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» Film-Tech Forum ARCHIVE   » Operations   » Film Handlers' Forum   » DTS-6AD keeps re-booting??

   
Author Topic: DTS-6AD keeps re-booting??
Matt Close
Expert Film Handler

Posts: 226
From: Hervey Bay, QLD, Australia
Registered: Sep 2001


 - posted 04-25-2002 11:46 PM      Profile for Matt Close   Author's Homepage   Email Matt Close   Send New Private Message       Edit/Delete Post 
Guys, I just installed a new (well, ... ex trade-show) unit into one of my cinemas .... finished all b-chain, then went to throw a couple of DTS discs in ....... re-boot ... re-boot .... re-boot

As soon as the disc on tray A spins up, and is read .. the unit re-boots .. over & over again

Has this happened to anyone else? Does it need a software update? (Having only just bought it, you wouldn't think so)

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Paul G. Thompson
The Weenie Man

Posts: 4718
From: Mount Vernon WA USA
Registered: Nov 2000


 - posted 04-26-2002 12:53 AM      Profile for Paul G. Thompson   Email Paul G. Thompson   Send New Private Message       Edit/Delete Post 
Sounds like a warrenty job.....Karen will come to the rescue...she always has.

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Matt Close
Expert Film Handler

Posts: 226
From: Hervey Bay, QLD, Australia
Registered: Sep 2001


 - posted 04-26-2002 01:05 AM      Profile for Matt Close   Author's Homepage   Email Matt Close   Send New Private Message       Edit/Delete Post 
Actually .... just opening and closing any of the CD trays causes it to re-boot

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Phil Hill
I love my cootie bug

Posts: 7595
From: Hollywood, CA USA
Registered: Mar 2000


 - posted 04-26-2002 01:06 AM      Profile for Phil Hill   Email Phil Hill       Edit/Delete Post 
You might want to make sure your show disc is good. While the player's BIOS is in firmware, the operating program is booted from the show CD.

>>> Phil

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Darryl Spicer
Film God

Posts: 3250
From: Lexington, KY, USA
Registered: Dec 2000


 - posted 04-26-2002 02:13 AM      Profile for Darryl Spicer     Send New Private Message       Edit/Delete Post 
Check all the internal cards and make sure they are seated properly. Check the main power plug in the back and make sure it is pushed all the way in.

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Scott Norwood
Film God

Posts: 8146
From: Boston, MA. USA (1774.21 miles northeast of Dallas)
Registered: Jun 99


 - posted 04-26-2002 02:18 AM      Profile for Scott Norwood   Author's Homepage   Email Scott Norwood   Send New Private Message       Edit/Delete Post 
Don't forget to check the power supply, too....

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Ken Layton
Phenomenal Film Handler

Posts: 1452
From: Olympia, Wash. USA
Registered: Sep 1999


 - posted 04-26-2002 09:36 AM      Profile for Ken Layton   Email Ken Layton   Send New Private Message       Edit/Delete Post 
Make sure the air vents on the power supply are clean and unobstructed. Check the fan to be sure it's spinning.

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Josh Jones
Redhat

Posts: 1207
From: Plano, TX
Registered: Apr 2000


 - posted 04-26-2002 11:11 AM      Profile for Josh Jones   Author's Homepage   Email Josh Jones   Send New Private Message       Edit/Delete Post 
It almost sounds power supply related. Be sure that it is not seeing something on the disk it doesnt like. Could it also be that the drive "A" is bad, since the machine reboots right after it begins to read the disk?

Josh

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Gordon McLeod
Film God

Posts: 9532
From: Toronto Ontario Canada
Registered: Jun 99


 - posted 04-26-2002 11:55 AM      Profile for Gordon McLeod   Email Gordon McLeod   Send New Private Message       Edit/Delete Post 
There were some issues with the SCSI card in some of the early units

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Karen Hultgren
Master Film Handler

Posts: 492
From: Agoura Hills, CA, USA
Registered: Mar 2000


 - posted 04-26-2002 12:22 PM      Profile for Karen Hultgren   Author's Homepage   Email Karen Hultgren   Send New Private Message       Edit/Delete Post 
Hi Matt,

Please send me an email and I'll take care of it. I need to know serial number, your address, etc. It's better to provide that though email.

Thanks, Karen at DTS
khultgren@dtsonline.com

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