Today I met a field rep whom Christie who made the trek over to the Galaxy to check out some consistent problems we have been unable to resolve. What can I say? I am in shock! This man was like no other rep from Christie (or most other manufacturers for that matter).

Mr. Sean James is the first rep from an equipment manufacturer who has ever (at least in my travels) come into a theater where there was a genuine problem and actually admitted that there WERE problems! Now that alone is astounding (and no doubt there will be people who won't believe this)...but he then proceeded to work with us to correct the problems!

Now this may seem like typical things field reps SHOULD be doing anyway, right? Well, for all of you "real world" people, you know damn good and well what I mean. Typically these reps will visit and claim there is no problem and blame it on film stocks or too much humidity or pulsating input line voltage or blah blah this and blah blah that just so they can go home and avoid actually admitting there is a problem with THEIR equipment, regardless of whether it was caused by an operator error or sheer failure of the components. Mr. James did none of this nonsense.

Christie has come up with many improvements. To note a few, the turret lock has been redesigned slightly and he installed some of the new upgraded parts and WOW they work great! He then made sure everyone knew how to install the parts and after seeing the problems we were having with all of our latches, is sending us free replacements. Pretty good so far, but just like on TV...there's more. We got into the sound drum bearings, blower fans, douser vibrations, new heat shields for our giant screen auditoriums, ultramittents and just about everything anyone (including myself) has ever complained of...and he has found acceptable solutions for almost all of the problems. For the unresolved issues, he is sending out loaner parts (some prototype) for us to test with and report back for future upgrades to the Christie line of equipment. In addition he took suggestions for future ugrades, some of which have already been implemented...such as loosening the feed arm spring on an AW3 platter so the film does not drag around the brain.

After posting an unknown amount of negative-toned messages about Christie projectors (I've never had a problem with their lamphouses or platters) after today, I felt this was a necessary post for all to read.

For all of you running Christie machines, there is a solution and his name is Sean James. His concern for our presentation was OUTSTANDING and is commended here for the world to see.

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When he was at my theatre (twice) he fixed a lot of major problems (especially the first visit). He doesn't make excuses and even will admit when Christie had made a bad move. On his second visit he even convinced me that I was making my loops too small. He didn't actually accuse me of threading wrong, he just stated that the Christie projector works best when threaded such and such a way, etc. Nobody else would listen to me because they either thought Christie was stupid or probably because I couldn't explain it as well as he did. I think Sean's major strength is that he will show you how to deal with certain problems and teach you all you would ever want to know about the equipment! He's not a guy who will ignore the projectionist and only hob-nob with the head tech. In fact most of the fixes that were performed over the course of the first visit were performed by me after he left! I used the newly found knowledge to correct many problems (like the turret stopping mid rotation). The second visit we had a major focus problem in our #8 house that we had been burdened with since the theatre opened. Sean tried to fix it. He did a few things but the focus didn't really improve. But he explained what he was doing and I saw how it could work. Sean had to leave to catch a plane, and a few days later #8 was, by far, our best focusing house in the theatre (now all of our projectors have had this implementation). He just pointed me in the right direction. Thanks Sean! I just wish that he could spend more than an hour or two at a time at my theatre.

I have received a few emails requesting his email addy so here it is (geez I hope he doesn't get mail bombed with plees for help)...
sjames@christieinc.com