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Just remember, the theater is on "private property, privately owned and privately managed"...get it? ...and there's the exit Sir.

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The print looked rough already. There are platter scratches throughout, and the dirt around the splices is awful. I think the xenon lamp is old, because the whole movie had a blue tint to it. The stereo sound kept cutting out, and I would notice people yapping in the booth.

I saw Fantasia at the same theater years ago. It looked blue too. Is it me, or is this UA theater run by idiots?

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We have a manager stand in front of our house each night, say "Hi!" to the nice people, tell them something about the program to come, and then we tell them how to behave. No cell phones or pagers, turn off your goddam f*cking watch that beeps the hour ("You are the only one in this theatre that wants to know when your hour is up!" is how we say it.), and if someone or something is bothering you, come out of the auditorium and tell us. We'll make it right.

What ever became of the personal touch or telling folks the proper behaviour? Look, people really want to be told what to do. That's why we put them in real lines rather than a French queue (a funnel of people using their elbows and pushing to be first).

Just be ready to live up to what you say. On the other hand, when you throw someone out of your theatre who has been disturbing people by talking out loud and won't shut up, you've made a bunch of friends of the people who stay, for the life of your theatre.

I'm not sure which chain you're referring to, but the chain I used to be employed by had very strict rules about "never take on the customer". You were pretty much limited to "yes sir, no sir, sorry sir, would you like a free pass...".
If you asked someone to stop talking during the show, you were really taking a chance they might complain to the home office about you. It was an extremely stressful environment and that chain still has a huge manager turnover in just about all their locations. The location I managed has gone through 3 more managers since I left over 2 years ago. One location had 4 management changes in a one year period.

Years ago, when I was an usher, I once had a patron complain that the crowd was being treated like cattle. Well, when you sell out a 270 seat house hours before show time and they start lining up an hour before show time...what do you expect? Of course I actually said, "We're just trying to keep the exit clear for those leaving the show, so that we can clean the auditorium quickly and get you all in there."

Or you get the ones that say "I (used to) work in customer service..." Well, buddy, until you've worked at a place that moves over a thousand people out, cleans, puts a thousand back in and does it within payroll budget, in under 2 hours, you have NOT worked in customer service.

Or one of my all time favorites: The line waiting for the doors to open in the morning. People, there is a perfectly good sidewalk outside, why are you lining up in the street?

UA used to operate this place years ago when I saw Fantasia there.

South Park had around a hundred people there when I saw it.

I will go back later and see if there is any improvement in presentation.

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