So if you see the fader go down to 0.0 I believe that the knob mechanism (switches? I do not know) is failing. Bye Antonio  |  IP: Logged Steve Scott Phenomenal Film Handler Posts: 1300 From: Minneapolis, MN Registered: Sep 2000 posted 11-21-2002 07:05 PM                     What formats do you have assigned to the soft keys? And what fader settings do they have assigned to them? Is it possible that there is a failsafe setup to trigger the muting at the end of the feature?  |  IP: Logged Gordon McLeod Film God Posts: 9532 From: Toronto Ontario Canada Registered: Jun 99 posted 11-21-2002 07:32 PM                     Ran across one that did the same thing intermitently put the CP500 on a UPS no problems since  |  IP: Logged Rick Long Jedi Master Film Handler Posts: 759 From: Toronto, Ontario, Canada Registered: Nov 1999 posted 11-22-2002 12:19 AM                     Funny you should mention that, while testing out a returned 500 on the bench, the other day, i tried turning the fader up, but the led indicator was going down. I found no matter which way I turned the fader, the number just kept going down, finally landing at zero. Haven't had the opportunity to investigate yet.  |  IP: Logged Antonio Marcheselli Phenomenal Film Handler Posts: 1260 From: Florence, Italy Registered: Mar 2000 posted 11-22-2002 05:36 AM                        Steve, Muting the CP500 won't change the fader setting on the display but just light the "mute" led. Bye Antonio  |  IP: Logged Michael Schaffer "Where is the Boardwalk Hotel?" Posts: 4143 From: Boston, MA Registered: Apr 2002 posted 11-22-2002 06:38 AM                        Rick, look up the topic "CP 500 volume changes are audible???". There is some (as usual) very useful insight from Steve G. on the nature of the CP500 volume control which might lead the way to answer your question.  |  IP: Logged Daryl C. W. O'Shea Film God Posts: 3977 From: Midland Ontario Canada (where Panavision & IMAX lenses come from) Registered: Jun 2002 posted 11-22-2002 06:41 AM                        Does it rapidly reduce the volume to 0.0 (like if you give the dial a good spin) or does it go to 0.0 instantly?  |  IP: Logged Paul Konen Jedi Master Film Handler Posts: 981 From: Frisco, TX. (North of Dallas) Registered: Jun 99 posted 11-22-2002 10:21 AM                     Daryl, it's like giving it a good spin. My engineer thinks it might be something in the front panel thats doing this. Soft keys: Mono - 01 -- ??? SR-A - 04 -- ??? (Don't remember) SR - 05 -- Non-Sync 1 DIG - 10 -- Non-Sync 2 The are no auto fader setting or any other automatic settings except for auto digital detect to send it to mode 10. Rick, we had one do that too and had to replace the front cover.  |  IP: Logged Daryl C. W. O'Shea Film God Posts: 3977 From: Midland Ontario Canada (where Panavision & IMAX lenses come from) Registered: Jun 2002 posted 11-22-2002 10:28 AM                        Sounds like it is either a faulty shaft encoded or a faulty connection between the shaft encoder and the circuit board. Do you have another CP-500 that you could trade doors with so that you can determine if it is infact something on the door that is causing the problem?  |  IP: Logged Rick Long Jedi Master Film Handler Posts: 759 From: Toronto, Ontario, Canada Registered: Nov 1999 posted 11-22-2002 10:34 PM                     I traded doors and the problem is indeed, with the front door. Thanks to all for the advice.  |  IP: Logged

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