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Author
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Topic: Scratched DTS disks!
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Mike Blakesley
Film God
Posts: 12767
From: Forsyth, Montana
Registered: Jun 99
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posted 01-19-2002 12:10 PM
When DTS first came out, the disks came in those little caddies. I don't remember ever having a problem with a scratched disk in those days.Then they switched to the thicker plastic cases for the disks, along with using CD-ROM drives that don't use the caddies . At that point I started receiving disks that were scuffed and fingerprinted from being handled. Now they've switched to those skinny plastic cases. Those cases contact the playing surface of the disk directly, instead of suspending the disk in midair the way thicker cases do. Also I've started getting prints in which the disks are not in the round carrier; they're just tossed in with the print. Once, I got a print with the disks packaged in plain old paper sleeves and tossed in the bottom of the can under the reels! I'm amazed they weren't broken! The result of all this improvement: Since October, we have received 3 sets of disks that had to be replaced due to scratches. Usually these scratches are concentric or 'scuff' type marks, which make the player cut in and out, so I have to turn off the DTS until we get new disks. This is compounded by the fact that the print arrives Thursday, so we can't call in for replacements until Thursday nite, therefore the replacement disks don't arrive until Monday. So the biggest crowds don't get to see the movie in DTS. It seems like this only happens with the most popular movies, too. Most recently for us: Lord of the Rings. The one previous: Harry Potter. I can see getting rid of the caddies, but I wish DTS would at least consider going back to the thicker plastic cases, and INSIST that all disks be shipped in the round carriers.
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Danny Hart
Film Handler
Posts: 50
From: St Andrews, Scotland
Registered: Nov 2000
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posted 01-23-2002 05:40 PM
(Sorry to post this again, but it might be better use here!)Our films are delivered in badly designed, awkward, bulky green boxes, and the DTS disks are sometimes just thrown in amongst the reels, in a standard double-CD jewel case. Needless to say, the disks are in pieces by the time they get here, with the remains of the jewel case (in powder form) at the bottom of the box.
Not too much of a problem as we are equipped with Dolby SRD and DTS, so we just put the remains in a bag, along with a note, when it's sent back. Obviously when the disks are packaged properly (in their own reel-can, supported by a plastic fit-in frame) they are in perfect condition.
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