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Topic: DTS out of sync on Ya-Ya

Chris Tyson
Film Handler

Posts: 15
From: Branson, MO, USA
Registered: Sep 2001

posted 06-09-2002 03:33 PM

Has anyone had any problems with the DTS not being in sync on Ya-ya Sisterhood? We've got two prints running in different houses and both have this problem. Both reader delays are set where they should be. we've never had this problem before. Just curious if any of you have had people walking out like we have cause of this. We're just running it in SR now. Oh Brad, both my prints are Fuji.

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Karen Hultgren
Master Film Handler

Posts: 492
From: Agoura Hills, CA, USA
Registered: Mar 2000

posted 06-10-2002 11:57 AM

Where is the sync problem? How far off-sync is it?

If the whole print is out of sync, then your OFFSET is not correct. If only a part of the film is out of sync and you see the same on other prints, then that is they way the film was released. If only your print has the problem, get a replacement print/reel.

Karen at DTS
khultgren@dtsonline.com

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Brad Miller
Administrator

Posts: 17775
From: Plano, TX (36.2 miles NW of Rockwall)
Registered: May 99

posted 06-10-2002 12:49 PM

I can confirm at least one of the Kodak prints I have are in sync. (The other is in another format.)

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Chris Tyson
Film Handler

Posts: 15
From: Branson, MO, USA
Registered: Sep 2001

posted 06-10-2002 01:07 PM

Brad,

What digital format is the print you have that you can verify is in sync?

Karen,

Thanks for the reply. The sync problem comes and goes. Some scenes are dead on, others are off bad enough, that like I said, we have patrons come out to complain. All of the complaints have come within the first 15 minutes of the show. I have switched both houses to run in sr. Since this switch we have had no complaints, and the show is in sync, which made me suspicious of the disks. They were both DTS houses. I wish I had more information for you. Prior to the Ya Ya show, we have never had a complaint about a 35 show being out of sync. I am thinking about moving the print to a dolby house to see if the problem follows the print.

Chris

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Antonio Marcheselli
Phenomenal Film Handler

Posts: 1260
From: Florence, Italy
Registered: Mar 2000

posted 06-10-2002 02:16 PM

Chris,

Are the out of sync scenes always the same? If yes, I believe that your print is faulty.
If not, I believe that your offset switch is fautly, try cleaning it with a contact cleaner.

Bye
Antonio

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Brad Miller
Administrator

Posts: 17775
From: Plano, TX (36.2 miles NW of Rockwall)
Registered: May 99

posted 06-10-2002 03:01 PM

Chris,

I wouldn't have bothered answering if I wasn't playing it in dts. Yes, "one of my prints" is playing in dts. The other in sdds. Neither have problems.

Is the sync only a problem on that first reel? Have you sat and screened the other reels of the film in dts? I hate to suggest to anyone the horror of watching this movie, but perhaps it would be a good idea for you to stay after hours tonight and screen it to find out which reels are defective.

Also, before you go spraying anything like contact cleaner into the unit, move the print to another house and more importantly, play a different print in that house to see if the problem moves with the print.

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Antonio Marcheselli
Phenomenal Film Handler

Posts: 1260
From: Florence, Italy
Registered: Mar 2000

posted 06-10-2002 05:28 PM

Yes Chris,

Brad is right.
Use contact cleaner on that switch as last resource. But I had to clean mine.

Antonio

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Jan Hackett
Expert Film Handler

Posts: 148
From: Albuquerque, NM, USA
Registered: Apr 2002

posted 06-10-2002 09:17 PM

Brad is always right...........

------------------
Jan Hackett
Theater Operations Manager
Extreme Screen Dynatheater
NM Museum of Natural History Foundation

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Antonio Marcheselli
Phenomenal Film Handler

Posts: 1260
From: Florence, Italy
Registered: Mar 2000

posted 06-11-2002 05:19 AM

I know.

I have a picture of him in my room so that I can genuflect every morning...

Bye
Antonio

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Brad Miller
Administrator

Posts: 17775
From: Plano, TX (36.2 miles NW of Rockwall)
Registered: May 99

posted 06-11-2002 01:02 PM

Now, now guys, I don't know everything. That throne currently belongs to Steve Guttag.

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Antonio Marcheselli
Phenomenal Film Handler

Posts: 1260
From: Florence, Italy
Registered: Mar 2000

posted 06-11-2002 03:50 PM

I have steve's photos too, in the other room...

Bye
A

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